5/5
View AgentsMaintenance work
Nathan Dodd has been great from his timely communication to actual solving the problem. A credit to your business. Thankyou and well done
Trusted Agent profile · Pontcanna · Cardiff
Verified
Moginie James Estate Agents Pontcanna reviews
★★★★★
497 reviews across 3 platforms
12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Pontcanna, Cardiff, at 12 Sneyd Street, is rated 4.7 out of 5 across 497 reviews on three platforms, including 337 Google reviews rated 4.7.
337
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
123
Reviews on View Agents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers28 reviews
Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ...Read all 28 from sellers
Buyers14 reviews
Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ...Read all 14 from buyers
Landlords24 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 24 from landlords
Tenants44 reviews
We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ...Read all 44 from tenants
About Moginie James Estate Agents Pontcanna
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Reviews
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
View Agents5/5
View AgentsAdrian was very friendly and helpful when I went to my viewing. Very professional and would recommend both Adrian and Moginie James.
5/5
GoogleFriendly and open door kind of policy. They did all they could to make the purchase of our house went smoothly
Agent replied · 30 July 2023
Dear Brendan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSupported by Jane to find and rent a property in Canton. Could not recommend enough - so friendly and helpful!
Agent replied · 30 July 2023
Dear Jade, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpoke with Chantelle at the Pontcanna Branch about a lettings enquiry. Lovely lady very professional and efficient.
Agent replied · 30 July 2023
Dear Sarah Ellis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsFriendly, genuine and helpful!
My wife and I have rented a flat through Moginie James for the last year and a half that we have loved living in. We have been very impressed with their excellent service and Adrian in particular has been brilliant with the whole moving out process. He has been very helpful, kept us updated and answered any questions we had. I would highly recommend them to anyone!
5/5
GoogleGreat estate agents! Everyone is really friendly and helpful which really made the moving experience less stressful.
Agent replied · 30 July 2023
Dear, Matt Williams, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
View AgentsGreat experience after relocation
Adrian was extremely helpful and knowledgeable with regards to the moving process and helping get the offer agreed:
5/5
GoogleAlways helpful very good experience would recommend them thanks
Agent replied · 30 July 2023
Dear Sandra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally good service. From Jane specificay. Only person I had a positive experience withof this company
Agent replied · 30 July 2023
Dear Jacob Mussa, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery professional , helpful staff.
Agent replied · 29 October 2023
Dear Mickey B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsVery helpful
Checkout was sorted within a matter of minutes. Bethan was really helpful and prompt in her advice.
1/5
GoogleTerrible experience with these agents
Agent replied · 30 July 2023
Dear Mohamed Metwally, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you, you were so kind to me, I really liked your efforts to find the right home for me 🌸🌸 …
Agent replied · 30 July 2023
Hi Sama, thank you for your kind words and this wonderful review! We are glad to have been of assistance to you. Kind regards Customer Care Team
5/5
GoogleThey were great! Really looked after us in our house sale and did everything our way, checking in at every stage. Would definitely go with them again, thanks all
Agent replied
Hi Stevie-Ann, Thank you so much for your kind words. We are passionate about catering to our clients requirements and we always seek to create a bespoke service as no two people (or homes!) are the same, and nor should they be treated as such. We would be absolutely delighted to work with you again in the future and we look forward to the opportunity. Wishing you all the very best, your friends at Moginie James.
5/5
GoogleThe team at Moginie James were great with our property search. They were very responsive, helpful and it was a lovely experience viewing properties with them!
Agent replied
Hi Joanna Green, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
4/5
GoogleThe staff are helpful and prompt at responding to queries and the overall service during my tenancy was very professional indeed.PositiveQuality, Professionalism
Agent replied · 19 June 2024
Dear Phill Wallace, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleReally helpful and accomodating! Jamie and Joanne were lovely, many thanks!
5/5
View Agentsissues with pigeons and meter reads.
I would like to say that beth has been fab by helping me with my issue ourside of my property and this has since been rectified she made a few calls and Bam!!! Its all.sorted. Also re the meter reading i have been struggling to get from caretaker again beth spoke to a colleague and this was sorted. She really is.fab. Thank you.
5/5
View AgentsCourteous, careful, thorough , and diligent service throughout..
Staff athe Pontcanna office were always helpful, responsive and very well informed. I felt they knew their market well and provided me with a brilliant sales service at all times. I trusted their judgement and we concluded the sale of my property well within the timeframe I needed. Wonderful cafe nearby as well - a real plus! Thank you. Penny Wainwright December 2015
5/5
View AgentsFriendly, knowledgeable and honest.
Adrian showed us the flat we were interested in. He was really friendly and honest about the whole process and provided us with loads of information. He was more than happy to answer all of our questions and most importantly he didn't seem to be in a hurry and finish the viewing quickly like many agents do. Really professional, thank you.
5/5
Googlereally helpful even if you usually use a different branch, always happy to help tenants if they can
Agent replied · 30 July 2023
Hi Fay, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe had an offer for our flat less than a week after putting it on the market so very happy.
Agent replied
Hi Gwion Parri! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleExcellent bilingual service from the company, the staff are extremely pleasant and effective. They were very good at keeping in touch regarding the sale of one property and the purchase of another. It was all made extremely hassle-free and painless. I would recommend them to anyone. Very good bilingual service by pleasant and helpful staff.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Moginie James Estate Agents Pontcanna
What do sellers say about Moginie James Estate Agents Pontcanna?
28 reviews from sellers, rated 4.9 out of 5 on average. For example, Thomas wrote: "Excellent sales particulars and great feedback on all viewings. Special mention to Chris the Pontcanna Manager, straight talking, no frills, just results. Also ..."
What do buyers say about Moginie James Estate Agents Pontcanna?
14 reviews from buyers, rated 4.9 out of 5 on average. For example, Charlotte wrote: "Chris, Liz and the team at the Pontcanna office are consummate professionals who made the house buying process easy and fun! As our go-to person in the office ..."
What do landlords say about Moginie James Estate Agents Pontcanna?
24 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents Pontcanna?
44 reviews from tenants, rated 4.9 out of 5 on average. For example, Sue wrote: "We recently sold our house, and the sale fell through on the day of exchange. We had already put down a deposit for a rental property with another agent, and ..."
