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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017 to 2017
  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Best in CountyESTAS 2017: Hertfordshire, SalesSt Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Ashtons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have wonderful experiences with Ashtons. India Bunnage, the Senior Sales Associate at Harpenden, who has been super and professional in facilitating my offer being accepted in a few days. One more thing is that she is always responsive to enquires which gave me a lot of comfort throughout the process.

Alan · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 27 May 2023

Alan, thank you for taking the time to leave your review, it is very much appreciated. We are so pleased to hear that we have been able to help make your move such a positive one for you. India and the Team are delighted to have been of assistance to you and wish you much happiness in your new home.

5/5

Google

Great estate agents with a good range of services.

Anil · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 27 May 2023

Anil, thank you very much for taking the time to leave your review. We are so pleased to hear your great feedback.

5/5

Google

Excellent service from Colin. He has been super efficient and responded promptly even after hours. Thank you so much Ashtons!

Clara · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 27 May 2023

Thank you very much for taking the time to leave your 5 star review Clara, it is very much appreciated. Colin and the Team are delighted to have been of assistance.

5/5

Google

Fantastic service from all at Ashtons and especially Colin, who found a lovely tenant the first day Ashtons took on my property. Flawless service, fantastic communication and I’m happy in the fact that the property is being managed well for both myself and my new tenants.

Jason · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 27 May 2023

Thank you so much Jason for your amazing review. Our aim is to provide the best service we possibly can and we are delighted to hear your feedback on your experience with us. Colin and the Team look forward to continuing to look after you, your property and your new tenants throughout the tenancy.

5/5

Google

Helpful and responsive

David · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 November 2023

Thank you for taking the time to leave your 5* review David. We are delighted we could be of help. Best wishes from the team at Ashtons

5/5

Google

Professional and excellent customer services

Ken · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 30 September 2023

Thank you so much for taking the time to leave your 5* review Ken, it's much appreciated. All the very best, the Ashtons team.

5/5

Google

Kirsty and her team were extremely helpful and knowledgeable, Ashtons are a cut above the rest.

J · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 30 September 2023

Thank you so much for taking the time to leave your 5* review, it's much appreciated. I will pass your kind words on to Kirsty and the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

I’ve just moved into a rental property with Ashtons. I experienced great communication throughout the whole process. A very accommodating and friendly approach.

Chris · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 30 September 2023

Thank you for taking the time to leave us a review Chris. We pride ourselves on our personal, efficient service so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

Everyone at Ashtons has been wonderful and have provided a great service. Kirsty assisted me with a letting and was extremely helpful from start to finish, she made the process easy and was a pleasure to work with. Highly recommend!

Atlanta · 18 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 30 September 2023

Thank you for your 5* review Atlanta - we are absolutely delighted to hear that Kirsty and the team were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

Professional, friendly, outstanding service. From start to finish we had fantastic support from Ashtons selling in a tough market. Particular thanks for guidance and support from Greg through listing and sale and the perseverance and dedication from Rebecca in helping us meet a tight deadline! Would highly recommend and use again.

Sean · 17 March 2024 · Ashtons Estate Agency Harpenden

5/5

Google

Fantastic service from Colin & Kirsty in the Harpenden Lettings Team, excellent communication, really knowledgeable about the rental market and very professional. A pleasure to deal with.

Caroline · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 12 February 2024

Thank you so much for your 5* review Caroline, and for your kind words. Colin and Kirsty are delighted to have helped. Wishing you all the best, from the team at Ashtons

4/5

Google

Colin was super responsive and efficient and very easy to deal with.

Catherine · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 12 February 2024

Thank you for taking the time to leave your review Catherine. We are delighted Colin was able to help. Wishing you all the best, from the team at Ashtons

5/5

Google

The whole Ashtons rental team have been extremely supportive and attentive with my relocation to Harpenden. Colin, Kirsty and Frederica are an asset to the company. Thank you.’

