Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI purchased a property via Ashtons recently, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and …
ERIC · 4 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you for your 5* review Eric - we are absolutely delighted to hear that Alix, Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleWe recently purchased our first home through Ashtons and cannot recommend them more! We benefited from first class service throughout the entire process. …
Annie · 4 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you for taking the time to leave us a 5* review Annie. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
★★★★★ 5/5
GoogleAs many of you know, looking for a new flat in the UK is nothing short of miserable. Add pet friendly to that and it really becomes a disaster. I had reached out to countless agencies in the St. Albans area and while polite, no one could be …
Sarah · 4 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you so much for your kind words, Sarah. We really appreciate you taking the time to share your review, and we agree, Phillip is a true gem to have on our team! We very much hope to work with you again in the future and wish you all the best in your new home. The Ashtons Team.
★★★★★ 5/5
GoogleI used Ashtons for marketing and renting our property.
I highly recommend them and would give them 10 stars if we could!
From the moment we was looking for a property to purchasing and completion. …
M · 4 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you so much for your 5* review and kind words. It's wonderful to hear that Sandy, Phillip and the team were on hand to help with all stages of your letting journey and we look forward to working with you again in the future! All the best, the Ashtons team.
★★★★★ 5/5
GoogleAbsolutely delighted with my experience with Ashtons, especially Alex, who was extremely patient and kind throughout the entire experience. As a first time buyer I was completely overwhelmed with many aspects of the buying process and Alex …
Ana · 4 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you so much for taking the time to leave your 5* review Ana, it's much appreciated. I will pass your kind words on to Alex and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
★★★★★ 5/5
GoogleReally pleased with Ashton's throughout the process. Ambia who we were dealing with was happy to help and was able to answer our queries raised throughout.
Would happily use again.
William · 1 October 2022 · Ashtons London
★★★★★ 5/5
GoogleFrom start to finish an impeccable service. Knowledgeable, professional and most importantly proactive. Highly recommended! Just for the record I'm not a relative /friend/paid reviewer ... just a genuine seller of a property in St Albans.
Mrs · 1 October 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Thank you so much for taking the time to leave Ashtons a review Mrs Rees. Your kind feedback is much appreciated!
★★★★★ 1/5
GoogleAvoid this agency, they will share your data straight away to the (Ashtons concierge and they will call you to say your 99% accepted and he wantsto help .) And they make Internet contacts in your name without your approval. Also they are looking to take 1 week payment and than they reject you for some small reasons. ( i got evidence for what I'm saying they have used my name for contracts ) be aware This is bad for Landlords too. I had a very bad experience with them as trying to let 1 of their houses.
they called me after leaving this review and offered me half of the money to delete this review. I HAVE REFUSED because that's Corruption .
Tony · 19 September 2022 · Ashtons Estate Agency Redbourn
Agent replied · 25 May 2024
Hi Tony,
We are, of course, very disappointed to see your feedback above.
I have spoken with the team looking after this property, and I have been informed that, in this instance, your application failed the references process which is why the landlord decided to not proceed. We apologise for any disappointment caused.
The Ashtons Concierge service is a strictly ‘opt in’ service. When prospective tenants click ‘yes’ when prompted via our Portal, the team will only then get in touch regarding this additional service.
We have investigated with the concierge team, who did indeed discuss broadband options with you, and once a provider was selected by yourself, explained that the next step would be a secure payment link from the provider directly, to complete once the let was confirmed and a move-in date secured. To confirm, the order cannot be processed, and no contracts are made before the payment link is sent.
Our Senior Lettings Associate Colin called in response to your initial review in order to explain the process again and why your application had been unsuccessful. As a gesture of goodwill, a partial refund of your holding deposit was offered. We would like to make it very clear that this offer was unrelated to your review.
Ashtons’ upmost priority is building relationships with our clients, and we would be happy to discuss any further concerns you have. If you would like to discuss, please don’t hesitate to get in touch.
