Trusted Agent profile · Pontcanna · Cardiff
Verified
★★★★★
497 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 497 reviews on three platforms, including 337 Google reviews rated 4.7.
337
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on The Trusted Agent
This office
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
Want every enquiry from this page to come to you only? Upgrade to View Agents
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 28 from sellers
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ...Read all 44 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
5/5
GoogleA first class service from a very professional team. Head and shoulders above any other estate agents I dealt with in Cardiff in my search for a property to rent. Helpful and informative from the very beginning and I would specifically like to say a personal thank you to Joanne (Property Manager) and Jamie (Lettings Negotiator) for their help and advice.
5/5
GoogleThis estate agents is one of the best, the Branch Manager Neil is very helpful and always very reliable. i would recommend!PositiveResponsiveness, Professionalism
Thanks Eamonn and so glad we were able to help you and Ruby find your first home.
5/5
The Trusted AgentExcellent service, we would definitely recommend
The team at Morginie James, Pontcanna helped to make what could have been a very stressful situation go smoothly from start to finish. From our initial meeting with Chris we felt totally at ease. We had regular contact with Liz, who also provided a friendly, yet professional service. We used Morginie James financial advisor, Rob, who was excellent. We would definitely recommend using this estate agents.
4/5
The Trusted AgentSale of Property
A big thank you to Claire and Jayne who ensured that I received feedback on all viewings and once a purchase had been agreed kept me abreast with the progress at each turn. Always professional and helpful . Thank you for assisting with selling our property extremely hassle free. Would highly recommend Morginie to anyone who wants a friendly helpful service when selling their home
5/5
GoogleI have been dealing with Amy for a few weeks and although I have not found a property through Moginie James I have received nothing but exceptional service from Amy. She has gone above and beyond for me including replying to queries outside of office hours. She is an asset to the company and I will be recommending to friends and family. If I could give 6 stars I would 😊
Dear Carol K! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI can’t recommend Chantelle at Pontcanna highly enough. Professional and extremely helpful throughout.
Dear Tania Pendry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat Service, Fast Response, and very helpful. Thanks a lot to Seirian and the team.PositiveResponsiveness, Professionalism
Dear Man, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
FacebookAbsolutely horrendous... The worst estate agents by far. I came across only one person willing to help me with my very difficult, stressful, upsetting, nightmare of a situaton with these people. And that person was part of the maintenence team.... They will rob you blind, be completely ignorant and not have one single care in the world for you. I have no idea how they sleep at night, honestly. The worst thing anyone can do is choose these agents. My experience with them is my biggest ever regret. Hidden fees everywhere (and that's only one out of a million problems) I hope my review is seen by someone considering moginie james (DO NOT DO IT)
Hi Kayleigh - Ceri, the manager of Cyncoed lettings has called both Saturday and today quite a few times to discuss this with you. Can you please return her call at your earliest convenience on 02920761999 to resolve the issue. Martine Harris our Head of Business Generation has emailed you today also to arrange an appointment to come in to discuss. Thanks
5/5
GoogleI was hesitant to approach another letting agent after having weeks of terrible interactions with ones around Cardiff when trying to rent a flat with my partner. However, Amy Thomas from Moginie James was amazing, prompt with responses (unlike others where it was like drawing blood from a stone to get a reply) and very on top of things. Would not hesitate to recommend for finding a rental property.PositiveResponsiveness, Professionalism
Hi Christie M, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
FacebookAbsolutely appalling service. Waited a month for any news on the release of our bond, despite contacting them numerous times about this. Left the house absolutely spotless and in much better condition than when we moved in and they charged us £140, which they were not willing to discuss and essentially informed us that if we did not except the charges then we would not get the bond back at all. On leaving the property, despite us cancelling the direct debit in good time, they took an extra months rent early. We are still waiting for this overpayment of rent to be refunded to us and it has been nearly 2 months now. Multiple emails, phone calls and office visits and no refund, apology or explanation as to why we have not been refunded. Will never use them again and would certainly never recommend them to anyone.
