Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleTbh, it's been a LONG time since we have moved house, so it was all a bit of a new experience. Ashtons made a pretty stressful time quite a bit easier to cope with. They chased things for us, made viewings at the properties we wanted to see when we wanted them, and then sorted everything out that they could sort out on the house we bought, being the go-between between the solicitors, plus us and the vendors. So yes, Estate Agents often get a bad name, but mainly because this house buying malarkey is so stressful and they are in the middle of it all - but the reality for us was that Ashtons Stockton Heath (Brad & the rest of the team) actually made it easier to cope with. So, thanks again!
Matt · 1 October 2025 · Ashtons London
★★★★★ 5/5
GoogleBrad was excellent, he kept on top of the sale all the way through. He kept in contact with us regularly and was always quick to get back with answers to questions we had.
Without his determination we wouldn't have completed when we wanted, he kept both sides moving forward in the face of some terrible, and slow, legal work.
I would definitely recommend Ashtons, especially Brad. I would use them again. 👍
Suzanne · 1 October 2025 · Ashtons London
★★★★★ 5/5
GoogleAshtons Stockton Heath were a great support throughout our house sale and purchase journey. They were very communicative and happy to help and explain anything necessary as this was our first experience selling our home.
Molly in particular was very helpful, and the relationships she built with ourselves and other sellers meant we were able to get the best outcome and our dream home.
Holly · 1 October 2025 · Ashtons London
★★★★★ 5/5
GoogleIn the area of Stockton Heath there are many estate agents to choose from when selling a property. I cannot see any matching Ashtons.
The service I received was flawless from start to finish. At valuation Cathy showed enthusiasm to sell my property and highlighted a very clear plan of how to achieve the best sales price for me.
There was interest in the property within 24hrs of going live and the property was sold for the full asking price within 9 days of being listed.
After acceptance of the offer Ashtons remained in constant communication liaising with me on a regular basis until the completion date.
They offered great advice and their experience and knowledge was reassuring during the process.
The team are friendly, professional and most importantly communicate extremely well.
I can see why they are regarded as the best in the area.
Paul · 1 October 2025 · Ashtons London
★★★★★ 5/5
GoogleFirst class service from the team. Handled the sale from initial consultation through to managing the post sale process with skill and dexterity.
Special mention to Greg for his market knowledge and expertise and Lucy who coordinated the post sale process brilliantly.
David · 23 September 2025 · Ashtons Estate Agency Harpenden
Agent replied · 8 October 2025
Thank you David for your 5* review. We're delighted to hear Greg, Lucy and the rest of the team were able to ensure your property journey was a smooth and stress-free experience. We will pass your kind words on to them. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleRob and Emily were both super helpful in the early stages of our purchase. Thank you.
Edward · 17 September 2025 · Ashtons St Albans
Agent replied · 8 October 2025
Thank you Edward for your 5* review. We will pass on your thanks to Rob and Emily who will be thrilled to hear you were so pleased with the service they were able to provide. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe bought a house through Ashton’s which was delayed for several months for various reasons. Emily at the Redbourn office was really helpful, diligent and communicated effectively with us throughout. She was patient with our never ending phone calls and stepped in to assist at various points through the process when she really shouldn’t have had to. Thanks to Emily for her hard work and helping us secure our family home for the long term future.
Amelia · 16 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 10 April 2025
Thank you Amelia for your 5* review. We will pass on your wonderful comments to Emily who will be delighted to hear she was able to make a sometimes stressful process a little easier for you. We wish you lots of happiness in your new family home, the Ashtons team.
★★★★★ 5/5
GoogleReally good experience with Ashtons. Their sales progressors really help assist you through your journey, and had continuous feedback from James about any hold ups and how they would be remedied. The additional services they offer such as assistance with choosing solicitors, surveyors and house movers also takes away some of the stress!
Jack · 16 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 1 April 2025
Thank you Jack for your 5* review. We're delighted to read your review and hear that you were pleased with the services we were able to offer throughout your recent property journey. We do hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleWe had a fantastic experience buying our house through Ashtons. Emily and Hayley were incredibly helpful when it came to finding us our perfect home. They were always professional, friendly, and responsive to all our questions. Their guidance made the whole process smooth and stress-free. We truly felt supported every step of the way. Highly recommend!
