Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
1,372
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on The Trusted Agent
All 5 offices
Send Ashtons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA lovely agency especially Tracie who was patient and kept us informed and up to date every step of the way.
Thank you very much for taking the time to leave your 5 star review, it is very much appreciated. Tracie and the team have been delighted to have been of assistance to you.
5/5
GoogleBrilliant customer service, efficient, helpful and friendly. Ashtons have been a pleasure to work with and we couldn't be happier in our new property. Thanks to Brett, Phillip and team for looking after us.
Thank you very much for taking the time to leave your 5 star review Lydia, it is very much appreciated. Brett, Phillip and the team have been delighted to have been of assistance in helping your move be such a smooth process and we wish you much happiness in your new home.
5/5
GoogleWe used Ashtons for marketing and renting our property. We dealt with Brett and Philip who were extremely knowledgable and professional and provided an excellent service. Would recommend.
Thank you very much for taking the time to leave your review Glen, it is very much appreciated. Of paramount importance to us is the service we provide and we are so pleased to hear of your experience. Brett, Philip and the Team are delighted to have been of assistance.
5/5
GooglePhilp was most accommodating and communicated clearly all the procedures and queries associated with the letting; professional and courteous
Thank you for taking the time to send your review Stavros, it is very much appreciated. Phillip and the Team are delighted to have been of assistance and are really pleased to hear your positive feedback on your experience with Ashtons.
5/5
GoogleIt has been a really positive experience working with Phillip at Ashtons on finding a new family to live in our flat. He has been incredibly helpful, patient and professional.
Thank you very much for leaving your review Lydia letting us know you have had such a positive experience, it is very much appreciated. Phillip and the Team have been delighted to have been of assistance to you.
5/5
GoogleFriendly & helpful staff. Great communication. Enjoyed working with them.
Thank you for your kind words and feedback Evgenii, which are very much appreciated.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave your 5* review Neil, its much appreciated. Best wished from the team at Ashtons
5/5
GoogleI am a first time buyer and must say the Ashtons’ service is great. Sandy started the process and I couldn’t have asked for a better person to be in my case. He is extremely professional and worked really hard. Now that I am moving on in the buying process, James is dealing with the daily tasks and he is equally great.
Thank you so much for taking the time to leave your review Daniela. We are delighted to be supporting you and to read your kind words. Wishing you all the best, from the team at Ashtons
1/5
GoogleRating only, no written review.
Naturally we are disappointed to see your rating Maria. We have not been able to identify you on our systems by just your first name but would value your feedback in relation to your rating. Please do give the office a call on 01727 819666 to speak to Robert Ash, Associate Director.
5/5
GoogleWe recently bought our house through Ashtons after searching for a very long time. Sandy Gorton was our main point of contact and he was a pleasure to deal with; knowledgable, always honest and straight talking - he genuinely cared and wanted to help, and ultimately he did help us secure a great family home.
What a wonderful review Will. Thank you so much for taking the time to post it. We will be sure to pass on your kind words to Sandy who will be delighted. Wishing you all the best in your new home, from the team at Ashtons
5/5
GoogleGreat service from start to finish. Excellent communication throughout the sale . Highly recommend.
Thank you for taking the time to leave your review Dana, we are delighted to read your comments. Wishing you all the best, from the team at Ashtons
5/5
GoogleGreat communication throughout the whole sales journey.
Thank you so much for taking the time to leave your review Howard. We are delighted to have been able to help. Best wishes from the team at Ashtons
5/5
GoogleExcellent service from beginning to end and in record time too ! many thanks
Thank you Karen for your 5* review. We are delighted the team could help you (in record time!). Wishing you all the best, from the team at Ashtons
5/5
GoogleJames at Ashtons in St Albans has been fantastic at helping us buy our new home. Provide regular updates and quick responses to any questions that we have. Highly recommended.