Morning Rachel. I'm sorry you feel you have received bad service. I have looked into the over payment of rent and this wasn't paid out along with the bond but it has now been paid back to you. It is a standing order not a direct debit that is set up fo…See more
4/5
GoogleJoanne was extremely helpful the whole way through. No question was too much bother. Would suggest Mognie James to friends who are looking to move.
Hi Corey Bullock, Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI used Moginie James to buy my first house and despite it being a very stressful and long period, they were definitely the nicest and most helpful party involved! Always happy to help and did whatever they could to push it over the line quicker for me. A special thanks to Claire and Liz and everyone else involved in the sale!
5/5
GoogleI used Moginie James to buy my first house and despite it being a very stressful and long period, they were definitely the nicest and most helpful party involved! Always happy to help and did whatever they could to push it over the line quicker for me. A special thanks to Claire and Liz and everyone else involved in the sale!
5/5
The Trusted AgentGreat service!
Very professional service from the team. Apartment sold quickly and near asking price but very impressed with the communications throughout. In particular, Liz who coordinated from the office, Claire who always gave prompt feedback after viewings and Jayne who was on the ball to progress the sale to completion. Exceeded expectations and far better than other agents I've dealt with. Many thanks!
5/5
The Trusted AgentExcellent Experience of Sale
Just completed on the sale of my property today, thanks to the help of the great team at Moginie James. Claire, Chris and Liz in the Pontcanna office were professional, honest and enthusiastic throughout the process always keeping me informed, and Jayne in the Progression Team ensured the sale went smoothly and completion went without a hitch. Highly recommended professional service.
5/5
GoogleSo professional and efficient. Cat was particularly great and made what can be a stressful occasion feel much easier! Many Thanks
Hello Jess. Thank you for your review! We love to receive positive comments after customers have had great experiences with us and especially to Cat and her professional and efficient service. Many thanks Customer Relations Team
5/5
GoogleI had the pleasure of buying a house through Moginie James and can't recommend them highly enough for their efficiency, total professionalism and personal touch.
Dear Mary Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExtremely happy with the service, I couldn't recommend the agency enough. The staff are friendly, patient and helpful every step of the way. I was assisted by Olivia whose knowledgeable about her job, she was able to sort out any difficulties I faced through the approval stages whilst keeping me updated. Anyone looking to move to Cardiff I suggest giving Moginie James a call first :)PositiveValue
Dear, Tumi, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVery pleased with my expereince with Moginie James stellar job by Amy and Natalie, Thankyou so much!
Dear, Pandelis Katsianis, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMojinie James was looking after my property in 2017-2019 and based on that expirience I did not hestate to ask them to rent my property again in 2021. All staff members are very helpful, proffesional and friendly. I highly recommend their service!
Dear Anna Bulek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant estate agents. Professional and Friendly. Always kept us updated and gave feedback after viewings. Special thanks to Claire Woodruff who handled our sale perfectly.
Thank you for your review Jay! We are absolutely delighted you thought so highly of our service and we will be sure to pass your kind comments over to Claire. Regards, The Moginie James Team.
5/5
GoogleBeen in some sort of business with these guys for 5 years + now. Always been professional, on hand when needing something, knowledgeable and friendly. I've let, bought/sold and each department has been great. Special shout out to Claire, Liz and Cat for all your help over the years.PositiveResponsiveness, Quality, Professionalism, Value
5/5
The Trusted AgentA great team
I sold my late Mother’s house through Moginie James after looking at other agents in the area. At this difficult time the staff have been friendly, understanding, helpful and professional. I would especially like to mention Claire, Liz, Chris, Jill and Michelle whose combine skills have achieved a successful outcome. I would definitely recommend Moginie James.
5/5
GoogleBrilliant service through out. Chris was very professional and very helpful through out the process. Would recommend to any one.
Dear Mr Lynn, thank you for taking the time to review our service. Providing exceptional customer service and achieving exceptional results for our clients is at the forefront of everything we do, so we are ecstatic that you thought so highly of what our team were able to accomplish for you. Wishing you all the greatest success in the future, the Moginie James team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Sue wrote: "We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Pontcanna.
