Trusted Agent profile · Pontcanna, Cardiff
Verified
★★★★★
479 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 479 reviews on three platforms, including 319 Google reviews rated 4.7.
319
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 32 from sellers
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
I have yet to rent my property from Moginie James however the help that I have been receiving along the way during the referencing procedure has been fantastic ...Read all 44 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
5/5
GoogleChantelle and Zach were amazing helping me find my first home! The communication has been incredible throughout the whole process
Dear Katrina Stanley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is the first time renting through Moginie James and I have been extremely impressed with the levels of service we have received from start to finish. Chantelle especially, has been extremely accommodating and helpful and I want to thank her for all the support she has given us as first time renters with MJ, to help us move in quickly with no issues at all. Highly recommend!
Dear Katie Grimsted Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsThey said they'd sell my house and they did.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also a big thank you to Liz and Claire at Pontcanna. Very professional and enthusiastic throughout the sale. As an ex Letting Agent/Estate Agent I understand the meaning of 'Customer Care'. Morginie James get my vote. Thomas George
Dear Mr George, From everyone at Moginie James Pontcanna, we would love to thank you for your lovely words! The team work tirelessly to ensure an exemplary service for their vendors, so it is always so wonderful and heartwarming when the opportunity arises to read feedback such as yours. Thank you for taking the time to tell us about your experience!
5/5
GoogleGreat service by all, but in particular Neil in sales and the amazing Michelle in sales progression. So personable, thorough and professional. Michelle has been so great in this process and I wouldn't hesitate to use Moginie James again.
Dear Ami Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI had an awful experience with Moginie James as a tenant. They wanted to claim for my full deposit, I stood my ground and refused the offers as I felt the agent was being unreasonable. I went through the DPS scheme and received my full deposit back. The service I received from Moginie James was subpar, noting getting wrong emails not intended for myself, they also admitted to delaying the process through the DPS in hopes I would change my mind. Emails received from Moginie James were littered with mistakes and they failed to provide any receipts or proof for their deposit deductions. I would caution anyone thinking of going to Moginie James, as in my opinion the service they provided was highly unprofessional.
Dear Meg Gib, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleStrongly recommended. Especially huge thanks to Seirian and Jane! They were very professional, responsive and friendly. I was a little bit stressed as I was new to the UK and it was my first rental. They made sure everything goes smoothly.
Dear Cagri Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery pleasant and polite.
Dear Oluwabusayomi Ojo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJessica and the team were 1st class in ensuring a tenancy agreement, and all within a week of our first meeting. Thank you x
Dear Huw Davies Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZachary and the team has, and continues to make the process of moving very smooth. The communication has been amazing. Thanks!
Dear Callum Macalast Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy wife and I have engaged the services of various estate agents in Cardiff, and honestly, Moginie James stands out. Recently met with Zac, and his professionalism is top notch, communication is efficient and punctuality for viewings is on point. It’s certain professionalism is this organization’s culture because we experienced this awesomeness when we’re home searching last year. I recommend 100%.
Dear Dara Obe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleClaire has been incredibly helpful, professional, and friendly throughout my flat search. She made the whole process smooth and easy - would highly recommend!
5/5
GoogleI highly recommend moginie James. Wonderful service from Jane Emmans And a special mention to Rhys Vaughan who has been an absolute hero in finding me a property in the space of 2 days ! Much appreciated
Dear Lewis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent experience using Moginie James. Clear communication and kept us informed throughout the process. Managed to sell my house quickly and grateful for the hard work Neil and the team did to turn everything around so efficiently.
Dear Aled, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad the pleasure of buying through Moginie James with Neil. He made what is a stressful and daunting experience so quick, efficient and straightforward. He and everyone we've spoken to have really gone the extra mile to find us a house we absolutely love and make the process as smooth as possible!
Dear Ross Leonce Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis was the best rental experience. Jamie (Lettings Negotiator) very professionally and kindly described the situation of the property and impressed me and my parents. It only took less than a week from watching to renting. Joanne (Property Manager) has been providing considerate services, especially when the contract was finally signed, all the information was clear and neatly prepared for us, which surprised me. I highly recommend Moginie James as your first choice for real estate services. PS: Jamie is a very charming and international gentleman rental representative. Professional knowledge makes you a great enjoyment when visiting the property; of course, if you are lucky enough to have Joanne to assist you with the rental process, all you need to do is relax And sign because she has done everything for you.
5/5
GoogleI am thrilled with the service from Moginie James. Within 3 weeks of meeting with Neil Jones, I’ve agreed a sale and am waiting for my sold sign to arrive! Thanks so much to Neil and the team - would thoroughly recommend!PositiveResponsiveness, Professionalism
Thanks Claire and the sold board is on its way!!