Many thanks, the Ashtons team.
★★★★★ 5/5
GoogleAll our thanks to the whole of the Ashtons Team at Harpenden for their great support, dedication and professionalism in selling our house. With a one-off, unique designed home appealing to a small market audience, the Ashtons Team …
JTX · 16 September 2022 · Ashtons Estate Agency Harpenden
Agent replied · 16 September 2026
Thank you so much for taking the time to leave your 5* review Jan. I will pass your kind words on to the team, who will be absolutely delighted! Wishing you the very best in your new home, the Ashtons team.
★★★★★ 1/5
GoogleMy very honest review was initially posted on the wrong branch's website and I have reposted the same review on the Welwyn Garden City branch who host the asset management team. KO
Sandgross · 1 September 2022 · Ashtons St Albans
Agent replied · 29 April 2023
“We are disappointed to have received this feedback after the Asset Management team dedicated so much effort to negotiating a full deposit refund for you at the end of the tenancy and dealing with various maintenance issues during your stay at the property. We have not charged you for any of the landlord’s repairs and have extended good will in various ways to try and make your stay as comfortable and stress free as possible. Should you wish to continue the conversation with Jamie Newson-Love then please reach out to him directly.”
★★★★★ 1/5
GoogleI rented a 2 bed flat in St Albans and recently terminated. It would have been zero star rating if not for the likes of Jamie Newson-Love's professionalism from start to finish. My low rating relates to my experience with the asset management team who are located in the Welwyn Garden City branch and not St Albans. A bunch of headless chickens who do not bother reading the tenancy agreement. Floating in the air in your apt for the duration of your tenancy, does not guarantee a return of your deposit as they will find ways to encourage the landlord to retain it. As a tenant, do not expect any customer service (in fact, it's borderline disdain), and they are a 'black hole' for effort if you try to engage. What you can expect is a terse and obtuse responses from their head of lettings (when they engage).
Don't be alarmed to get invoices sent to you when you raise maintenance issues, especially when it relates to serious statutory repairing obligations. I reported an electric bulb exploding with evidence, which could have caused serious injury. After the electrician attended, the invoice was sent to me for payment, because in their opinion, it required a simple light bulb change. It was no point trying to resolve this with the head of lettings either, as he was aggressive and threatened to deduct from my deposit if I did not pay. I blatantly refused to pay for the invoices and was prepared to settle in court.
Do not be alarmed when you rent an unfurnished flat and are informed at the end of your tenancy that you will be charged to replace furniture. Ashton's say they were take instructions from the landlord. In effect, the landlord had asked them to defraud me and they complied.
Finally, do not be alarmed if the landlord attempts to charge you for removing a toilet brush (not drilled into the wall), after she has sold the flat. She had no intentions of moving back in or reletting. I have not made any of this up and was happy to see the back of Ashtons, asset management team. I had to fight hard to get my full deposit back.
I was able to get a my full deposit back as ultimately, I paid rent in full and caused no damage to the property. KO
Sandgross · 13 August 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied
We are disappointed to have received this feedback after the Asset Management team dedicated so much effort to negotiating a full deposit refund for you at the end of the tenancy and dealing with various maintenance issues during your stay at the property. We have not charged you for any of the landlord’s repairs and have extended good will in various ways to try and make your stay as comfortable and stress free as possible. Should you wish to continue the conversation with Jamie Newson-Love then please reach out to him directly.
★★★★★ 1/5
GoogleRating only, no written review.
Lisa · 29 July 2022 · Ashtons London
Agent replied · 29 July 2023
Hi Lisa, so sorry to see a 1 star review. I’ve just checked with the team and we can’t see your details within the branch. Would you mind emailing me at hello@ashtons.net so I can investigate your experience. Thanks, Kristian
★★★★★ 5/5
GoogleWe recently sold our family home through Ashtons. Adam & Nick were always professional and great throughout the whole process. Excellent communication and accommodated the time difference, since we live abroad.
