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Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,469 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,469 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,370

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Ashtons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Hi, we have been dealing with Emily Morgan over the last few months, trying to get a property agreement, we have found Emily first class, very approachable, knowledgeable, and constantly keeping us in the loop with what's happening. While we are not there yet personally with our purchase, we will keep in contact, and highly recommend dealing with Emily to anyone who was looking. Thanks again Emily, all the best. Adrian & Jennifer McCarthy

Adrian Β· 22 August 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 12 December 2024

Thank you, Adrian and Jennifer, for your wonderful feedback! We're delighted to hear about your positive experience with Emily, she takes great pride in keeping clients informed and supported throughout the process and we will pass on your kind words. Wishing you the best with your purchase, the Ashtons team.

5/5

Google

On behalf of the Redbourn Christmas Market team we would like to thank Ashtons, with a special mention to Cathy Chappin, for all their support to our annual market. We are especially grateful for their amazing raffle ticket selling skills both before and on the day. Such a lovely friendly team to deal with. Merry Christmas 🀢🏻 From Rosemary and all the Committee

Rosemary Β· 22 August 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 12 December 2024

Thank you Rosemary for your wonderful review. I will pass your kind words on to Cathy and the rest of the team, its an event that I know they look forward to each year! Wishing all of the Redbourn Christmas market team a lovely Christmas, from everyone at Ashtons.

5/5

Google

I have recently exchanged in a property, purchased through Ashtons Estate Agents, the staff have been amazing from start to finish, when contacting them originally, I first spoke to Stephen who was very helpful in arranging a viewing on a couple of properties I was interested in, on the viewings, I was accompanied by a lovely member of staff who was there to answer any questions that I had but also gave me the freedom to have a good look around the house without being on top of me, I also was not put under any pressure by the Agents like I had been with others. From the moment I put in my offer both Stephen and Andy have kept me up to date with everything that has been going on and chased the relevant people for me when necessary. I would highly recommend Ashton’s and if I look to buy or sell in the future they will be the first Estate Agents I call.

Natalie Β· 22 August 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 8 November 2024

Thank you so much for your kind words and 5* review Natalie. We are thrilled that Steve and Andy were able to help you on your property journey. Wishing you all the best, from the team at Ashtons

5/5

Google

We are very grateful to the whole Astons team for their support over a very long time. Specific mention to Steve, who worked tirelessly to find us a property, and got to know exactly what we were looking for. To Andy for nursing us through the final stages and of course Grace for her regular updates and organisation. An experienced team who work hard for their clients and to whom we are grateful.

Vince Β· 22 August 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 3 October 2024

Thank you for your 5* review Vince - we are absolutely delighted to hear that Steve, Andy and Grace were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

Ryan was very helpful with the purchase of our house, arranging numerous visits and answering many queries.

Lesley Β· 20 August 2025 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 8 October 2025

Thank you Lesley for taking the time to leave us a review. We will pass on your kind comments to Ryan who will be delighted with your feedback. Wishing you all the best in your new home, the Ashtons team.

5/5

Google

Good agents

Anthony Β· 20 August 2025 Β· Ashtons St Albans

Agent replied Β· 8 October 2025

Thank you Anthony for your 5* review, most appreciated. Best wishes, the Ashtons team.

5/5

Google

We had a great experience with Ashtons - they were very friendly and helpful!

Louise Β· 18 August 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 8 October 2025

Thank you Louise for your 5* review. Your feedback is much appreciated and we do hope to be able to work with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Ashtons have been very efficient and friendly in handling both the sale of my house and purchase of my new property.

Irene Β· 17 August 2025 Β· Ashtons Estate Agency Harpenden

Agent replied Β· 8 October 2025

Thanks Irene for your 5* review. We're delighted to have been able to assist you in your recent property journey and would like to wish you lots of happiness in your new home. All the best, the Ashtons team.

5/5

Google

I arrived to the UK 5 years ago, I had to rent a house in a relatively short period of time and I had, literally, no idea where to start. I cannot thank Chris Haws enough for all his help during the process, answering …

Enrique Β· 20 July 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 20 July 2026

Thank you Enrique for taking the time to leave us a review. We're delighted to have supported you with your initial property search and continuing tenancy, Chris will be so pleased to hear he has made this process a smooth and stress-free as possible. Best wishes, the Ashtons team.

5/5

Google

I would really recommend using Ashtons, they have been so helpful and speedy with responses! In particular, Willow Kane, Willow has been amazing- she has helped push our sale to be quicker and great with keeping us up to date! Thank you Willow!

Emily Β· 12 July 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 23 July 2025

Thank you Emily for your 5* review. We're delighted to hear you were so pleased with the service Willow was able to provide, we will pass on your kind words to Willow who will be so pleased with your feedback. Wishing you all the best, the Ashtons team.

5/5

Google

What an experience. From initial consultation to provide a quote for services from Alex White, to the photography making our house look amazing, and then Willow Kane's support throughout the sales process has made this unbelievably easy. Thank you.

Louise Β· 8 July 2025 Β· Ashtons St Albans

Agent replied Β· 23 July 2025

Thank you Louise for your wonderful review. We're so pleased to hear the team were able to ensure your property journey was as seamless and stress-free as possible, we will pass on your kind words to the team. Wishing you all the best, the Ashtons team.

5/5

Google

They always answer calls immediately and had highly efficient communication with me during my sale. Ashtons value accurately and know how to sell. Richard Fossey from Ashtons was responsible for my sale process and provided excellent service. I would highly recommend.

