Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIt's a shame the negative reviews are never responded to.
Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago.
As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen.
They promised they would take care of the transfer of bills but did nothing.
Please save your money and do not pay a management fee to this company! They have completely missold their service.
Do not use Ashtons
Kalpna · 26 February 2024 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 28 February 2024
Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader and Director and we are aiming to resolve this issue with you as soon as possible. We pride ourselves on our efficient and professional service, so we apologise if you feel this wasn’t the case on this occasion. We will continue to communicate to reach an amicable conclusion.
★★★★★ 1/5
GoogleSo, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out.
His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it.
I complained to the Branch Manager Joe Wilkes, this is the reply I received.
" I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly."
If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.
James · 20 February 2024 · Ashtons Estate Agency Harpenden
Agent replied · 28 February 2024
Naturally we are disappointed to read your review and comments and are very sorry if any upset has been caused. We understand the situation has now been looked into and John Ingram, Director, has been in touch with you to resolve the issue. If there is anything further you feel we can do, please do not hesitate to get in touch with John Ingram
★★★★★ 5/5
GoogleOverall Redbourn office collectively were very professional, proactive and kept us fully uptodate. They worked the market hard and we had a lot of viewings. They progressed the closure of the sale very well and maintained strong communication with all the players in the chain. Cannot really fault them.
Phil · 13 January 2024 · Ashtons Estate Agency Redbourn
Agent replied · 12 February 2024
Thank you Phil for your 5* review, it really does mean a lot to us. We are delighted to have helped you and wish you all the best for the future. From the team at Ashtons
★★★★★ 5/5
GoogleWe are extremely happy in our house and big thank you to Chris Haws for his help really good estate agent very professional and amazing. Thank you so much 😊😊🎉 …
Simona · 11 November 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 25 November 2023
Thank you so much for your kind words Simona. We are delighted Chris was able to help! Wishing you all the best in your new home. Best wishes from the team at Ashtons!
★★★★★ 5/5
GoogleI have had dealings with both the sales and lettings teams at Ashtons over the last 6 years and I have always found them quick to respond, friendly and thoroughly professional. Chris Haws in particular has given sound advice when letting property and I have always felt that I am a valued client.
Paul · 11 November 2023 · Ashtons Estate Agency Welwyn Garden City
★★★★★ 1/5
GoogleWe were shown around a rental property and put an offer in the next day. Then was told that we probably wouldn’t be suitable for the landlord due to length of time before we can move in and because we have a cat although they had our …
James · 8 October 2023 · Ashtons Estate Agency Harpenden
Agent replied · 25 May 2024
Hi James we are very sorry to hear the comments in your review. The landlord of the property you enquired on had informed us their preference for a long term tenant without pets, this was mentioned to you and Tamara when you requested a … More
★★★★★ 5/5
GoogleAshtons at Harpenden have been amazing! I cannot recommend them enough. The whole process has been so smooth and the staff have been just fantastic. They are polite, friendly and very efficient. What is also fantastic is that if the person …
Ben · 8 October 2023 · Ashtons Estate Agency Harpenden
Agent replied · 25 May 2024
Thank you for taking the time to leave us a 5* review Ben. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
★★★★★ 5/5
GoogleAbsolutely the best.
Kirsty pulled out all the stops to secure this lovely flat for me.
Over and beyond call of duty. …
Geraldine · 8 October 2023 · Ashtons Estate Agency Harpenden
Agent replied · 9 May 2024
Thank you Geraldine for taking the time to leave your 5* review. We will pass your kind comments on to Kirsty who will be so pleased to hear you were so pleased with the service she was able to provide you. All the very best, the Ashtons team.
★★★★★ 5/5
GoogleThank you Ashtons on helping us find our new property, this is now the 2nd move with Ashtons, and I must say how pleased we are. They have found us the perfect house twice, great owners / landlords, and then gone through all the detail very …
Clifford · 8 October 2023 · Ashtons Estate Agency Harpenden
Agent replied · 27 May 2023
Thank you so much Clifford for your kind words and for taking the time to review us. We are delighted to have been able to help you twice and wish you lots of happiness in your new home. Best wishes from the team at Ashtons
★★★★★ 5/5
GoogleAshtons are always easy to work with with and have great team. Colin always goes above and beyond to help.
