Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentExcellent service
Since Moginie James set up their dedicated Maintenace Department at 108 Bute Street, I have been very impressed by the consciousness of the staff, especially their attention to detail and the urgency with which they respond to various maintenance issues. My impression is that they are all well trained by the Company and have the ability to resolve quickly any problems that arise in the day-to-day management of my properties. All the staff have a very good telephone manner which makes contact with them a pleasant experience.
Malcolm · 26 November 2015
★★★★★ 5/5
The Trusted Agentbuying house made easy!
I found the staff at Moginie James, right from first contact, to viewing, to offers, sales progression, completion, advice on Mortgage advisors, solicitors and through to exchange absolutely impecible! I felt understood, supported and even 'cared' for through out! I cannot recommend this team highly enough, AND the fact that one of them spoke the native language of the country I was moving home too I.e WELSH just made all the difference in feeling on the right side of things! DIOLCH!!! Xxxx
Nia · 3 November 2015
★★★★★ 5/5
Google5 star estate agents in Cardiff. The whole team at Pontcanna office was extremely helpful, approachable and guided me every step of the way. Thank you for all of your help and support in what can be such an emotional journey. Would definitely recommend!
Hannah · 1 September 2019
Agent replied
Thank you so much Hannah, we are absolutely over the moon to read your comments. You've been such a pleasure to work with and we can't wait to do it all again for you sometime in the future. Don't be a stranger, drop in anytime for a coffee, our door will always be open to you!
★★★★★ 5/5
Google5 star estate agents in Cardiff. The whole team at Pontcanna office was extremely helpful, approachable and guided me every step of the way. Thank you for all of your help and support in what can be such an emotional journey. Would definitely recommend!
Cat · 26 August 2019
Agent replied · 24 August 2024
Thank you so much Hannah, we are absolutely over the moon to read your comments. You've been such a pleasure to work with and we can't wait to do it all again for you sometime in the future. Don't be a stranger, drop in anytime for a coffee, our door will always be open to you!
★★★★★ 5/5
The Trusted AgentEasy to deal with.
These folk are well worth their 10%. They remove all the hassle I have had in the past.
Just dealt with Nathan who sorted out a niggling little problem for me.
WE · 7 April 2016
★★★★★ 5/5
The Trusted AgentAdrian was lovely to talk to. Very knowledgeable, he had all the answers I needed. Informed me of changes straight away and was very honest in doing so. Great team!
Phillippa · 16 February 2017
★★★★★ 5/5
The Trusted AgentExcellent service
Liz and Sarah were really helpful in the sale if my house. They worked hard to make sure the sale was kept on track and I really appreciated their expertise
Michael · 1 November 2016
★★★★★ 5/5
The Trusted AgentWelsh buying process
It has been a pleasure to go through the process in welsh. I feel it should be made more readily available across Cardiff. Everybody in the branch has been very helpful right from the beginning. They have answered any queries clearly and quickly and kept me informed of everything through phone calls and e-mail. Its been a very stress free process so far and i would recommend the branch to anybody looking to buy/rent a house in Cardiff.
Gareth · 13 March 2016
★★★★★ 5/5
GoogleThe Moginie James staff offer a very personal service. They're always responsive and honest / open. I would heartily recommend them, especially if you're new to the area.PositiveResponsiveness, Professionalism
Elsie · 20 June 2022
Agent replied · 19 June 2024
Dear, Elsie Allwright, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
The Trusted AgentMoginie James was absolutely helpful and made our movement easy.
When we moved to Cardiff, we were staying in the Hotel and we really needed to find a flat asap. We saw the advertisement of a very great flat on the webpage of the agency and the same day we visited the place. The stuff helped us to arrange everything very fast and easy. So within a week we got the apartment and we moved happily.
The agency was very honest about the neighbourhood and the apartment.
Zeinab · 6 January 2017
★★★★★ 5/5
GoogleI like working with M.J. Lettings Team. They are approachable and communicative, and from my perspective, provide regular briefings on various stages of Tenant Find. But importantly, assist with addressing issues should they arise.PositiveProfessionalism
Arwyn · 25 August 2021
Agent replied
Dear Arwyn Davies,
Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
The Trusted AgentAfter-sales support was vital...
