Trusted Agent profile Β· Hertfordshire

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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017 to 2017
  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Best in CountyESTAS 2017: Hertfordshire, SalesSt Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Ashtons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Colin Hickey and his team have been fantastic since I decided to use their lettings services. I am very happy with the rental price that they managed to secure for my apartment. I appreciate their professional advice and I can relax while working abroad, knowing that my property is in safe hands. Thank you, Ashtons!

Joanne Β· 28 September 2023 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 30 September 2023

Thank you for your 5* review and kind words Joanne - we are absolutely delighted to hear that Colin and the team were able to ensure your property journey was as seamless as possible. All the best, the Ashtons team.

5/5

Google

We are currently in the process of selling our home & buying our next home through Ashtons. The process has been effortless thanks to the wonderland India in our Harpenden …

Charlotte Β· 16 September 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 16 September 2026

Thank you so much Charlotte for taking the time to leave your 5* review and for your kind words. India has been delighted to have been able to help you with both aspects of the buying and selling process. Wishing you all the best for a … More

5/5

Google

I had an excellent experience with Ashton's recently when looking to rent a property. The entire process was straightforward, and Chris was helpful throughout.

Tom Β· 9 September 2023 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 30 September 2023

Thank you so much for your review Tom - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!

1/5

Facebook

We needed a quick sale to move into our dream home. We had 2 Viewings in 1 month. All went quiet after the first few weeks. With no new viewings booked in weeks and no offers we decided to move estate agents. With the new estate agent we had an offer in 2 weeks.

Jillian Β· 21 August 2023 Β· Ashtons London

5/5

Facebook

Most people are complaining about the pandemic disaster, they can not afford $500 there is no job soI saw a review on investment tried it with $500, even though they are lower cost of investment.starting from the range of $500 but I got a multiplication of my funds to over $10,000.00 in a weektime it's magical because I never believe until I gave it a trial that is why I need to post an epistle ofthis online.If you are scared to invest a little bit of your money? Why you make excuses to someone else who isgetting paid!!!!! invest in your future so interested investor should not hesitate to reach them viaWhatsApp: +1(609)701-2234Email:elizabethbays70@gmail.comFacebook: Elizabeth Bays

Pally Β· 14 August 2023 Β· Ashtons Estate Agency Harpenden

5/5

Google

Colin & Chris and the team did a fantastic job of getting tenants into my let property in a really quick turnaround. High recommend.

Lauren Β· 5 August 2023 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 26 August 2023

Thank you so much for your review Lauren - we are always delighted to hear feedback from our clients. We very much look forward to working with you again! Best wishes from the Ashtons team

5/5

Google

Excellent service from all the team at Ashtons. From Tom who priced us correctly, Olivia getting the viewings booked in, Lisa doing the viewings and to Ellissa ensuring the whole process went through... You are a great team. I would recommend you and use again.... but im hoping not to sell anything that soon :) Keep up the good work guys!!

SAM Β· 27 July 2023 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 26 July 2024

Thank you Sil for your kind words. The team were delighted to have worked together to ensure a smooth process for you. We would be delighted to help you again in the future, when the time is right. Wishing you all the best, from the team at Ashtons

5/5

Facebook

Having tried different trading platform , my last experience with Mrs Stella Robinson is the best ever, I traded with $500 and within a week i made profit of $7500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Stella Robinson for effective trade to every one.Email:stellarobinsonfxtrading6@gmail.comWhatsApp NO:+19517037360

MΓΆjΓ«z Β· 24 July 2023 Β· Ashtons Estate Agency Harpenden

2/5

Google

Put up a 'For Sale' board in my garden instead of my neighbours!!!πŸ™ƒ …

Annabel Β· 15 July 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 29 July 2023

We’re really sorry for any inconvenience caused by our board contractors. I understand they rectified the issue quickly afterwards and they pass on their apologies. Best wishes from the team at Ashtons

5/5

Google

I honeatly think that words do not do any jsutice to the experience we had with Ashtons team at St Albans City. Thanks to their great help and support we are going to celebrate Christmass in …

Besim Β· 4 July 2023 Β· Ashtons St Albans

Agent replied Β· 4 July 2026

Hi Bes, and a huge thank you for your wonderful review. We're absolutely delighted to hear your feedback and so pleased the team made your property journey as seamless as possible. Wishing you a very Merry Christmas in your New Home :).

5/5

Google

We are currently in the process of selling our home & buying our next home through Ashtons. The process has been effortless thanks to the wonderland India in our Harpenden Branch. After initially putting the feelers out just to see what interest our property would have before going to market India had lined up prospective buyers with offers being made within days. India also arranged house viewings for us & we found our next house at the right price thanks to her great negotiations. We hope to complete over the next few weeks. All in all a very positive experience so far.

Charlotte Β· 30 June 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 25 May 2024

Thank you so much Charlotte for taking the time to leave your 5* review and for your kind words. India has been delighted to have been able to help you with both aspects of the buying and selling process. Wishing you all the best for a speedy completion and lots of luck with the subsequent move. Best wishes from the team at Ashtons.

1/5

Google

If I could give less than 1 I would. Awful service from the start to the end. Damaged product was received, took over a month to resolve. Dismal customer service, no empathy & more concerned with not having to cover the cost of a new screen themselves rather than the manufacturer rather than helping a customer. Endless list of errors: 1. Order processed for an item that wasn’t even in stock 2. Sent another sized screen & still failed to process the refund for difference in price 3. Screen sent was damaged 4. Weeks before someone even came to collect it and say there was a fault 5. Delays in receiving a replacement & had to wait for the first one to be collected before issuing a replacement (bizzare) 6. Software wouldn’t work for weeks, after multiple calls with incompetent technical team 7. Poor returns and customer service Avoid for your own sanity.