Amy · 8 October 2023 · Ashtons Estate Agency Harpenden
Agent replied · 27 June 2024
Thank you so much for your 5* review and kind words Amy. We are so pleased Colin and the team are always able to help. Best wishes from the team at Ashtons
★★★★★ 5/5
GoogleAshtons service was excellent can not fault them. We had so many hurdles getting in our way but Ellissa and Lucy were fabulous and helped us through it all. Certainly wouldn't have got over the line if it hadn't been for the patience and …
Michael · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you so much for taking the time to leave us a review. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that Ellissa, Lucy and the team were … More
★★★★★ 5/5
GoogleWe have found Ellissa to be extremely helpful throughout. Very prompt on actions and professional in attitude - clearly driven to make the whole experience successful for all sides. Great customer service mindset! And the other team members …
David · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you so much for taking the time to leave your 5* review David, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.
★★★★★ 5/5
GoogleAshtons provided us with a fantastic service whilst selling a house. From the initial valuation, to managing the viewings and offers, providing advice on which offers to consider and then going the extra league to keep things moving when an …
James · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Hi James, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear the team were on hand to help with all stages of your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.
★★★★★ 5/5
GoogleWe purchased a house with Ashtons and I cannot fault them. From booking a viewing, negotiation of price, acceptance to completion they were efficient, professional, and most importantly very supporting through out the whole process. Shout …
Aashay · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you for your 5* review Aashay - we are absolutely delighted to hear that Ellissa and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleMy partner and I were very impressed with Ashtons. We made a verbal offer on a property the morning after a viewing which was accepted. From then on we found Ellissa to be very pro-active, responsive and helpful. We didn't have one …
Eddie · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you so much for taking the time to leave your 5* review Eddie. I will pass your kind words on to the team, who will be absolutely delighted! Wishing you the very best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleExcellent service from the team at Ashtons. This is the second time we have used Ashtons for our house move and we have been very happy with the service again. Special thanks to Richard and Olivia for their efficiency and expert knowledge …
Laura · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you so much for your review Laura - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
★★★★★ 5/5
GoogleI just want to thank Richard Fossey, Ellissa Christopher and the team for the professionalism and tenacity in managing to sell my property for a good price in a really challenging market environment. The mortgage market caused so many …
Stephen · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Hi Stephen, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleAshtons did a thoroughly professional job from start to finish. Richard Fossey was excellent in finding us buyers and arranging a "best and final offers" process and then immediately finding us a replacement buyer when the original fell …
Peter · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Good morning Peter and a huge thank you for your wonderful review. We're so pleased that Richard, Ellissa and the Welwyn Garden City office were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleI can highly recommend Ashtons having sold our house through them at a very difficult time. They are the epitome of professional and have a really good understanding and experience of the market place and what effects that market place. My …
Kathryn · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you for taking the time to leave us a review Kathryn. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
★★★★★ 5/5
GoogleAshton's lettings was a great help in finding my first home in the United Kingdom. I contacted lots of other letting agencies but none of them were helpful, I'd say some even unprofessional in their approach. Phillip Papadimitri from …
Gavin · 4 October 2023 · Ashtons St Albans
Agent replied · 29 April 2023
Hi Gavin, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleJames at Ashtons in St Albans has been brilliant at helping us find our dream home. Can’t thank him and the team enough for the excellent service across what was a challenging year to move house and would recommend them to everyone. Thanks …
Laura · 4 October 2023 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you for taking the time to leave your 5* review Laura, it is very much appreciated. It has been an absolute pleasure for James and the St Albans team to have been of assistance to you and we wish you every happiness in your dream home!
★★★★★ 5/5
GoogleWe’ve just completed on the sale of our first property (and purchase of our second) through Ashtons St Albans and I could not rate them more highly! James and Alex in particular were a pleasure to deal with from valuation through to …
Charlotte · 4 October 2023 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you so much for your review Charlotte - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars! We will pass your feedback over to James and … More
★★★★★ 4/5
GoogleOur initial experience of renting a property through Ashtons was seamless. Alexander, from the St Albans branch, is an asset to the company. He has been both professional and very responsive throughout the process. Thank you for your hard …
Sophie · 4 October 2023 · Ashtons St Albans
Agent replied · 22 May 2024
Hi Sophie,
Thank you for leaving your comments, please be assured that we have the damp issue in hand. The contractor is attending 22nd December to repair the last of the … More
★★★★★ 5/5
GoogleFantastic customer service received from Phillip who within a couple of days of our house going on the rental market got us a new tenant. Within a week all necessary financial checks were completed inventory done gas and electricity checks …
Christina · 4 October 2023 · Ashtons St Albans
Agent replied · 30 September 2023
Thank you for taking the time to leave your 5* review Christina. We are delighted Phillip and the team were able to make your property journey as smooth and stress free as possible. We look forward to working with you again in the future. Best wishes from the Ashtons team.
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