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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017 to 2017
  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Best in CountyESTAS 2017: Hertfordshire, SalesSt Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Ashtons office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property. We then called the agency and needed to explain the situation, apparently the person who’s scheduled …

Michael · 4 October 2023 · Ashtons St Albans

Agent replied · 29 July 2023

Thank you for taking the time to leave your feedback Michael. We are extremely sorry that we were late to your viewing. Unfortunately our colleague was held up at a previous appointment, and then the keys were unfortunately not left for us. … More

5/5

Google

Can’t rate Ashtons highly enough. We recently completed on a sale and purchase with them and the quality of their service throughout has been exemplary. Alex and James were the members of staff we mostly worked with - both were very …

Anna · 4 October 2023 · Ashtons St Albans

Agent replied · 29 July 2023

Thank you for your 5* review Anna - we are absolutely delighted to hear that Alex & James were able to ensure your move was as seamless as possible and we wish you lots of happiness in your new home. All the best, the Ashtons team.

5/5

Google

Ashtons produced an excellent brochure and web listing including the best house tour video that I have ever seen. They quickly found a buyer, helped negotiate an acceptable price and the sale was agreed in less than a week. The sale …

Canice · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for taking the time to leave us a 5* review Canice. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

We recently brought our new home through Ashtons and we can’t fault the service! Ellissa in particular was an absolute superstar. She helped to manage every stage of the sale through to completion and regularly kept us updated. She held the …

Faye · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave us a review Faye - I'll be sure to pass your kind words on to Ellissa, who will be absolutely delighted to have been able to help you with your move journey. We wish you every happiness in your new home!

5/5

Google

Brilliant service from the team at Ashtons. It was our first time using them to buy our first family home and we were very impressed with the service they provided. …

Abigail · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review Abigail, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

February 2023 - Another great experience with Astons. From the valuation and advice from Tom to Ellissa's help getting my property sold. Always available on the phone, keeping …

Paul · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thanks so much for your continued feedback Paul, we're so pleased you've had such a positive experience with the team!

5/5

Google

Excellent service from all the team at Ashtons. From Tom who priced us correctly, Olivia getting the viewings booked in, Lisa doing the viewings and to Ellissa ensuring the whole process went through... You are a great team. I would …

Zen · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 22 March 2026

Thank you Sil for your kind words. The team were delighted to have worked together to ensure a smooth process for you. We would be delighted to help you again in the future, when the time is right. Wishing you all the best, from the team at Ashtons

5/5

Google

The team at Ashton’s could not have made my sale / rent situation any easier and stress free, even though it was a stressful situation for me. For my sale Tom was always on hand, even with 5 hour time difference, and kept me updated on the …

Joanne · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 July 2023

Good morning Joanne and a huge thank you for your wonderful review. We're so pleased that the Welwyn Garden City office were able to make your property journey as smooth and stress-free as possible. They will be delighted to read your feedback. Wishing you all the very best, the Ashtons team.

5/5

Google

I’ve purchased a property through Ashtons and from the start had both a great experience and service. The sales team were very helpful from the start particularly Tom. We were then passed to Ellissa, The sales co ordinator who couldn’t have …

Lauren · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 July 2023

Thank you for taking the time to leave us a review Lauren. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so Tom, Ellissa and the team will be delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

Our experience with Ashtons from start to finish has been excellent. The entire team have been professional throughout. Thanks to Richard for giving us excellent advice through each stage of the process and guiding us throughout. Thanks to …

David · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 26 August 2023

Thank you for taking the time to leave us a review David. We pride ourselves on our professional, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

I have had the most positive experience buying a house through Ashtons , on each encounter I have been helped by enthusiastic and helpful staff. I want to highlight Ellissa Christopher, a sales coordinator, who has made every aspect …

Angela · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 July 2023

Thank you so much for your kind words Angela. I will be sure to pass on your feedback to Ellissa who will be delighted to hear that she helped make the process so much easier for you. Wishing you all the best with your new home, from the team at Ashtons.

5/5

Google

I have dealt with a few other agencies in my recent selling and buying journey and so to begin with had no particular expectation of Ashtons. All I can say is that my flat purchase would not have ever gone through without the dillegence, …

Susan · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 24 June 2023

Thank you very much for your review Susan. Jules and the Team have been delighted to assist you on your journey and we wish you every happiness in your new home.

