Trusted Agent profile · Pontcanna · Cardiff
Verified
★★★★★
497 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 497 reviews on three platforms, including 337 Google reviews rated 4.7.
337
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on The Trusted Agent
This office
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
Want every enquiry from this page to come to you only? Upgrade to View Agents
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 28 from sellers
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ...Read all 44 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
5/5
GoogleReally appreciate all the help and support we received from Chantelle Baldwin during our move. It’s alway a stressful experience but we felt reassured that we were in good hands throughout the process!
Dear Morgan Crumbie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
FacebookMoginie James were brilliant in helping us buy our first home. There was no nonsense, the property was valued fairly and Michelle who looked after our case was brilliant, keeping us informed every step of the way. Buying a home is stressful, but the service we had as buyers instilled trust for us. Thanks!
5/5
The Trusted AgentExtremely please with the service from valuation to completion
The service provided was superb . I have no complaints what so over, from Chris valuing my property, to Liz negotiating and Jayne with sales progression a great team and would have no hesitation to recommend Moginie James Pontcanna office should the opportunity rise again in the future. Kevin & Joan from College Road.
5/5
GoogleExcellent service. Great communication and very helpful on all matters. Wouldn’t hesitate to recommend if you are looking for an agent to manage your let.
Dear Mark Kneen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentGenuine and atypically 'estate agent'!
Everyone who I came into contact with in the process was knowledgeable friendly and professional but un sales like (which is exactly why I chose them!).Chris and Claire had a genuine enthusiasm for selling my flat, and Liz was always on hand to answer questions in the office. In combination a good experience.
5/5
GoogleMoginie James was great in helping sell my house. Would absolutely use them again
Dear Dan Kozlen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentVery helpful
Adrian at Moginie James has been extremely helpful in finding us a rental property. When the first viewing didn't prove suitable other properties were suggested. Viewings were arranged to suit my availability and once we found a suitable property the action on the tenancy was commenced immediately.. An excellent service so far.
5/5
GoogleRecently dealt with Moginie James Pontcanna branch in securing a rental property. The process couldn't have been easier thanks to the friendly and helpful staff there dealing with my application and especially to Jane who was instrumental in guiding me through the process which eventually led to me securing the property.
Dear Jonathan Stephens, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSeirian, Jane, and Rhys at the Moginie James Pontcanna offices have all been brilliantly helpful, responding quickly and communicating clearly; they always answer my emails and questions patiently, even when I send several a day, as I sometimes need to. I highly value and recommend the letting and estate agent company.
Dear Steven, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentGreat service and very helpful
Moginie James have been great in assisting me with my purchase. Any query I've had they've resolved as soon as possible. I am especially thankful to Claire in the Pontcanna branch and Jayne from the sales progression team who have both been more than helpful during my purchase. Would recommend to anyone.
5/5
The Trusted AgentOutstanding Service! Would highly recommend
Fantastic service from the team at the Pontcanna office on our sale and related purchase. Liz, Claire, Jayne and Chris did a fabulous job at getting us the best price on both properties and made the process as smooth and stress free as possible. Will definitely use next time! Thanks guys :-)
5/5
The Trusted AgentCan't fault them, always extremely helpful. Great bunch. From the moment
From the moment we first met the sales rep we immediately know we needn't look any further, an extremely professional approach. A special mention must go to the office team who have been looking after us Liz and Jayne, both have been brilliant. I would have no hesitation in recommending Moginie James.
5/5
GoogleHad a great interaction with Amy from Moginie James on 18/6/21. Despite initially not having been involved in our tenancy application, she covered for a colleague on leave- responding quickly to my initial email via phone call and sending over the documentation we needed to complete in order to secure an in demand rental property. Thanks!PositiveResponsiveness, Professionalism
Dear Edward David, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleThanks Moginie James for your help, have been looking for an apartment for a month now and when I found maginie James it took just a week to get an apartment, now am in my new home, Thanks Joan you where so helpful to me.. Thank you
5/5
The Trusted AgentRhys & Nicola Review
I have dealt with Rhys & Nicola during the last week while I am trying to secure an apartment for my self and they have proven their dedication and commitment to their clients in order to provide them with the best service that distinguish Moginie James among the other real estate agents.
4/5
FacebookA very well organised agency and had a smooth move. Dave Hale was every informative with the initial flat viewing.
Thank you for the great review Dean! I will be sure to pass on the feedback to Dave! #TeaMoginieJames.
5/5
GoogleThe service provided by Moginie James was excellent from start to finish. I appreciated the considered discussion about what price the house should go on the market for, and the friendliness and efficiency of everyone in the office. It was reassuring to know that the Sales Progression Team was chivvying everyone along. I would certainly recommend Moginie James if you're selling a property.
Hi Charlotte, thank you sincerely for taking the time to review our team and for choosing us to represent you. We always work tirelessly to ensure that sellers who put themselves in our safe hands experience nothing but the best customer service and results. We are so grateful for clients such as you. The Moginie James team.
5/5
GoogleThe service provided by Moginie James was excellent from start to finish. I appreciated the considered discussion about what price the house should go on the market for, and the friendliness and efficiency of everyone in the office. It was reassuring to know that the Sales Progression Team was chivvying everyone along. I would certainly recommend Moginie James if you're selling a property.
Hi Charlotte, thank you sincerely for taking the time to review our team and for choosing us to represent you. We always work tirelessly to ensure that sellers who put themselves in our safe hands experience nothing but the best customer service and results. We are so grateful for clients such as you. The Moginie James team.
5/5
FacebookThank you so much to Gareth and the team at Moginie James. They have done a great job selling my Cardiff City centre apartment. The service was very professional and friendly. They constantly keep you up to date with any progress and feedback and would not hesitate to use them again.
5/5
GoogleWe had a fantastic experience with Moginie James for our recent house purchase. From our first viewing to collecting the keys, nothing was too much trouble. Would highly recommend. Thank you to the Pontcanna office team!
Dear Vanessa Vaughan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
The Trusted AgentGood service with very helpful staff
Overall we received a very good standard of service from Morginie James over the past 8 years and they actively practice Continuous Improvement. Particularly helpful have been the maintainence department, Nathan Dodds and the team who have made the whole process of rental and ultimately selling a property easier.
4/5
GoogleVery friendly staff. A bit of a communication problem at the start (wasn’t responded to when I first put an offer in), but once Cat took over the communication side of things everything ran smoothly their end. Happy with the process so far and they’ve put me at ease with everything since I’m a first time buyer :)
Hi Carys Williams, Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleBy far the best estate agent we have ever dealt with from first contact to the final days they have been professional, competent and helpful. Thank you team.
Dear Adrian Hicks Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI found dealing with Moginie James very easy with the staff being very friendly and efficient at their jobs. I will definitely use them again
Dear Gareth Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Sue wrote: "We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
