4/5
GoogleI've been renting for a while from Northwood, all the staff are really friendly and considerate. Mark was very quick to send me a nice reference when I requested one and all the other staff have been great during communications over the …
Trusted Agent profile · Liverpool, Merseyside
Verified
Northwood Liverpool reviews
★★★★★
679 reviews across 4 platforms
15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ
Part of Northwood, see every office.
Northwood's office in Liverpool, Merseyside, at 15-17 West Derby Village, is rated 4.6 out of 5 across 679 reviews on four platforms, including 366 Google reviews rated 4.3.
366
Reviews on Google
This office
134
Reviews on View Agents
This office
158
Reviews on Direct reviews
This office
21
Reviews on allAgents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers14 reviews
Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ...Read all 14 from sellers
Buyers23 reviews
Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ...Read all 23 from buyers
Landlords19 reviews
I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ...Read all 19 from landlords
Tenants29 reviews
I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ...Read all 29 from tenants
About Northwood Liverpool
Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google1/5
GoogleAfter not having any luck finding us a tenant and showing a tenant around that claimed housing benefit after we said no housing benefits,we said we were going to a different estate agents and they were collecting the key, wouldn't hand over the key and then said they didn't have the key because a member of staff forgot to take it out their file and return it to office. Have to drive an hour just to collect the key ourselves. Response to the owner's reply ● You did show a potential tenant round that didn't meet landlords criteria, I know this because I'm the landlord. ● The agent was on her day off and offered to collect the keys to save us the hour drive each way. We explained this on the phone and we had told you the name of the agent who was collecting. If you were unsure you should of contacted us. As for your comment about what she was wearing.... It doesn't matter what she had on, it was her day off and she was dressed for the weather wearing a summer dress and sandals not a crop top. If I'd have turned up in a crop top would you have refused to give me the keys to my property?? Also your staff didn't even ask me to show ID as proof of who I was so why does it matter if my agent didn't have ID??
Agent replied
Unfair review, we acted totally professionally at all times. We never showed prospect tenants around the property that did not meet the landlords criteria. We didn't hand the key to the other agent because they had no ID with them when they visited the office and dressed in attire suitable for the beach (crop top and sandals) we were not convinced they were genuine. The keys were securely logged and locked in the office when the other agent attempted to collect them. We never compromise our landlords (prospect landlords) by giving keys out without appropriate ID.
5/5
GoogleWe are currently in the process of finding our new home and we can honestly say Northwood have been the best Estate Agent we have dealt with, they’re fantastic, especially Joanne. Joanne has been a pleasure to deal with, we couldn’t ask for a more accommodating and proactive person.
3.9/5
View AgentsInspection 19/10/21
I have to say I've not always been too pleased or impressed with the people we've dealt with from Northwood in the 3 years 4 months that we've lived in this property, however, our inspection today was professional and efficient but thorough. Christine was super friendly and chatty. She is a credit to Northwood.
5/5
GoogleI have recently been in contact with a few other agents but have had the best experience dealing with Northwood. Thank to Ellie for all your help and kindness!
Agent replied
Lucy, Thanks for your review. I'm delighted you received a great experience and that Ellie was able to help you.
5/5
Direct reviewsJoanne and Ruth were outstanding in helping us sort out problems purchasing the house. The went well beyond the level expected and supported us through the process. They clearly indicate the Northwood are the best company to deal with when trying to sell or buy a house. Thank you so much, Richard Roberts
5/5
Direct reviewsEvie was fantastic and kept me informed throughout the whole process
1/5
GoogleHighly unprofessional individuals, changed the appointment at the last minute and then lied that they told me in the morning. When ici them over the phone, they harassed and bullied me and also used racial slurs on the basis of my surname. They made me travel in 20 weeks pregnancy all the way from another town 125 miles away and were not the least bit accommodating. Please avoid these people, they treat you like garbage
Agent replied
I have carried out an investigation of this matter and can confirm the you agreed to change the appointment time from 14:00 to 14:15. This was agreed early in the morning at around 10:00, so not at the last minute and no lying involved. You failed to keep your appointment even though our viewing clerk waited until 14:30. So, you were at least 15 minutes late and our viewing clerk had another appointment immediately afterwards to attend, so could not wait any longer. Had you not agreed to change the appointment time you would have been over 30 minutes late. You then contacted our office and was rude and insulting to the member of staff that dealt with your call. For you to accuse this staff member of bullying, harassment and racism in order to try and legitimise your compliant is ignorant and totally unacceptable. I do not normally use such frank language when responding to reviews or dealing with complaints but given that you are being deliberately misleading, provocative and prejudice I feel that I have no choice. This review is totally unwarranted and does not reflect the events that actually took place.