Alison Β· 8 July 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 23 July 2025

Thank you Alison for taking the time to leave us a review. We're thrilled to hear you were so pleased with the service Richard and the rest of the Welwyn Garden City team were able to provide during your recent property sale. Your … More

5/5

Google

Ashtons were outstanding and highly professional in every aspect of the sale of our property. Their after sales service has no comparison. They worked tirelessly and persevered and we will always appreciate it.

Philip Β· 6 July 2025 Β· Ashtons St Albans

Agent replied Β· 23 July 2025

Thank you Philip for your wonderful review. We're delighted to hear that the team in St Albans and our Sales Management team were able to make your recent property journey such a positive experience for you. Wishing you all the best, the Ashtons team.

5/5

Google

Overjoyed with our first dealings with Ashtons Welwyn Garden City branch, most of our contact has been with Gail Sherrick who has proved that our choice to use Ashtons was indeed correct, 1st class service

K Β· 24 June 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 3 July 2025

Thank you for taking the time to leave us a review. Your feedback is appreciated and I will pass on your kind words to Gail who will be delighted with your comments. Best wishes, the Ashtons team.

5/5

Google

Swapped to Ashton’s from another agent after meeting Richard Fossey. He was like a breath of fresh air. …

Stuart Β· 19 June 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 19 June 2026

Thank you Stuart for your review. Richard will be so pleased to hear you were happy with the service he was able to provide. We look forward to working with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Recently listed my property with Ashton's and so far the process has been smooth. The brochure and listings look great and Gail has been very helpful, professional and quick to respond to emails and requests.PositiveQuality, Professionalism

Adam Β· 11 June 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 2 June 2024

Thank you Adam for your lovely feedback! We're so pleased to hear the process has been smooth and that you're happy with the brochure and listings. Gail will be delighted to know her support has made a positive impression! Best wishes, the Ashtons team.

5/5

Google

The whole process has been extremely easy and enjoyable, from finding the property, to booking the viewings and arranging the sale. We worked closely with Liz Wilson who has been amazing. She answered all the questions we had and nothing was too much trouble. Highly recommend!

Thomas Β· 10 June 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 3 July 2025

Thank you Thomas for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service and ensuring the property journey is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best in your new home, the Ashtons team.

4/5

Google

Gail from Ashtons WGC has been very swift in providing my paperwork and putting together my brochure. My property is in good hands. Thank you once again Gail. I know getting good feedback and reviews is often lost on secretaries and administrators. They are what I call the glue of the company.

Maxine Β· 10 June 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 24 June 2023

Thank you very much for your kind words Maxine. Of paramount importance to us is the service we provide so we are delighted to read your review.

5/5

Google

From beginning to end Chris made my experience with Ashton’s outstanding. I’ve been renting for some time and hands down I’ve had the best experience with Ashton’s thus far. Chris has been not only efficient but also sympathetic to my needs and requirements. Communication has been transparent and always pleasant. Now as my managing agents I am so so happy to be able to say their service remains impeccable.

Tan Β· 23 May 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 20 December 2024

Thank you for sharing your experience Tan! We're thrilled to hear that Chris and the team provided such an outstanding service and met your needs so effectively. It’s wonderful to know that you’re happy with our ongoing management as well. We truly appreciate your kind words and look forward to continuing to work with you. All the best, the Ashtons team.

5/5

Google

Lovely village and high street, Emily was very helpful and very easy to chat with. I really appreciated the guidance offered to help me with our property journey.

Kevin Β· 18 May 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 25 May 2025

Thanks Kevin for your 5* review. We will pass on your kind comments to Emily who will be so pleased to hear your were happy with the service provided. Best wishes, the Ashtons team.

1/5

Google

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly …

TamunoZ Β· 15 May 2025 Β· Ashtons Estate Agency Welwyn Garden City

Agent replied Β· 14 June 2024

We are naturally disappointed to read your review and are sorry to hear of your difficulties in finding alternative accommodation. Ashtons were instructed by the landlord to serve the β€˜no-fault’ eviction notice with the statutory two … More

5/5

Google

A huge thank you to Nic Simmonds from the Redbourn office who has been SO helpful to us in all recent property matters!! Many many thanks!!!

Jacky Β· 9 May 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 25 May 2025

Thank you Jacky for taking the time to leave us a review. We're delighted to hear Nic was on hand to assist you during your recent property journey, he will be pleased to hear your feedback. Wishing you all the best, the Ashtons team.

5/5

Google

Nic Simmons went above on beyond in a particularly tricky trustee sale and made my life as trustee so much easier. The beneficiaries and the eventual purchasers are very grateful that Nic made this happen.

Kevin Β· 28 April 2025 Β· Ashtons Estate Agency Redbourn

Agent replied Β· 28 April 2025

Thank you Kevin for your wonderful feedback. We're so pleased to hear that Nic was able to support you through a complex trustee sale and make the process easier for everyone involved. Your kind words mean a lot, and we’ll be sure to pass them on to Nic and the team. Wishing you all the best, the Ashtons team.

5/5

Google

Rating only, no written review.

Steve Β· 28 April 2025 Β· Ashtons St Albans

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

How many reviews does Ashtons have?

Ashtons has 1,469 reviews across its five offices, rated 4.7 out of 5 overall: 1,370 on Google, 98 on Facebook, 1 on View Agents.

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.

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