Trusted Agent profile · Pontcanna · Cardiff
Verified
★★★★★
497 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 497 reviews on three platforms, including 337 Google reviews rated 4.7.
337
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 28 from sellers
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ...Read all 44 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with this agency! Zac in particular was incredibly helpful throughout the process of finding a property to rent!
Dear Ellie Stitfall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful estate agents, actively kept in touch about upcoming properties. Didn't find property with them in the end, but helpful and friendly during our search.
Dear Kathryn Basford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWas shown around a lovely property by Zac, he was very friendly and approachable and was prepared with answers to all of my questions.
Dear Benjamin Rouse Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleWe're thankful for Zac's prompt response within the Moginie James team, facilitating a viewing of the housing property and providing clear explanations about the proceedings.
Dear Malith Lowe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat customer experience and in particular from Chantelle. Not sure yet if we will be letting from this company, but either way I highly recommend them. Has been easy to get in touch and they have explained all the processes very clearly and transparently.
Dear Gwenno We are very happy we could provide you with a positive experience. Thank you for taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James sold my mother in laws house for us after she suddenly passed away and made what was a very traumatic time for my husband and kids much easier. The whole team was understanding and gentle and this made all the difference for us. We would recommend this company to anyone looking to sell based on our experience.
Hi Jenny, yours was one of those situations we don't forget easily, i know each and every one of our team members took fighting for you to heart - yourself and your husband deserved the most seamless of journeys after all that you had been through and we were so pleased to be able to deliver this to you. You have made a lifelong friend in us, and vice-a-versa, we will always be here to support you in any way we possibly can. P.S - we will always have the ingredients for your steaming hot cup of ginger and honey if you ever want to drop by on your way back from the school run. All our best, the Moginie James team.
5/5
The Trusted AgentLeah Edmunds and Team
I am extremely happy with the service that the whole team and especially Leah Edmunds provide. I let 6 properties currently and find them to professional and helpful. Their knowledge of the law on tenants issues etc has been most beneficial and would strongly recommend them.
5/5
The Trusted AgentRhys has been very cooprative through out the whole process . He was very quick in responding to my calls and emails & kept me updated & re assured me that he is trying different alternatives to get the oven and the intercom fixed .
5/5
GoogleHighly efficient and professional service from beginning to end. Quick responses and friendly staff. They made the whole experience a stress free one and we’re very grateful, would highly recommend. A very special touch was to be given a gift box on our completion day. Diolch yn fawrPositiveResponsiveness, Quality, Professionalism, Value
Dear Dyfed Cynan! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleIt has been almost 1 and half month after I checked out, till now haven't got my security deposit back, while living in the property they were quite good in responding, now the real face of them is coming out, #moginiejames #rentaldeposit #tds
Dear Dhrubajyoti We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe would like to thank all of the Moginie James team for there their help and professionalism in finding our new tenants. They made the whole process very easy.
Dear Tracey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentExcellent, punctual, and extremely friendly throughout
From first viewing to completion, staff in the Pontcanna office were exceptionally helpful and efficient. Liz and Claire went out of their way to help -- and were also friendly and good humoured at all points. I could not have wished for better service.
5/5
The Trusted AgentExcellent
Adrian was the estate agent who helped me choose the property to rent. He was very easy to talk to and very open and honest. He had a lot of patients especially when it came to me running after my 1 year old.
5/5
The Trusted AgentTenancy maintained service
Nathan and team have been extremely responsive whenever there were issues to be dealt with which made my stay much easier than it might have been.. They have been pleasant at all times and I would have no hesitation in recommending them.
5/5
The Trusted AgentSale of Flat
We found the service from Moginie James was excellent. They gave us good advice on price and presentation, kept us well informed about progress and the staff, including Claire Woodruff were pleasant, courteous and efficient. We would happily use them again.
5/5
The Trusted AgentLetting
Holly at the Pontcanna branch was extremely friendly, professional and flexible in helping us to complete a swift move in on a date that suited us. Communication was excellent. Far outdid our experiences with other local letting agents. Many thanks again.
5/5
GoogleThe service of letting my house out through Moginie James was excellent! They were professional from start to finish and so pleasant and considerate with it. Top marks indeed. Diolch yn fawr iawn.
Dear Dafydd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentGood prompt customer service, being kept up to date
In touch very quickly after current tenant made property vacant, for update on our wishes for remedial work to property. Again, very quick re the bond and if anything was to be held. Response same day. Lovely, friendly chap Thanks Nathan
5/5
GoogleContacted the wonderful estate agents at Moginie James and moved into the property within a fortnight. It was a smooth and easy process, and the professional employees were super quick in their responses and getting things organised. The best renting experience we’ve had to date!PositiveResponsiveness, Professionalism
Hi Danielle Fairweather, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
FacebookIncredible service. Went over and above anything I expected of them. I had difficulties in the process, but the team at Moginie James took care of everything. They put me at ease during a stressful time and ensured communication was open at all times. I genuinely could not have asked for any more.
Thank you for your comments Ross, we’re glad to have helped you through the process and we hope you enjoy your beautiful new home ??
5/5
GoogleOutstanding service as a buyer looking for properties in the area. Every sales agent was committed to helping us and their knowledge of properties and the area for each house they showed us was extremely helpful. I believe they are THE estate agents to go to for both Buyers and sellers.
Thank you for making our Monday morning so happy, Hayley! Your review has genuinely touched our team and we are over the moon to see your comments. You've been an absolute pleasure. Thank you, The Moginie James Team.
5/5
GoogleBrilliant service from all at Moginie James. From initial inspection to sold in under a week was very impressive. Slick, professional service from Chris, Liz, Claire and all of the team. Very happy customer.
5/5
GoogleI would highly recommend. The team at MG were fantastic. Issues address quickly, great communication, supportive and helpful. I couldn't have asked for more.
Dear Verity Eaton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAwful company. When it came to the deposit they tried deducting for things that we had notified them of being when we moved into the property. So not only did they never bother to fix these issues they had the audacity to attempt to charge us for it. Oliver Bird who we were dealing with has also come across as condescending and arrogant during the process. When I asked him what their complaint procedure was he was telling me that landlords are entitled to make deductions if the property was no returned in the state given to ourselves in (despite these things being broken when we moved in) and our complaint was to do with the fact they were charging us for things we had reported as broken at the start. Good luck if you have the misfortune of having to deal with the rental side of Moginie James and make sure you take pictures of absolutely everything but if you have the opportunity to go elsewhere, run a mile.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Sue wrote: "We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
