Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing team, professional service. We're happy with our new home. Thanks for your everything.
Thank you so much for taking the time to leave your 5* review Choi, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleGreat service from both the lettings team in St Albans and also the management team, in particular Candice, who has dealt with all my queries and property fixes really well. Would definitely recommend them to other landlords.
Hi Nina, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Candice and the team have been on hand to help with all stages of your letting journey and we look forward to continuing to work with you! All the best, the Ashtons team.
5/5
GoogleIt was a pleasure to deal with Philip from start to finish. He was always responsive and pro active in getting us move in as quickly as possible. Highly recommend.
Hi Andrew, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Philip and the team were on hand to help with all stages of your move journey and we look forward to working with you again in the future! All the best, the Ashtons team.
5/5
GoogleWe have had a fantastic experience selling our house in St Albans with Ashtons and would highly recommend them. Alex (marketing) and James (sales progression) made the whole process as smooth and possible.
Hi Catherine, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been such a positive one. We wish you all the very best in your new home!
5/5
GoogleHaving lived in a property managed by Ashtons for 18 months I must say that Candice Volkmer has been an absolute delight. She's always gone the extra mile and we've always felt like a priority. There were a few issues with the flat (not Ashton's fault), and she was always happy to help out with haste.
Thank you so much for your review Sam - we are always delighted to hear feedback from our clients, and couldn't agree more that Candice is a true gem! We look forward to continuing to work with you. All the best, the Ashtons Team.
5/5
GoogleAshtons is a professional and energetic team with a great selection of properties. Phillip our agent is really helpful throughout the entire process. Highly recommended.
Thank you so much for your review Edith - we are always delighted to hear feedback from our clients and we agree, Phillip is a true gem! We very much look forward to working with you in the future!
5/5
GoogleOnce again Ashtons have provided us with a first class service. Philip and the rest of the team worked professionally and expediently. Excellent marketing and management of the whole process. Highly recommended to any landlord in the St Albans area.
Thank you for leaving Ashtons a 5-star rating Claire, it’s truly appreciated! The Ashtons Team
5/5
GoogleWe recently bought a property via Ashtons St. Albans branch. Extremely pleased with the service received which was thoroughly professional and proactive from the word go especially the service we received post offer. Well done team Ashtons! We would definitely recommend Ashtons as a top class Estate Agent.
Thank you for taking the time to leave us a review Elaine. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleAbsolutely brilliant estate agents. We were fortunate to have an industry veteran as our agent, Nick Hill. So much experience! Although our journey to purchase was not an easy one, Nick was always one step ahead of the game and just got everything right. Well done Ashtons!
Thank you so much for taking the time to leave your 5* review Adam, it's much appreciated. I will pass your kind words on to Nick and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleGreat place, always good, personal service. Sandy in lettings, is a great guy!
Hi Marlon, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we couldn't agree more about Sandy! All the best, the Ashtons team
5/5
GoogleWe had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.
Many thanks for taking the time to leave your review for our lettings team Andreia. We love to hear feedback from our clients and we're so pleased to hear that Sandy and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleWe have used Ashtons for purchasing our first house and have been very satisfied with the service offered by everyone in the team!
Thank you so much for your review Alex - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars! Wishing you all the best in your first home. The Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving Ashtons a 5-star rating Aida, it’s truly appreciated!
5/5
GoogleI am incredibly impressed and happy with the outstanding help and support from the team at Ashtons. I will definitely recommend Ashtons to friends and family. Thank you very much
We just wanted to say a quick thank you for taking the time to review your experience with Ashtons Leena. We love to hear such positive feedback! All the best, the Ashtons team
5/5
FacebookQuality service from Molly at Stockton Heath
5/5
GoogleGreat service from Josh and the team. Would strongly recommend on both the buy/sell ends.
Hi Uba, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!
1/5
GoogleI felt lack of professionalism in their approach. We’d put an offer on property and they started to negotiate with us, we agreed on a certain amount and I didn’t hear from them for a day or two then when I followed up, I was told property was gone already! This happened to us twice. Extremely poor experience, I’d avoid them
Hi Monica, we have checked our systems and we do not seem to have you registered or as someone who has viewed a property through Ashtons. Please contact our Associate Director, Richard Fossey on 01707 331100 to discuss your comments and concerns. All the best, the Ashtons Team.
5/5
GoogleAshtons have been fantastic in finding good tenants for our rental properties. Each time, Ashtons have provided a personal and professional service. Their marketing materials, photos, descriptions and videos (even more important with Covid …
Thank you for the fantastic review and continued support, Tony. We pride ourselves on our personal service and ensuring the letting process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleFrom start to finish we were given professional and friendly help. Cannot thank Greg and the team enough for all of their efforts in making our dream move come true. …
Thank you so much for your fantastic review Roger - we are always delighted to hear feedback from our clients. We're so pleased that Greg and the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleAshton’s is the most professional, reliable and resourceful Estate agents in herts and uk. …
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that Colin and the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleFantastic , professional , friendly and top class advice from the start of our selling process to the very end . There was a consistent high level of service from every member of staff that dealt with our transaction . Would highly …
Hi Alison, thank you so much for your fantastic review. You have summed up perfectly everything we strive our service to be so it's especially wonderful to hear that we've hit the mark. Thanks again!
5/5
GoogleColin Hickey has been extremely helpful and supportive throughout the process of letting our mum’s flat. He gave valuable advice on what was necessary to get the flat ready and ensured that any work was done promptly and for a reasonable …
Thank you so much for taking the time to leave your brilliant review Iain, it's much appreciated. I will pass your kind words on to Colin and the team, who will be absolutely delighted. All the very best, the Ashtons team.
1/5
GoogleMost inaccurate company moto out there - ‘changing the perception of estate agency’ - you are the polar opposite, you are the epitome of why people don’t trust estate agents from my very own experience. Constant lies to try and pressure …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
