Trusted Agent profile · Liverpool, Merseyside
Verified
★★★★★
679 reviews across 4 platforms
15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ
Part of Northwood, see every office.
Northwood's office in Liverpool, Merseyside, at 15-17 West Derby Village, is rated 4.6 out of 5 across 679 reviews on four platforms, including 366 Google reviews rated 4.3.
366
Reviews on Google
This office
134
Reviews on View Agents
This office
158
Reviews on Direct reviews
This office
21
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ...Read all 14 from sellers
Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ...Read all 23 from buyers
I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ...Read all 19 from landlords
I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ...Read all 29 from tenants
Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
Direct reviewsI spent 6 months looking for the right property in Liverpool until I came across with the one advertised by Northwood. Joanne was very responsive and kind throughout the whole process. In particular, my agent Joanne provided an exceptional client service and was on hand to support me with any queries and requests. I would certainly choose Northwood again and recommend to my friends.
5/5
View AgentsRachel’s a star
As a landlord I really appreciate Rachel’s professional communication regarding any issues with my property. I am confident with her explanation and her advice or suggestions to resolve the issue which benefits the tenants quickly. Rachel always contacts me immediately to inform me about any concerns and she responds promptly to my email authorisation. Having Rachel as an agent puts my mind at ease, knowing that my property is being very well managed.
1/5
GoogleI would give 0 reviews if I could. Staff was so rude. I called to enquire about guaranteed rent. I said I have picture, Specification and address. All I needed was a rough estimate. She said they need to visit the site to give a price. I said I just want estimate. Then she got annoyed and hanged up. So rude.
1/5
GoogleWorst experience I’ve ever had with an estate agents, zero communication. Nobody seems to know what they are talking about and can’t answer straight forward questions. Staff need more training
I am sorry to hear you have been dissatisfied with the service. I can look into this for you if you could provide more information.
5/5
GoogleHave used Northwood for about 12 years to look after Various house’s an flats I found them very professional good communication an I can relax Do my normal job an not worry about the property’s Would recommend 😀
Robert, Thanks for your review. It's great when one of our long established and most valuable customers gives us such a kind review. I hope we can continue to help you with your portfolio for many years to come.
5/5
GoogleAimee is a good worker and many must have said the same about her.
5/5
GoogleMorgan and the team delt with my application quickly and helped me through the whole process. They respond to emails and phone calls quickly which helped me rent the flat I wanted. Would highly recommend :)
5/5
View Agentsviewing
I had viewed properties with quite a few agents and sadly not all agents turn up at the stated time staff at Northwood are amongst the most professional I have come across both from making appointment to arriving at appointment. Both Kathy and Carol have showed me round properties and have both been punctual and professional, very friendly staff, I recommend Northwood as one of the best I have come across, Highly recommended
5/5
Direct reviewsI would give 5 stars. Joanne was especially helpful and went out of her way to help me by scanning docs to Conveyancers and helping me with technology etc. Joamme also secured a great price for the property and sorted any blips in the process. Eveyone I dealt with was very helpful and prpfessional.
5/5
GoogleRuth was very helpful guiding us through the process of setting up our apartment for rental for the first time. Northwood have now found a tenant and fully manage the apartment for us. Excellent service.
5/5
Direct reviewsEvie at Northwood made our sale so easy. She was so quick to respond with any queries and helped liaising with our buyers so simple. She was so pleasant and just really took a lot of worry and pressure off. Thanks Evie.
5/5
GoogleRhea has been extremely helpful in the jobs she has been sending over for me.
5/5
GoogleI was really impressed with Dean Kilpatrick knowledge on properties , he really knows his stuff , you can tell he loves his job with the passion he displays in what he does !!!
Terry, Thanks for your review and well done Dean!
5/5
GoogleJoanne and Ruth were outstanding in helping us sort out problems purchasing the house. The went well beyond the level expected and supported us through the process. They clearly indicate the Northwood are the best company to deal with when trying to sell or buy a house. Thank you so much, Richard RobertsPositiveResponsiveness, Professionalism
5/5
View AgentsChristine Winstanley
Christine was such a lovely estate agent. She gave us all of the information we needed as well as giving us the time to have a look around the property without feeling pressured. All our questions where answered professionally! - We think this property is perfect and will be putting our application in! Thank you for everything Christine :) Lauren Clarke & Craig Rooney
5/5
GoogleMorgan from Northwood provided exceptional support throughout the entire process! Prompt in responding to emails and efficiently requested any necessary documentation for my application. I highly recommend choosing Northwood and working with Morgan.
5/5
GoogleI have been dealing with Dean Kilpatrick with regards to renting a flat and found him very helpful and professional and a great help throughout the whole processPositiveResponsiveness, Professionalism
Gary, Thanks for your review and kind comments regarding Dean.
5/5
GoogleThanks Ruth, and Alisha, Christine in her team for the professional and thorough work. We have a 2 beds property in L11 and were able to find a wonderful tenant quickly because of them. They are efficient and professional, we feel secured to give our properties to be fully managed by Northwood.
5/5
GoogleGreat quality service received from Dean Kilpatrick he has made my property search that little bit easier . Credit to the company I would have him working for me any day !!
James, Thanks for your review. It's great to hear that Dean was able to provide such a good service.
5/5
View AgentsMr Rafal Skwara
I received great service speaking to Ellie-May. Was very pleasant and friendly when enquiring about a property to rent. She has contacted me regularly with updates and kept me informed Would highly recommend. Thank you Ellie.
Rafal, Thank you for your positive review, it's very much appreciated.
5/5
GoogleKathy Gowland is a credit to Northwood she showed me around the property and kept me informed all the way through the sale from start to finish helping the sale move smoothly....would definitely recommend using Northwood
Paul, thanks for your review. We are delighted that Kathy was able to provide such a good service.
5/5
Direct reviewsJoanne at Northwood has been so amazing in supporting us through our sale. This is the first time we have ever had to sell a property and she made it so easy for us. I wouldn???t have known where to start. Thanks Jo.
1/5
GoogleTrying to rent a house with them since 1 march and unfortunately after 21 days waiting process and calling them every few days to ask for updates they Phone me today to say that we don't meet the landlord request as we will move from different town and one secure job with over 28.000 £ it's not enough to pay a 750£ monthly. I spoke all this before starting the application so we don't waist my time and her time and was every think OK until today, I even spoke with her that my wife has a job secure all-ready as she will be back to her previous job when we move there, I all-ready advise my landlord we will be moving as we applied for a new rent in diff town. So all-together is stay away from them as they are not trusty, they will say ,,Sorry we are short staff and we will be back to you soon'' and soon means weeks ... Disappointing
5/5
GoogleI have used Northwood Liverpool to manage my property for over 10 years now and wouldn't hesitate to recommend. Branch Manager Ruth Vosper has been fantastic to work with and very professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Liverpool office has 679 reviews across four platforms: 366 on Google, 134 on View Agents, 158 on Direct reviews, 21 on allAgents.
Northwood Liverpool is rated 4.6 out of 5 across all 679 reviews, and 4.3 out of 5 on Google from 366 reviews.
14 reviews from sellers, rated 4.9 out of 5 on average. For example, Lynne wrote: "Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ..."
23 reviews from buyers, rated 5.0 out of 5 on average. For example, Michael wrote: "Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ..."
19 reviews from landlords, rated 4.8 out of 5 on average. For example, Chris wrote: "I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ..."
29 reviews from tenants, rated 4.8 out of 5 on average. For example, Marcus wrote: "I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ..."
Northwood Liverpool, 15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ.
