Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,628 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,628 reviews on four platforms, rated 4.2 out of 5 overall.
2,498
Reviews on Google
All 11 offices
30
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,091
Reviews on Trustpilot
Business-wide
Send Reeds Rains, a message.
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleIf Google would have allowed me to take from other people’s star, I would have prefer that. Pretty awful agents. Don’t go renting with them as a tenants, they’ll frustrate you. They’ll take forever to come repair any reported fault and when it comes to you giving notices, just forget it. I’ll forever be sticking up bad reviews wherever I see this fraud of an agent
5/5
TrustpilotA very competent ,pleasant and helpful…
A very competent ,pleasant and helpful young lady, a credit to your team.
We're so happy to hear that our team member provided such excellent and helpful service. We truly appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotAlways keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotVery professional
Very professional, friendly and knowledgeable. Keep clients up to date with progress.
We're happy to hear our team's professionalism and communication met your expectations. We appreciate your kind words! Regards, Reeds Rains
5/5
GoogleBoth Chloe and Charlotte were great as they helped me navigate my way through viewing a potential rental flat to going through the referencing process and out the other end successfully. They kept me informed every step of the way, in a very professional yet naturally friendly manner. I couldn't have asked for better people to journey with.
Dear Ruth, thanks for taking the time to give us a 5 Star Google Review, it is very much appreciated. Chloe and Charlotte are delighted to get a mention. Kind Regards, David James, Branch manager, Your Move Darlington.
5/5
GoogleYour move have a really helpful members of staff who keep u informed with everything going on, mine was mostly dealing with Sharon, but everyone who I spoke to was very helpful with the selling of my property, would recommend very highly ,
5/5
GoogleWe were with Your Move Estate Agents Darlington to buy our first property. The lady that took our case was called Sharon. She was brilliant, she explained the process really well and kept us updated the whole time. Giving us weekly updates and being generally kind and reassuring. Thank you Sharon!
Dear May, thank you for taking the time to submit a 5 Star Google Review, it is much appreciated. Sharon is delighted to get a mention. Kind Regards, David James, Branch Manager, Your Move Darlington.
5/5
GoogleI went to view a property on sale with the Trimdon Avenue branch. Unfortunately I was running late and informed the branch. Sarah waited patiently for me and didn't rush me at all even though she had another viewing to go to. Sarah is very professional, knowledgable, polite and courteous, can't praise her enough - top marks. Thank you Sarah.
What a lovely review thank you I will pass this on to Sarah Kind Regards Debbie
5/5
GoogleThe team at Reeds Rains successfully marketed my property that the first person who viewed, bought it. Smooth straightforward transaction and the team regularly visited the property whilst the sales paperwork was being processed. Perfect Estate Agent!
Thank you so much for the lovely review...it was lovely to work with you Kind Regards Debbie Branch Manager
5/5
GoogleI can't speak too highly of the whole team at Reeds Rains in Stockton. They are the most professional, supportive and friendly team and work hard to understand their client's requirements.
Thank you for your lovely review, wishing you both all the very best for the future. You know where we are if you need anything. 😊 …
5/5
GoogleDeb and Graham at Reed Rains were excellent throughout the process. Both were helpful and professional. They were happy to answer any questions we had. Thank you!
Thank you for your review Hannah much appreciated.
5/5
GoogleGreat service provided by Neil Wilson from the Reeds Rains Durham team. Neil was very responsive to messages and helped us navigate what turned out to be a more difficult sale than we thought. Updated us throughout and acted quickly when issued arose. Would highly recommend Neil and the Durham Team.
Thank you for your lovely review Terry, it was our pleasure to sell you property for you. Best wishes for the future.
5/5
GoogleWe can highly recommend the Reeds Rains Durham branch. Eliza has been fantastic at helping us with our recent property search. At every stage of the process she has kept us well informed, and has been quick to respond to any questions we’ve had. She is really helpful and friendly and made the whole process really straightforward for us. Thank you so much for all your help!
Thank you Kirsty for your kind review for Eliza in our lettings team, I am pleased we have been able to assist you in finding the right property for you. Many Thanks, Jenny Lettings Manager
1/5
TrustpilotExtremely poor
Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.
5/5
GoogleThank you to Amelia and all staff at the Holderness Road office, the purchase of my new house went really smoothly. Very helpful, approachable, cheerful people who made the process very easy. I would recommend this team if you are looking for an estate agents.
Thank you so much, Julie, for your fantastic 5-star review. It’s lovely to hear that your purchase went so smoothly and that Amelia and the team at our Holderness Road office were able to make the process feel easy from start to finish. We really appreciate your kind comments about the team. Being helpful, approachable and cheerful is exactly the experience we want our customers to have, particularly when buying a home can sometimes feel like a daunting process. Thank you again for choosing Reeds Rains and for recommending the Holderness Road team. We hope you’re very happy in your new home! Best wishes, Steven & the Reeds Rains Holderness Road team
2/5
GoogleRating only, no written review.
We are disappointed to see a two-star rating, particularly as we are unable to identify any dealings you have had with our team or the service we have provided. As no comments have been included with the review, we would be grateful if you could contact us directly to let us know more about your experience. We would be very happy to look into any concerns you may have and ensure they are properly addressed. Best wishes, Steven Goforth Reeds Rains Hull
5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process. Regards, Reeds Rains
5/5
TrustpilotWhat a great Team at Reeds Rains…
What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!
We are so happy to hear about your positive experiences with our team over the past four years. Your continued trust means a lot to us! Regards, Reeds Rains
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleWe have used Reeds Rains in Hull since 2011 for our portfolio and property sales. I have always found them exceptional. Highly recommend Steven and his team.
Thank you so much, Steve, for such a fantastic 5-star review and, even more importantly, for your continued loyalty and support over so many years. Since 2011, it has been an absolute pleasure looking after your portfolio and assisting with your property sales. We genuinely value the trust you’ve placed in us. . Thank you for your kind words and for recommending us. Long-standing clients like yourself are a huge part of what makes our job so rewarding, and we really do appreciate your continued business. Steven & the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 2,245 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,068.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Send Reeds Rains, a message.
