Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from start to finish, with much thanks to Tom Case, Gail Sherrick and Ellissa Christopher for providing outstanding customer service and support through the whole process of marketing and selling our property. Highly recommend their services.
Thank you so much for taking the time to leave your 5* review Felicity, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleI was dealing with this gentleman named Chris Haws at Ashtons. He helped us finding a property with in a month and near to my son's nursery. Thank you Chris for helping us and staying on top of it. 5 star ratings for Chris Haws and Ashtons too!
Hi Mayank, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Chris and the team were able to help you find your perfect property match!
5/5
GoogleA positive experience buying through Ashtons. Especially Stephen, the branch manager, who worked his socks off to get the sale over the line, in difficult circumstances! Thanks for making it happen.
Thank you so much for taking the time to leave your 5* review Adam, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. We do hope to work with you again in the future. All the best, the Ashtons team
5/5
GoogleVery happy with Ashtons. Great communication throughout. They were helpful from sale to completion. Can't fault them. Will be using them again.
Thank you so much for your review Tom - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
5/5
GoogleFirst class service from start to finish, all of the Ashtons team are very knowledgable, professional and helpful. They really know the local market, highly recommend to anyone wanting to sell or buy.
Thank you so much for taking the time to leave your review Jenny. We are always delighted to hear feedback from our clients and your post has made our day! We do hope to work with you again in the future.
5/5
GoogleAshtons provide a very good service
Thank you so much for taking the time to leave Ashtons a review Brendan. Your kind feedback is much appreciated!
5/5
GoogleGreat place, always good, personal service. Sandy in lettings, is a great guy!
Hi Marlon, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we couldn't agree more about Sandy! All the best, the Ashtons team
5/5
GoogleGreat place, always professional
5/5
GoogleThanks to Tom, Ellissa for a very smooth and successful sale process. Very responsive and delivered genuine value add to our sale
Thank you so much for taking the time to leave Ashtons a review Tom. Your feedback is much appreciated!
5/5
GoogleIt was great experience of buying our first house. Ellissa was really helpful. It was a bit long journey but the agent was helpful in keeping us informed with all steps. 10/10 Service. Thanks🙂😊 …
Thank you for your 5* review Shafiq - we are absolutely delighted to hear that Ellissa and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. Wishing you all happiness in your new home!
5/5
GoogleGreat team assisting us with our purchase, especially Ellissa was really helpful with our purchase working tirelessly to make sure the whole process was complete. Many thanks!
Thank you so much for taking the time to leave your 5* review Ovid, it's much appreciated. I will pass your kind words on to Ellissa and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleI was very happy with the friendly and professional service offered by Ashton’s during the sale of my mother’s flat
5/5
GoogleMolly was top notch throughout the buying process. As a buyer, there’s no choice in what agent you deal with so it’s great when you get a good one, even better when you get an outstanding one
5/5
GoogleAdam at Stockton Heath was fantastic start to finish. He was brilliant at cooperating with a not so easy sale. If you’ve got questions Adams your guy, he’s always willing to help. Thanks for your support over the months!
5/5
GoogleMolly has been excellent throughout the whole house buying process. Taking the stress and worry away as much as possible and providing excellent local knowledge and network contacts. I would have no hesitation in recommending Molly and Ashtons.
5/5
GoogleWould definitely recommend using Ashtons when buying/selling, they have been great at keeping in contact and giving us updates throughout the whole process. Brad dealt with the sale of our house and he was so helpful!
5/5
GoogleAshtons recently sold my house and I would definitely recommend them. The team were very friendly and professional. In particular, we appreciated the good communication with both Brad and Molly and also the speed they managed to get things through.
5/5
GoogleAshtons were brilliant, they arranged the viewings and liaised with me so well I was able to agree my sale whilst away in Canada. Molly was so cheerful and provided a vital link between myself and my buyers. I wouldn't hesitate to use them again and would highly recommend them.
5/5
GoogleSuch a helpful estate agents- and Molly was so professional and prompt answering my questions and guiding me through!
5/5
GoogleI rented a property through Ashtons while I cannot visit the property. They arranged a virtual tour for me and answer alot of my questions. Thanks Ashtons.
Thank you very much for taking the time to leave us a review - it's much appreciated!
5/5
GoogleVery friendly and professional people throughout the process. Happy to have Ashtons as our Agency. Thank you Colin and Natasha! :)
Hi Lewis, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one! All the best, the Ashtons team
5/5
GoogleA huge thank you to Colin Hickey, who went above and beyond to find us a wonderful family home. He took time to understand what was important for us and communication throughout was excellent. It’s rare to get such great service and care (as well as after care!) and someone who is exceptionally customer orientated. Thank you Colin!
Many thanks for taking the time to leave your review for our team Laila. We love to hear feedback from our clients and we're so pleased to hear that Colin and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleEveryone at Ashtons worked very hard to make our move happened. They solve all challenges quickly and efficiently. They made the process easy. I will recommend to anyone who needs to move houses.
Thank you so much for taking the time to leave your 5* review Maria, it's much appreciated. I will pass your kind words on to our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
