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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,635 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,096

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move & Reeds Rains Rogers Stewart office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Terrible company, lettings manager Tanya absolutely clueless!! Might have been better off talking to a brick wall, might have got more sense from it. If I could have given 0 stars I would!

David · 17 December 2025 · Reeds Rains, Hull

Agent replied · 31 December 2025

Dear Mr Sinclair, We have carried out a thorough check of our CRM system and have been unable to locate any record of you as a current or former customer, which makes it difficult for us to investigate the points raised. I also cannot agree with the comments made regarding Tanya. Our lettings team, including Tanya, consistently receives five-star feedback for their professionalism, knowledge, and level of service, which does not align with the experience you have described. If you are willing to provide further details, I would like to understand more about what has led you to leave this review. Please email me directly at steven.goforth@reedsrains.co.uk so this can be looked into properly. Steven Goforth

5/5

Trustpilot

Little Sutton Branch were all fantastic

Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house

Elli · 17 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Google

I have used RR for renting my property out for a few years now. Jonathan, Steve, Sue and the team have been amazing help. I find them all approachable with even the most bizarre of questions. They helped with what to expect for the Selective Licence and that went smoothly. I didn't reconsider changing property management companies at the close of the last tenant, no point they are fair, trustworthy and considerate.

Kirsty · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

Agent replied · 15 April 2026

Thank you for you lovely review, it was our pleasure

5/5

Google

Very professional and helpful. Particularly impressed with Abbie and Andrea. Would recommend to friends and family

Martin · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

Agent replied · 15 April 2026

Thank you for your review, it was our pleasure. Hope you will be happy in your new home

5/5

Google

Big thanks to Abbie and the rest of the team at RR in Stockton, Polite , professional and easy to contact. Kept up to date so I knew exactly what was going on. Second time i've used RR highly recommended !!

Simon · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

Agent replied · 15 April 2026

Thanks for your review, it means a lot and as always our pleasure. Thanks for using Reeds Rains again, looking forward to seeing you next time😆 …

1/5

Trustpilot

Deposit not returned

Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS

Holly · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

I have both bought and sold through…

I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.

Steve · 14 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Google

Our house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains, a decision that led to a successful outcome. Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated. Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.

Tony · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Thank you for your lovely review Tony much appreciated, we are delighted you have been happy with the service we have provided. Best wishes for the future.

5/5

Google

It was a very stressful time selling the house, especially going through this for the first time. Neil and Deb helped me out so much and took some of the stress away from me. I could not recommend them enough!

Jasmine · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Thank you Jasmine for your lovely review very much appreciated. We are all so pleased that the completion finally went through for you and we want to pass on our best wishes for the future.

5/5

Google

I found my second year student property through Reeds Rains with no previous experience or knowledge on renting. Charlotte and Jenny were incredibly polite and helpful, guiding me through the whole process with frequent communication and daily updates on how everything was going. I absolutely could not recommend them more!

Gracie · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Hi Gracie, Thank you for taking the time to leave a review, we appreciate this greatly, we look forward to helping you move into your new home. Many Thanks, Jenny Gledhill Lettings Manager

5/5

Google

A high quality service from beginning to end. Everything on one portal to keep it all together. Very informative. We dealt with Charlotte Zunjic throughout the renting process and she was there to answer all queries and reassure any worries. Very friendly and welcoming service from her.

Chloe · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Hi Chloe, Thank you for leaving such a kind review of Charlotte within our lettings team, we appreciate you taking the time to do this & are so pleased you have had a positive experience, we hope you will be happy in your new home! Many Thanks, Jenny Gledhill Lettings Manager

5/5

Google

Great service from both Charlotte & Jenny - both super friendly and always quick to help over the phone & by email. Definitely recommend, thank you!

Elle · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Hi Elle, Thank you so much for taking the time to leave a review, we hope you will be happy in your new home! Many Thanks, Jenny Gledhill Lettings Manager

5/5

Google

I found them extremely hélpful and patient. For me being a bit of a donderhead when it comes to the way things are all online today. I am very much old school and really do not like the new technology. However they were very willing to help me get my tenancy sorted and they were all polite and friendly. Definitely a company I would recommend should be looking for a good landlord and good property. With so many sharks in pond it is very nice to meet a genuinely well caring staff.