T · 16 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 23 July 2025
Thank you for taking the time to leave us a review. We're delighted to hear that Emily, Hayley and the rest of the team were able to make your recent property journey such a positive experience for you. We will pass on your kind words to the team. We hope to be able to work with you again in the future but in the meantime wish you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleExcellent. Sale for full asking price first day. There were difficulties along the way throughout the chain. But Brad was across our sale and purchase and every other part of the chain and with his dogged determination he was solely responsible for a successful conclusion, an asset to the team. Communication was faultless and we were kept informed every step of the way. Cathy you have an excellent team, everybody we dealt with was informative and reassuring. Thank you.
Joe · 16 September 2025 · Ashtons London
★★★★★ 5/5
GoogleHaving dealt with a good number of estate agencies before, it was a joy to interact with the Stockton Heath office of Ashtons.
All the staff are incredibly polite and helpful and Cathy the manager, went above and beyond in her role. She is attentive, professional and clearly is really good in what she does.
The communication from the team was impressively prompt, I never felt unable to reach out to them or get answers to my questions, no matter whom I spoke to. Honestly, such a great experience all around!
Definitely recommend!
Andras · 16 September 2025 · Ashtons London
★★★★★ 5/5
GoogleWe only have positive things to say about Molly and the rest of the team at Ashtons. They went above and beyond to help us secure our new home.
After they managed to list and sell our previous property in only 10 days, they put in so much effort continually chasing up and down our 7 strong chain, being our only means of communication throughout the process, sometimes even doing the work of our solicitors! Can't recommend them highly enough 💪
Harrison · 16 September 2025 · Ashtons London
★★★★★ 5/5
GoogleFrom beginning to end Chris made my experience with Ashton’s outstanding. I’ve been renting for some time and hands down I’ve had the best experience with Ashton’s thus far. Chris has been not only efficient but also sympathetic to my needs …
9 · 16 September 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 16 September 2026
Thank you for sharing your experience Tan! We're thrilled to hear that Chris and the team provided such an outstanding service and met your needs so effectively. It’s wonderful to know that you’re happy with our ongoing management as well. … More
★★★★★ 5/5
GoogleJosh and Hannah and the team exceeded ever expectation we had - we are now in our dream home. A million thank yous
Alex · 13 September 2025 · Ashtons St Albans
Agent replied · 8 October 2025
Thank you Alex for your 5* review. We're so pleased to hear that Joshua, Hannah and the rest of the team were on hand to help you during your recent property purchase, we will pass on your kind words. We wish you lots of happiness in your new home, all the best, the Ashtons team.
★★★★★ 5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Molly · 12 September 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 12 September 2026
Thank you for the excellent review.
You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
★★★★★ 5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Vaibhav · 12 September 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 12 September 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
★★★★★ 5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Arron · 12 September 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 12 September 2026
Thank you for the review, it's a pleasure to work with you!
★★★★★ 5/5
GoogleHuge thanks to Ashtons Redbourn for the support on our house purchase. Hayley was wonderful - very understanding, kind, funny and patient. Thanks again. I really recommend this team.
Anna · 10 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 8 October 2025
Thank you Anna for taking the time to leave us a review. We will pass your wonderful comments on to Hayley who will be delighted to hear you were so pleased with the service she was able to provide. Wishing you all the best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleEmily, Hayley and Gemma were all amazing from start to finish- thank you all.
Martin · 5 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 8 October 2025
Thank you Martin for your 5* review. We will pass on your thanks to the team and do hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleMany thanks to Hayley and Lucy for making our house buying in the village a smooth process with good communication throughout.
Brentsharples · 5 September 2025 · Ashtons Estate Agency Redbourn
Agent replied · 8 October 2025
Thank you for taking the time to leave us a review. We're so pleased to hear we were able to make your recent property purchase such a positive experience and wish you lots of happiness in your new home. Best wishes, the Ashtons team.