Karundeep Β· 28 June 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 28 June 2026

Hi Karundeep We sell 100s of screens every year without any issues but unfortunately we did not get it right this time and we sincerely apologise.

5/5

Google

I don’t normally write reviews however I just want to say a Massive thank you to India. Although I purchased a property elsewhere I was so impressed with India’s knowledge, honest guidance and personable support through my search. These are strengths that seem to be lost in the β€œmodern day” Estate Agents. Thank you, I wish you all the success in the Future.

Anthony Β· 21 June 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 24 June 2023

Thank you so much for your review Anthony - we are always delighted to hear feedback from clients we have helped at any stage of their property journey. I will be sure to pass on your kind words to India. Wishing you all the best in your new home, from the team at Ashtons.

5/5

Google

Excellent service from all the team at Ashtons. From Tom who priced us correctly, Olivia getting the viewings booked in, Lisa doing the viewings and to Ellissa ensuring the whole process went through... You are a great team. I would recommend you and use again.... but im hoping not to sell anything that soon :) Keep up the good work guys!!

Sil Β· 3 June 2023 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 24 June 2023

Thank you Sil for your kind words. The team were delighted to have worked together to ensure a smooth process for you. We would be delighted to help you again in the future, when the time is right. Wishing you all the best, from the team at Ashtons

5/5

Google

Kirsty and the team at Ashtons are best-in-class. Their approach is fast, efficient and outcomes-focused. I had an excellent experience, and really cannot recommend highly enough. Thank you Ashtons!

Parsel Β· 20 May 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 27 May 2023

Thank you so much for your kind words and for taking the time to leave a review. Kirsty and the team were delighted to help you. Best wishes from the Ashtons team

5/5

Facebook

Thank you won’t be enough for what you’ve done for me Mrs Kelly Robert. But, thanks for being the shoulder I can always depend on when it comes to Forex and Bitcoin trade.I was able to earn $6,000 in just 7 days with an investment capital of $500 with the help of your Expert trading skill. let me try and help others reach out to you for them tohave the best trading experience too. contact Mrs Kelly for your safe and secure trade.Via WhatsApp: + 1 (323) 628-7351Email: Kellyrobert11009@gmail.com

LS Β· 18 May 2023 Β· Ashtons Estate Agency Harpenden

5/5

Google

We’ve been really impressed with Ashtons. India Bunnage in particular has been immensely helpful in navigating a stressful and anxiety provoking situation; we have found her to be responsive and personable. Gill Cheesman has also been really helpful in organising quotes for conveyancers and surveyors, making the process easier. Overall a friendly yet professional service.

R Β· 21 April 2023 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 27 May 2023

Thank you very much for taking the time to leave your 5 star review, it is very much appreciated. India, Gill and the Team are delighted to receive your feedback and to know that they were able to help make the process less stressful for you.

5/5

Google

Brilliant customer service, efficient, helpful and friendly. Ashtons have been a pleasure to work with and we couldn't be happier in our new property. Thanks to Brett, Phillip and team for looking after us.

Lydia Β· 15 April 2023 Β· Ashtons St Albans

Agent replied Β· 29 April 2023

Thank you very much for taking the time to leave your 5 star review Lydia, it is very much appreciated. Brett, Phillip and the team have been delighted to have been of assistance in helping your move be such a smooth process and we wish you much happiness in your new home.

4/5

Google

Generally really helpful staff but an automated booking process that could perhaps be a little clearer.

Eddie Β· 22 March 2023 Β· Ashtons St Albans

Agent replied Β· 29 April 2023

Many thanks for taking the time to leave your review Eddie. We love to hear feedback from our clients and are always looking into how we can improve our client experiences. We are currently looking into revamping our booking systems so please do check back soon for updates. All the best, the Ashtons team.

1/5

Google

Awful management company. Takes months for them to sort anything. Caused me so much stress. Even nearly a year on the issues are not resolved. It doesn't matter how many times you call or email, they have all the excuses in the world.

Anna Β· 22 March 2023 Β· Ashtons St Albans

Agent replied Β· 29 April 2023

We are very disappointed to read your review Anna. Having searched our tenant and client database we can see no record of your name or contact details. Please contact us at your earliest convenience as we would love to be able to follow up with you and assist in any way we can.

1/5

Google

Avoid. At the end of Tenancy they tried to claim our entire deposit. Luckily the TDS service saw through their greed and awarded us close to the full amount back.

Adam Β· 22 March 2023 Β· Ashtons St Albans

Agent replied Β· 29 April 2023

Hi Adam, we completely understand how time-consuming and frustrating deposit arbitration by the TDS can be and as your agent, we always aim to mediate an amicable resolution between landlords and tenants to avoid these lengthy deposit … More

5/5

Google

By far the easiest home-hunt of my life! From the initial contact, my needs were assessed, and a matching home finalized (i.e. a signed contract and all payments made) in less than 1 week.

Michael Β· 22 March 2023 Β· Ashtons St Albans

Agent replied Β· 29 April 2023

Hi Michael, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons was a positive one! All the best, the Ashtons team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At the ESTAS 2017 awards its branches won 1 Gold, 1 Top 3 and 1 Best in County award.

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Send Ashtons a message.

What do you need help with?

Ashtons will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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