Dare · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Thank you for your kind review, we hope you will be very happy in your new home! Many Thanks, Jenny Gledhill Lettings Manager

5/5

Google

Deb is my point of contact with a recent house purchase made through Reeds Rains. She was always professional & friendly. Questions asked were responded to in a timely manner. She was helpful during the initial house purchase negotiations & kept me informed during the house purchase.

Gail · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 13 April 2026

Thank you for your lovely review Gail very much appreciated! We are so pleased you have been delighted with the service Deb has provided you.

5/5

Google

Jay Lee has been incredibly helpful and accommodating throughout the entire process of securing my new property. She went above and beyond to make everything as smooth and stress-free as possible, always staying responsive and supportive. I’m genuinely grateful for her hard work and couldn’t recommend her more highly.

Benjamin · 13 December 2025 · Reeds Rains, Scarborough

Agent replied · 13 April 2026

Thank you so much for your lovely review. I’m really glad to hear that your experience securing the property felt smooth and stress-free, that’s always my aim. It was a pleasure helping you through the process, and I truly appreciate your kind words and recommendation. Wishing you all the best in your new home! 🏡✨ - Jay …

5/5

Google

Jamie was our sales negotiator at Reeds Reins when we were purchasing our first home and honestly I was blown away by the commitment and dedication she showed us the entire was through the process! It was not an easy process but Jamie never …

Jessica · 13 December 2025 · Reeds Rains, Scarborough

Agent replied · 13 April 2026

Thank you so much for your lovely review! It was an absolute pleasure supporting you through your first home purchase. I know it wasn’t the easiest process at times, but your patience and determination made all the difference. I’m so glad … More

5/5

Google

Rating only, no written review.

Jegan · 13 December 2025 · Reeds Rains, Scarborough

Agent replied · 13 April 2026

Thank you for the 5-star review! We really appreciate it and are so glad you had a great experience. Jay will be pleased to hear your feedback 😊 …

5/5

Trustpilot

Sold my house with reeds rains i’ve had…good experience

Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale

John · 10 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Reeds Rains Reddish are absolutely…

Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough

Paul · 10 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Google

After selling through Reeds Rains we then purchased a property from them as well. As I'd spoke to Karen Knight previously she carried on been there for me to contact and was as always very professional. Went above and beyond.

Andrea · 10 December 2025 · Reeds Rains, Hull

Agent replied · 6 February 2024

Thank you so much for your kind words Andrea. It has truly been an absolute pleasure working with you and Graham, and I can honestly say your home will always be one of my favourites I’ve had the privilege of valuing in over 30 years. I’m delighted that your experience with Reeds Rains, from selling to purchasing, was such a positive one, and that Karen continued to be there for you throughout, she really does go above and beyond for her clients. On behalf of myself, Steven, and the entire sales team, thank you for placing your trust in us. We wish you every happiness in your new home.

5/5

Google

Alex was exceptionally friendly and guided me throughout the entire letting process. She ensured everything went smoothly and that there were no hiccups along the way. Happy with the service I received.

FRANKY · 10 December 2025 · Reeds Rains, Hull

Agent replied · 31 December 2025

Hi Franky, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.

5/5

Google

Mirka was Excellent, very friendly and informative. Couldn't be happier with the service

Oskar · 10 December 2025 · Reeds Rains, Hull

Agent replied · 31 December 2025

Hi Oskar, Thank you so much for your kind words! Mirka will be delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.

5/5

Google

it was a pleasure dealing with Karen and Amelia through the whole prosess of selling our property they where extremly helpful and proffesional and would be the first point of call for any future sales or purchases in the future!!

Scott · 3 December 2025 · Reeds Rains, Hull

Agent replied · 31 December 2025

Dear Scott, Thank you so much for your fantastic five-star review. it was an absolute … More

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Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

Reviews may appear on more than one platform.

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