Thank you Edwin for your 5* review and kind words - it is much appreciated. We are delighted to hear that James was able to support you on your property journey and wish you lots of happiness in your new home. Best wishes from the team at Ashtons
3/5
GoogleIta alright, hard to contact and follow up with mostly, but they do the job. I've had a query with them for the last two months and still nothing, they're always 'following up' with people and they'll always 'get back to you' but never do
We thank you for your feedback and are sorry to hear that some of your move in queries have taken longer than expected to find a solution. We try hard to find solutions with property owners and block managers when requests are more complex … More
4/5
GooglePleased to give Ashtons a very good rating after dealing with them on a rental property. Phillip, Brett and the team are professional, helpful and willing to put in the extra effort to stand out from the competition. Many estate / letting agents are far from their level.
Thank you so much for taking the time to leave your review and feedback Jonathan. Its great to hear the team were able to help you and stood out from the competition. We will pass on your kind words to them. Best wishes from the team at Ashtons
5/5
GoogleAll went very smoothly renting out property. Very helpful team, thank you Phillip.
Thank you so much for taking the time to leave your 5* review Brian. We are always delighted to hear feedback from our clients. We very much look forward to working with you again in the future. Best wishes, the team at Ashtons.
5/5
GoogleWe have just moved to St Albans and with not knowing the area, Phillip was extremely helpful, patient and found the perfect home for us. We would highly recommend.
Thank you so much for taking the time to leave your 5* review Jacob, it's much appreciated. I will pass your kind words on to Phillip, who will be delighted. All the very best, the Ashtons team.
5/5
GoogleFast as lightning wow ! Amazing professional service from both Phillip & Bret. Within one week of Ashtons marketing my property they found a tenant, one week later vetting completed they'd moved in. Exemplary attention to detail and follow up, nothing was ever to much. Thank you Phillip & Bret.
Thank you for your 5* review - we are absolutely delighted to hear that Phillip and Brett were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleAshtons have been so helpful from helping us to sell our house, finding a house to buy and holding our hands right the way through the completion process and beyond! Special thank you to India for finding us our dream house and to Lucy for answering all our random queries and daily updates. You’re both stars!
Thank you so much for taking the time to leave your 5* review Ruth, it's much appreciated. We are delighted to hear that India and Lucy were able to ensure your move journey was as seamless as possible. I will pass your kind words on to them. All the very best, the Ashtons team.
1/5
GoogleDrove an hour for a viewing. Confirmation text message received the night before. But nobody at the property to let us in and no call or explanation from the agent and unresponsive on the phone. I’ll stick to other agents I think.
We would like to extend our sincerest apologies for the disappointing experience you had during your recent viewing appointment with our St Albans team. Your feedback is of utmost importance to us, and we want to address the issues you … More
5/5
GoogleAlix recently valued our house and I was so impressed with her professionalism and knowledge. Her research on the surrounding area and similar property values was very thorough. Alix is very friendly and personable and made the whole experience enjoyable and relaxing. Thanks Alix.
Thank you so much for your review Diane - we are always so pleased to hear feedback from our clients and Alix will be delighted with your kind words. We very much look forward to working with you in the future!
5/5
GoogleWe moved to Canada last month and let our property in WGC through Ashtons. Whole team at Ahstons including Chris, Colin and Tiegan are very professional, friendly and sort out things on time. Whole process was smooth and we were kept informed at every stage. We have encountered no issues at all and they are always approachable keeping in mind of time difference between two countries. I am glad I have chosen Ashtons for my property.
Thank you Haseeb for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service so are delighted to hear your feedback. We look forward to working with you going forward and wish you all the very best with your new life in Canada!
1/5
GoogleIt's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons
Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader and Director and we are aiming to resolve this issue with you as soon as possible. We pride ourselves on our efficient and professional service, so we apologise if you feel this wasn’t the case on this occasion. We will continue to communicate to reach an amicable conclusion.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At the ESTAS 2017 awards its branches won 1 Gold, 1 Top 3 and 1 Best in County award.
Send Ashtons a message.