Jamie · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 12 February 2024

Thank you Jamie for your 5* review, it's hugely appreciated. We are delighted the team could be of assistance. Wishing you all the best, from the team at Ashtons

4/5

Google

I must truly express my sincere thanks to Ashtons Harpenden.kristy really helped me get my house, and they provided great service. Everyone who works there is incredibly supportive and helpful.

Akhil · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 12 February 2024

Thanks so much Akhil for taking the time to leave your review and kind words. We are delighted Kirsty and the team could help. All the best in your new home, the team at Ashtons

5/5

Google

Persistent and caring to achieve correct outcome.

Denis · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 12 February 2024

Thank you so much for taking the time to leave your 5* review Denis. We shall pass on your comments to the team, who will be delighted. Best wishes from the team at Ashtons

5/5

Google

The process was reasonably smooth. Thank you

Lesley · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 November 2023

Thank you for taking the time to leave your 5* review Lesley. We hugely value all feedback so it is much appreciated. Best wishes from the team at Ashtons

5/5

Google

Ashtons were polite professional and prompt during the quick turnaround of a rental flat. The service worked for both tenant and landlord. Thank you.

HANNAH · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 November 2023

Thank you for your 5* review Hannah. We pride ourselves on being professional and efficient so are delighted to read your comments. Wishing you all the best, the team at Ashtons

5/5

Google

We have dealt with the Ashtons lettings team over many years and have always found them polite, professional, helpful and responsive, particularly when we ran into problems with a previous tenant. Frederica was a particular star!

Angela · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 November 2023

Thank you so much for taking the time to leave your 5* review and for your kind words Angela. I have passed your comments on to Frederica and the team who are very pleased. We very much look forward to continuing to work with you. Best wishes, from the Ashtons team

5/5

Google

Ashtons have helped us move twice now and both times have been quick and easy. Colin has assisted us most recently and was very helpful. Thank you

May · 17 March 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 November 2023

Thank you for your 5* review May. We are thrilled we were able to help you again. Wishing you lots of happiness in your new home. Best wishes from the team at Ashtons.

5/5

Google

Overall Redbourn office collectively were very professional, proactive and kept us fully uptodate. They worked the market hard and we had a lot of viewings. They progressed the closure of the sale very well and maintained strong communication with all the players in the chain. Cannot really fault them.

Phil · 16 March 2024 · Ashtons Estate Agency Redbourn

Agent replied · 2 December 2024

Thank you Phil for your 5* review, it really does mean a lot to us. We are delighted to have helped you and wish you all the best for the future. From the team at Ashtons

5/5

Google

Rating only, no written review.

Maxine · 16 March 2024 · Ashtons Estate Agency Redbourn

Agent replied · 14 March 2024

Many thanks for taking the time to leave a 5* review Maxine, its much appreciated. Best wishes from the team at Ashtons

5/5

Google

Rating only, no written review.

Alan · 16 March 2024 · Ashtons Estate Agency Redbourn

Agent replied · 14 March 2024

Many thanks for taking the time to leave your 5* review Alan, is it always very much appreciated. Best wishes from the team at Ashtons

5/5

Google

Excellent personal ervice from beginning to end. Above and beyond...Highly recommend.

Karen · 16 March 2024 · Ashtons Estate Agency Redbourn

Agent replied · 30 December 2023

Thanks so much for taking the time to leave your 5* review Karen. We are pleased the team in Redbourn were able to help. Best wishes from the Ashtons team

5/5

Google

Nic simmonds and his team were great they helped me through a difficult house sale and kept me informed and updated at all times and always with a smile 😊 …

Alison · 16 March 2024 · Ashtons Estate Agency Redbourn

Agent replied · 27 August 2023

Thank you so much for taking the time to leave your 5* review Alison, it's very much appreciated. I will pass your kind words on to Nic and the team, who will be absolutely delighted. All the very best, the Ashtons team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At the ESTAS 2017 awards its branches won 1 Gold, 1 Top 3 and 1 Best in County award.

Want Ashtons to help?

Send Ashtons a message.

What do you need help with?

Ashtons will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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