★★★★★ 1/5
GoogleWe recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and development factors. The findings raised significant concerns, including a high risk of subsidence and flooding, as well as proximity to several large-scale developments.
Shortly after I emailed to confirm our withdrawal, I received a call from a lady named Hannah. She was very understanding, professional, and empathetic - exactly what you would hope for in such a conversation. I appreciated her approach greatly.
However, just a few minutes later, I received a call from James Hall - the agent who had initially dealt with us. I was surprised to be contacted again, having already explained the situation. Unfortunately, this call was markedly different. Rather than seeking to understand or even acknowledge our reasoning, James interrupted me abruptly and questioned the validity of the information we had obtained. He made dismissive remarks such as, “Well, that’s not been approved yet, has it?” and “I don’t see how that would affect you - it’s 10 minutes down the road,” when in fact the site in question is just a 2-minute drive or 8-minute walk away.
More concerning still, James went on to suggest that if this kind of development concerned us, we should “take Harpenden off the table” altogether and look elsewhere - even suggesting we would struggle to buy anywhere because “they’re developing everywhere,” and that we would be better off living in the middle of a city where development wouldn’t be a concern.
His tone was noticeably disbelieving, and he asked where I had obtained the information. Due to the level of doubt he expressed, I offered to send him the documentation we had received from the solicitor as evidence. He responded that he would “absolutely” like me to send it that evening.
However, later in the conversation, I noticed a note on the documents stating that they were not to be shared with third parties, so I was unable to do so.
I felt that the way in which he questioned me and our decision was inappropriate and unprofessional.
His tone was antagonistic and confrontational, and the conversation felt more like an interrogation than a professional discussion. He appeared unwilling to listen, and instead focused on challenging my decision. As a first-time buyer trying to make an informed and responsible choice, I found this not only inappropriate but also extremely disheartening - particularly as we already felt bad about disappointing the sellers.
This experience has left me with serious reservations about engaging with Ashtons in the future. I fully appreciate that the withdrawal from a purchase can be frustrating, but buyers deserve to be treated with respect, especially when they have conducted thorough due diligence and reached their decision in good faith.
Further to our disappointment, we were concerned to find that our detailed email, sent over a week ago outlining the situation and our concerns has not received any acknowledgement from the Managing Director. We had expected at least a professional response, and the lack of courtesy in this instance has only reinforced our view of the standards we have experienced with Ashtons.
Tatiana · 4 September 2025 · Ashtons Estate Agency Harpenden
Agent replied · 26 August 2025
I am very sorry to learn of your recent experience with our Harpenden team. I know that John Ingram, our resident Director at Harpenden has been in communication with you to explain that unfortunately, the email you sent did not reach any of our inboxes, which is why you did not receive a direct response at the time. That said, I would like to apologise that your interaction with the Harpenden team did not meet the standard you quite reasonably expected. If you would still like our assistance in finding a new home, our resident Director at Harpenden, John Ingram, would be pleased to work with you personally to ensure you receive the level of service you deserve.
★★★★★ 1/5
GoogleWe recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and …
Tatiana · 30 August 2025 · Ashtons Estate Agency Harpenden
Agent replied · 30 June 2026
I am very sorry to learn of your recent experience with our Harpenden team. I know that John Ingram, our resident Director at Harpenden has been in communication with you to explain that unfortunately, the email you sent did not reach any … More
★★★★★ 2/5
GooglePoor after sales service lets this company down.
Roy · 28 August 2025 · Ashtons Estate Agency Harpenden
Agent replied · 28 June 2026
Hi Roy. Sorry to read this. If you can let me have an order number either here or via sales@midwestdisplays.co.uk I will investigate further.
★★★★★ 5/5
GoogleI cannot fault the service at Ashtons. Having had a less than satisfactory experience with another agent Emily made sure that the lines of communication were also open and responded to my calls and emails in a timely manner. She and her team were always cheerful and enthishave and made what can be a very stressful experience less so. Highly recommended.
Melanie · 22 August 2025 · Ashtons Estate Agency Redbourn
Agent replied · 6 December 2024
Thank you Melanie for taking the time to leave us a review. We pride ourselves on our personal, efficient service, ensuring the property journey is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
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