5/5
GoogleI can't praise Chris enough for his honest and trustworthy opinion when selling my property. Chris actually sold the property to me, so knowing that he had already had the history on the place and that I'd felt comfortable when I was dealing with him as a potential buyer, it made complete sense to use Moginie James when I came to sell my property. I felt like I was in safe hands throughout the process. I will undoubtedly use Moginie James again in the future. Thank you Chris and the rest of the team at MJ.
1/5
GoogleBeware of any rental properties which are managed by the agency and not the landlord. Any work you ask to be done before you sign / move in won't be done and you'll be blamed for issues once you leave. Id recommend a very thorough inventory if you rent with this agency.
Good Afternoon Ryan Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Pontcanna and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleSold first viewing in 4 days. Excellant professional and friendly 5 star service. Chris does excellent photos and Claire has fantastic sales person skills. Thank you guys.
Dear Maria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt’s such a wonderful experience getting our accommodation through Moginie James, my wife and myself just move into the Uk and getting a good home is always of the utmost importance to us, they’re very helpful during and after the course of the letting agreement. They have a very great and wonderful lettings negotiator in Chantelle Baldwin, she’s very proactive, professional and detailed. She’s of big help to us. I’ll greatly recommend this agency to any prospective immigrant coming to the UK.
Dear Sanusi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI worked with Moginie James Pontcanna to sell the house in Pontcanna. The team was very professional, always on stand-by and very good in giving sound advice in what was sometimes a difficult trajectory towards the completion of the sale. I especially appreciated the ability of Neil to show the different options, be a calm anchor point and keep me focused on the important issues. All in all a very good experience and a big thank you to the team.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleI had move in to new property for nearly two months. I am happy about all the service they provided before I move in to the new property, and I would say it defiantly match with the current 4.7 Google review scores. BUT, after I move in the property, I was switched to property manager to deal with any maintain issues, and they do not respond email at all!!! I am very disappointed with the property manager. I email them the Inventory document to report some minor issues, they did not response. I told them they gave me the wrong key for my mailbox, not responses either. Then I have to called them, they ask me to report via their system, which claim that everything will be addressed within maximum one month. And still, hear nothing from them. I call them again to discuss about the key issues, they said they will contact the landlord to sort it out. But after 11dyas so far still not responded anything. And that is based on the fact that I talk to them about the key issues for nearly one month and half! I have move in to new property for nearly two months, and I can't open my mailbox properly. I believe It is not an urgent issues, but it made me super mad as they DID NOT respond any emails!!! So I can only score 3 stars as the service quality drop before and after. It's been almost two months since I moved into my new house. I was happy with all the service they provided before I moved into my new property and I would say it matched the current Google Review Score of 4.7. However, after I moved into the property I was told that I needed to contact the property manager to deal with any maintenance issues, I was very disappointed with the property manager as they did not respond to emails at all! ! ! I emailed them the manifest file to report some minor issues and they had no response. I told them they gave me the wrong key to my mailbox and no reply. I then had to call them and on the phone they asked me to report the issue through their system and the system website mentioned that everything would be resolved within a month at most. However, from beginning to end, I didn't get any reply from them. I called them again to discuss the key issue and they said they would contact the landlord to sort it out. But it’s been another 11 days and still no response. And it’s been nearly a month and a half since I first asked this question! ! It’s been almost two months since I moved into my new house, and my mailbox can’t be opened. I'm sure this isn't an urgent issue, but I'm extremely disappointed that they haven't responded to any emails! Comparing the service gap before and after, taking all things into consideration, I think I can only give a 3-point rating! And I feel like there's a good chance they won't be able to fix my mailbox key issue after I've been here for a year!
Dear Leo We believe Natalie has now been in contact with you regarding this matter. Please let us know if we can be of further assistance. Kind regards Customer Care Team
5/5
GoogleWe have been really happy with our selling experience with Moginie James. From the initial appointment where a realistic asking price was proposed through to agreeing an offer, the service has been excellent. In particular, Clare Woodruff has provided excellent service and after every viewing, we were updated, without fail, with feedback. We also carried out a viewing with Claire at a property we were interested in purchasing and she was so knowledgeable about the property, it made the viewing so much easier. Her expertise was significantly greater than other Estate Agents in Cardiff we have undertaken viewings with. I would have no hesitation in recommending Claire and Moginie James and would definitely instruct them again in the future. Thank you!
5/5
Googlehad a great experience viewing the property today with Safiyah she was really helpful
Dear Junayed Al Aditto We greatly appreciate your 5-star review and the time you took to share your … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents's Pontcanna office has 479 reviews across three platforms: 319 on Google, 37 on Facebook (across the whole business), 123 on View Agents.
Moginie James Estate Agents Pontcanna is rated 4.7 out of 5 across all 479 reviews, and 4.7 out of 5 on Google from 319 reviews.
32 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Jack wrote: "I have yet to rent my property from Moginie James however the help that I have been receiving along the way during the referencing procedure has been fantastic ..."
Moginie James Estate Agents Pontcanna, 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL.