Many thanks.
Dani & Brian
Dani · 29 July 2022 · Ashtons London
★★★★★ 2/5
GoogleIt's an estate agent
Matt · 14 July 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Hi Matt,
We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.
★★★★★ 5/5
GoogleA professional, efficient and reliable agent and all the while being friendly and personable too, the whole way through the company in Welwyn Garden City. I have not found a fault in the whole process with them. Very much recommended.
Jon · 14 July 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Hi Jon, just a quick message to say we really appreciate your feedback. We pride ourselves on our first-class service and personal approach and it's fantastic to hear the whole team at Welwyn were able to support you on your move journey! We do hope to work with you again.
★★★★★ 5/5
GoogleRating only, no written review.
Toby · 24 June 2022 · Ashtons Estate Agency Harpenden
Agent replied
Thank you so much for your 5* rating Toby - it's made our day!
★★★★★ 5/5
GoogleGreat holistic service from Colin and his team. From marketing the property to getting great tenants they made the process simple. Quick turn around times and very responsive to requests. If you wish to rent your home I recommend Colin and the team - they’ll help make the process straightforward . Thanks
Bradley · 14 June 2022 · Ashtons Estate Agency Harpenden
Agent replied
Many thanks for taking the time to leave your review for our team Bradley. We love to hear feedback from our landlords and we're so pleased to hear that Colin and the team were able to make your experience a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleAshton on every occasion we have used them have been very professional and helpful - its always pleasant to deal with themPositiveProfessionalism
Terry · 5 June 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 4 June 2024
Many thanks for the fantastic feedback Terry - we look forward to working with you again in the future.
★★★★★ 5/5
GoogleGreat holistic service from Colin and his team. From marketing the property to getting great tenants they made the process simple. Quick turn around times and very responsive to requests. If you wish to rent your home I recommend Colin and the team - they’ll help make the process straightforward . Thanks
Brad · 27 May 2022 · Ashtons Estate Agency Harpenden
Agent replied · 27 May 2023
Many thanks for taking the time to leave your review for our team Bradley. We love to hear feedback from our landlords and we're so pleased to hear that Colin and the team were able to make your experience a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleMy fiancee and I cannot speak more highly of the service we have received and are still receiving from Ashtons Harpenden, and more specifically from Colin Hickey.
Colin has been brilliant and refreshing to deal with! From the start of the process of letting a new property via them it has been a pleasure, hassle free, extremely responsive and helpful and nothing is too much trouble, this is so reassuring following what was a previous nightmare of an experience with a so called "reputable" estate agent in the area.
Thank you Colin, and Ashtons Harpenden!
C · 15 May 2022 · Ashtons Estate Agency Harpenden
Agent replied
Thank you so much for taking the time to leave us a review. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that Colin, Chloe and the team were able to help you with your move. We do hope to work with you again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleWe had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.
Andreia · 29 April 2022 · Ashtons St Albans
Agent replied · 29 April 2023
Many thanks for taking the time to leave your review for our lettings team Andreia. We love to hear feedback from our clients and we're so pleased to hear that Sandy and the team were able to make your move journey a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleAshton on every occasion we have used them have been very professional and helpful - its always pleasant to deal with them
Terry · 22 April 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 7 February 2025
Many thanks for the fantastic feedback Terry - we look forward to working with you again in the future.
★★★★★ 4/5
GoogleRating only, no written review.
Chris · 22 April 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied
Thank you for taking the time to leave your feedback Chris - it's much appreciated.
★★★★★ 5/5
GoogleSophie at Ashtons is amazing, lovely to deal with and knowledgeable !
Jasmine · 22 April 2022 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 1 June 2024
Thanks for the wonderful review Jasmine - we'll be sure to pass your kind words on to Sophie and the team, who will be delighted to have been able to help!
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