Having bought my property in Pontcanna back in July 2015, through Moginie James, their in and after-sales support was invaluable. Having a dedicated point of contact/ representative to liaise between solicitors during the conveyancing process, was also essential. Multiple access to the house being purchased, during the sales process, was also forthcoming, and arranged with ease. They also provide a welsh language service/ point of contact, which was a breath of fresh air really, especially for Pontcanna.
RJ · 10 November 2015
★★★★★ 5/5
The Trusted AgentWill go the extra mile
Would really reccomend Adrian as an agent. Showed me round the property with no rush to get me out and was able to answer all my questions without any hesitation.
Adrian also did me a massive favour by getting me moved into the property a month earlier than origionally expected! This saved me the time, stress and money of booking any temporary accommodation.
Easy to talk to, polite and will go that extra mile to help.
James · 2 July 2017
★★★★★ 5/5
FacebookThe staff at Moginie James have been nothing but helpful, happy and professional from the very start. I dealt with the pontcanna office who helped me find my dream flat. Rhys in maintenance has dealt swiftly and thoroughly with any issues I've had at the flat and has been exceptionally friendly and understanding and kept in contact constantly. I'm so impressed with the service! After years of renting I would choose this agency over any other!
Emma-Jayne · 24 August 2016
★★★★★ 5/5
The Trusted AgentPrint, efficient and professional
nathan Dodd oversaw the repair of the roof. Nathan was very professional and always went out of his way to offer advice and keep us updated. Thanks Nathan!
Clarissa · 12 May 2016
★★★★★ 1/5
FacebookVery disapointed to be informed that as my current property is not yet for sale, viewing is denied for the two properties i wish to view, due to the vendors instructions. Please don't waste my time by make this clear on your advertisments.
Pete · 28 January 2016
Agent replied
Hi Pete, I'm so sorry to hear we weren't able to offer you viewings of the two properties that you had requested - we appreciate a property must be 'seen' to be 'sold', so we understand your disappointment. In respect to the two properties you wished t…See more
★★★★★ 5/5
The Trusted AgentHolly
Holly from the poncanna branch was very professional and a credit to the company. Very helpful and always had a smile on her face. Thank you.
John · 24 January 2017
★★★★★ 5/5
The Trusted AgentExcellent service by Sarah Jones. and helped me achieve the property I wanted
MG have been efficient and reliable. Rhys was great showing me around the property and Sarah has been really supportive.... will use you again and recommend.
Claire · 13 November 2015
★★★★★ 5/5
FacebookJust obtained a flat for our son through Moginie James. Many thanks especially to Cian (probably spelt wrong) whose help, service and knowledge belied the fact that he is only a trainee. A young man with a great future!
John · 28 November 2018
Agent replied
Hello Mr O Hagan, thank you from the bottom of our heart for the review, we will feed this back to Kian in the Roath branch and his branch manager. He is a talented young man and it's so great to know that we were able to help you.
★★★★★ 5/5
GoogleHad a really good experience with Moginie James. The whole process was exceptionally streamlined and to a very high standard. On moving in the property was clean and in good condition and the customer service was excellent.
Josh · 17 October 2019
Agent replied
Thank you Josh, we're so pleased you thought so highly of the service. We hope you'll be very happy in your home, you know where to find us if you need anything at all! Best, The MJ Team.
★★★★★ 5/5
The Trusted AgentTop service and friendliness
Bought a property. Claire showed us around, Liz was the interface with the owner, and Michelle progressed it.
Very professional. Would highly recommmend.
Tony · 21 September 2018
★★★★★ 5/5
The Trusted AgentExcellent service - lettings
Becky, Rhys and Sarah have been excellent and a great help throughout the process of letting out my property. I would highly recommend their services.
Gareth · 24 January 2016
★★★★★ 5/5
GoogleGood service all round
Pascal · 20 February 2024
Agent replied · 19 June 2024
Dear Pascal Adejobi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
The Trusted AgentQuality property management!
What can I say? Bethan Hughes. I cannot thank you enough for the quality, urgency and care you put into every request I make, in order to give you optimum performance in the management services you provide me and my tenants. As a landlord committed to ensuring their tenants get a quality home, you help me achieve this. I cannot ask for more. Thanks ever so. Keep up the fantastic work! Sanjay.
Sanjay · 13 December 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