5/5

Google

An excellent team that delivered a high quality and stress-free experience. Great communication, very clear and timely, and always on the case. You feel valued as clients, not just another property on the board. They valued the house …

Tony · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

5/5

Google

I recently had the pleasure of dealing with Chris from Ashtons, and I was extremely happy with the experience. Chris was extremely professional and patient as he took the time to understand my needs and preferences, and found me the perfect …

Moataz · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 24 June 2023

Moataz, thank you very much for taking the time to leave your review. Chris and the Team are delighted to have found you the perfect property and wish you much happiness in your new home.

5/5

Google

After many years I decided to move house. I chose Ashtons to sell my house mainly due to the professional presentation they gave me. The dashboard app system they used was really helpful listing all the people who viewed the house and their …

Barbara · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 24 June 2023

Thank you Barbara for taking the time to leave a review, and for your kind words. The team in Welwyn Garden City were delighted to have helped you. Wishing you all the best from the team at Ashtons.

5/5

Google

Ashtons WGC have been dealing with the letting and sale of my property. Throughout the whole lettings process the team have acted very professionally and I would not hesitate in recommending them. …

Jaimie · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your 5* review and kind words Jaimie. It's wonderful to hear that the team have been on hand to help with all stages of your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.

5/5

Google

As a landlord I had the pleasure of working with Chris, the Senior Lettings Associate at Ashtons, and I couldn't be more impressed with his professionalism and dedication. …

William · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 25 November 2023

Thank you so much William for your 5* review and kind words. We pride ourselves on providing a professional service which supports a smooth property journey, so we are delighted to hear your feedback. We will be sure to pass on your comments to Chris and the team. Best wishes from the team at Ashtons

1/5

Google

Poor service and lack of communication. Had our property sold through Ashtons, which subsequently fell through (through no fault of Ashtons). During this time dealt with Elissa who was great and the only positive thing about the process. …

Jack · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 28 October 2023

Thank you for taking the time to leave a review and providing feedback on the service you received. Our sales team are dedicated to providing excellent customer service and we pride ourselves on doing so, regardless of the property or its … More

5/5

Google

Ashtons has a good reputation and this is deserved. I have not rented before and all through the process Colin was super helpful with clear guidance, excellent recommendations and always easy to communicate with whenever I have had any …

Joely · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

5/5

Google

Colin Hickey and his team have been fantastic since I decided to use their lettings services. I am very happy with the rental price that they managed to secure for my apartment. I appreciate their professional advice and I can relax while working abroad, knowing that my property is in safe hands. Thank you, Ashtons!

Jo · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 1 April 2024

Thank you for your 5* review and kind words Joanne - we are absolutely delighted to hear that Colin and the team were able to ensure your property journey was as seamless as possible. All the best, the Ashtons team.

5/5

Google

I was dealing with Ashtons as a house buyer. I found them friendly, helpful and professional throughout, despite me needing several visits to the empty property to check areas requiring work. Extra thanks to Molly for going the extra mile, looking for keys, trying to operate the boiler, and especially helping communication between myself and the seller when solicitors were taking too long.

Dr · 1 October 2023 · Ashtons London

5/5

Google

We recently bought a property through Ashtons at Stockton Heath (sold via Culcheth) It was a real pleasure dealing with Ashtons its like chalk and cheese from some other agencies who send you details then tell you you cannot view. Nothing was too much trouble and was provided with regular updates. Friendly, professional and easy to deal with. Would highly recommend Ashtons.

Steve · 1 October 2023 · Ashtons London

5/5

Google

We purchased a property through Ashtons and they were brilliant. We had multiple property viewings and they always did their upmost to accommodate, even in a really competitive market. Molly in particular was amazing, nothing was too much trouble and she did everything to help us secure our perfect home! Wouldn't hesitate to recommend, thank you!

Ellyse · 1 October 2023 · Ashtons London

5/5

Google

Great experience dealing with Ashtons selling our old house and purchasing our new one as both were up with the Stockton Heath Branch. Queries were answered straight away and if not at the time call backs were arranged with all the information. Friendly and professional staff. Will definitely be going back if we decide to sell again in the future!

Thomas · 1 October 2023 · Ashtons London

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At the ESTAS 2017 awards its branches won 1 Gold, 1 Top 3 and 1 Best in County award.

Want Ashtons to help?

Send Ashtons a message.

What do you need help with?

Ashtons will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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