5/5
View AgentsWell done
Ruth is always helpful, and has a professional approach. Ruth is extremely knowledgeable, organised, she is very reliable, and is always nice when you speak to her.
Agent replied · 24 August 2020
Gretta, Thanks for submitting a review for Ruth, it's much appreciated.
5/5
View AgentsProfessional and responsive
We have found Northwood to be very helpful, and they are responsive when we have an issue. When our heating broke in November, they arranged for it to be repaired within a couple of hours. Fran has inspected the property on a couple of occasions, and was helpful with questions each time. Much better experience with this company than we have had with others.
5/5
GoogleFantastic estate agents. Would like to thank Dean for his friendly/helpful approach when trying to find me a rental property. Excellent customer service.PositiveProfessionalism
Agent replied · 21 June 2024
Emma, Thank you for your kind review, it's much appreciated.
5/5
View AgentsExcellent Service and Knowledge
I met with Nathaniel of Northwood homes Liverpool. He showed me a place on Princes Dock. He was very friendly on time and he answered every question I had. He made me feel at ease considering I am a first time renter. I would love to do business with his company based on today's meeting.
5/5
GoogleFantastic service from Jo at Northwood. She helped us find and secure our dream home and we are delighted. Nothing seemed like too much trouble and she kept us up to date at all times during the process. Thanks so much, highly recommend using Northwood.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Direct reviewsFantastic service . Have used Joanne & Northwood previously & had no hesitation in appointing them again to sell my house. Joanne takes into account your views & responds accordingly. Always on the end of the phone & goes above & beyond expectations. 5 star service at a reasonable cost.
5/5
Direct reviewsI???ve had a great experience buying a property with Joanne Smith at Northwood. Communication has been excellent. The team are friendly yet professional. Fran Burke who showed me the property was so helpful. I???m a property sourcing agent so looking forward to buying more properties with them in the future.
5/5
GoogleMet with Joanne Smith, very approachable, knowledgeable about the property and surrounding area, very friendly. Would highly recommend Northwood and Joanne in particular for anyone buying.
5/5
GoogleWould like to share my positive experience with northwood and in particular Dean Kilpatrick. He was very helpful in arranging a viewing for me recently after deciding between different area's dean was a great help in helping me pursue the right property for me. Thanks again dean for all your help you have been a life saver.
5/5
GoogleAs a property sourcing agent, I’ve found buying a property has been a great experience with Northwood. Particularly dealing with Joanne Smith and Fran Burke; their communication is excellent, they are friendly and professional. I’m looking forward to buying more houses with them in the future.
5/5
Direct reviewsWe are currently in the process of finding our new home and we can honestly say Northwood have been the best Estate Agent we have dealt with, they???re fantastic, especially Joanne. Joanne has been a pleasure to deal with, we couldn???t ask for a more accommodating and proactive person.
5/5
GoogleKaty is the only person to help us. I cant rebt but she hS helped so much. Noone else helped usPositiveProfessionalism
Agent replied · 21 June 2024
Yaser, Thanks for the review, it's greatly appreciated.
5/5
Direct reviewsJoanne Smith got my house details ready for sale very quick, from visiting her in the office to receiving a call two weeks later from Joanne saying I'd had an offer on my house. I'm very pleased with the service Joanne has provided
5/5
Direct reviewsHighly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can???t thank.her enough
5/5
GoogleI had a query about some damp in my property. Christine replied to my query very quickly and got a contractor scheduled to have a look at the problem for me - really happy with the service I received!
5/5
allAgentsAmazing
Highly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can’t thank.her enough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood Liverpool
How many reviews does Northwood Liverpool have?
Northwood's Liverpool office has 679 reviews across four platforms: 366 on Google, 134 on View Agents, 158 on Direct reviews, 21 on allAgents.
What is Northwood Liverpool's rating?
Northwood Liverpool is rated 4.6 out of 5 across all 679 reviews, and 4.3 out of 5 on Google from 366 reviews.
What do sellers say about Northwood Liverpool?
14 reviews from sellers, rated 4.9 out of 5 on average. For example, Lynne wrote: "Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ..."
What do buyers say about Northwood Liverpool?
23 reviews from buyers, rated 5.0 out of 5 on average. For example, Michael wrote: "Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ..."
What do landlords say about Northwood Liverpool?
19 reviews from landlords, rated 4.8 out of 5 on average. For example, Chris wrote: "I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ..."
What do tenants say about Northwood Liverpool?
29 reviews from tenants, rated 4.8 out of 5 on average. For example, Marcus wrote: "I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ..."
Where is Northwood's Liverpool office?
Northwood Liverpool, 15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ.
