Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI would definitely recommend Reeds…
I would definitely recommend Reeds Raines Liverpool branch, our sale is now going through. Thank you to Owen Thea Jack and Justin who were always professional and helpful and have restored my trust after a bad experience dealing with another Liverpool based Estate agent.
Ms · 12 February 2026 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)
Agent replied · 23 February 2026
Dear Ms McNulty thank you for taking the time to leave the Liverpool team a review and it has been a pleasure to help market and sell you apartment for you. We will keep you updated on the progress of your sale. Kind Regards Justin Barton
★★★★★ 5/5
TrustpilotProfessional
Professional, helpful service and the house was sold quickly!
Debs · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)
Agent replied · 23 February 2026
We're glad you were happy with our helpful service and quick sale. Thank you for your positive feedback; it means a lot to us.
Regards,
Reeds Rains
★★★★★ 1/5
TrustpilotStill waiting for my deposit back after…
Still waiting for my deposit back after 5 month ! Now saying landlord disputing it.. also waiting on calls back from phill in the office is a joke! Told constantly he’s not there or will call back to never hear from him!
Mandy · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)
Agent replied · 23 February 2026
We apologise for the deposit return delay and any communication issues. We take your concerns seriously and will look into this, please let us know which branch this was with.
Regards,
Reeds Rains
★★★★★ 5/5
GoogleThe process of selling our apartment has taken quite some time. Throughout, Neil and Debs have done their utmost to progress the sale and eventually we got there. Their professionalism in dealing with 'time wasters', buyers and solicitors has been outstanding and they have kept us fully updated throughout the process. We can certainly recommend their work.
Christine · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your lovely review much appreciated. It has been our pleasure to deal with the sale for you and we wish you the very best for the future.
★★★★★ 5/5
GoogleThere are doubtless still some Estate Agents around who get to the point where a deal has been agreed, and then loose interest until they see their commission. Reeds Rains aren't like that! Deb in the Durham office has been determined to help the sale process along by pestering solicitors and making sure everyone knows what's needed and how things are progressing. Whether you're buying or selling, you need regular reassurance and that's what we got through excellent communication and a friendly approach...
Ray · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you so much for your lovely review Ray, please let us know if there is anything else we can do for you in the future.
★★★★★ 5/5
GoogleWe had had the property on with another agent for a while with no luck, Reeds Rain let it within a few weeks and kept us updated all the way through the process. Amber is professional and pleasant to deal with!
Paul · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for taking the time to leave a review, we are pleased we have been able to help you secure a tenant for your property & hope to work with you again in future.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleAmber was extremely helpful and kind in getting our tenant an emergency electrician when the power failed on a cold weekend. She did her utmost to get the problem fixed and kept us up to date, even though some of this was after hours.
Fiona · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Fiona for taking the time to leave a review of Amber in the lettings team, we are pleased we could help in this instance and are pleased to continue to work with you on this tenancy.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleI was helped by charlotte/Amber
They were so helpful and always there to answer any questions and help it was a quick process and I was more than happy 😊 …
Kirsty · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Kirsty, we hope you will be happy in your new home, don't hesitate to reach out should you need us.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleAmber has been so helpful in helping me let out my property. She gave me regular updates and advice, which made the whole experience a lot less daunting.
Liss · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Liss for taking the time to leave a review of your experience with our lettings team, Amber will be pleased to have received a mention for particularly helpful service. We appreciate your feedback.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleAmazing service from Amber in Lettings! From the first viewing to moving in everything was done smooth and Amber was there to answer any questions I have! Top Service from Amber at Reid Rains Durham!
Charlie · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Charlie for your positive review, we appreciate your feedback and are pleased we were able to help you.
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleWe recently moved back to the north east, and we were looking to get somewhere relatively quickly. Amber was very helpful in this process and very polite, which meant a smooth process.
Liam · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Liam for taking the time to leave a review for Amber in our lettings team, we hope you will be happy in your new home!
Many Thanks,
Jenny Gledhill
★★★★★ 5/5
GoogleRating only, no written review.
Charlene · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your 5* review much appreciated. It has been our pleasure to deal with the sale of your house for you and we wish you the very best for the future.
★★★★★ 5/5
GoogleI would just like to say, Neil & his team have been absolutely amazing, and made our transaction as smooth as possible, Neil went above & beyond, many thanks to all involved.
Andrea · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your lovely review Andrea much appreciated. It has been our pleasure to deal with the purchase of your home for you and we wish you the very best for the future.
★★★★★ 5/5
GoogleWe are very grateful to Amber Smaldon for all she did to ensure our new tenants had a smooth move into our property. Her communication was excellent, keeping us up to date throughout the process. Keep up the good work Amber! :)
Michelle · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Michelle for taking the time to leave a review of your experience as a landlord with our lettings team. Amber is appreciative of being mentioned. We are pleased we have been able to help you and look forward to continuing to work with you.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleA very big thank you to Neil Wilson and all the staff at Durham Reeds Rains.
I recently purchased a property they made the whole process simple and easy.
A friendly, professional and customer focused team.
Michael · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your lovely review Michael, much appreciated. It has been our pleasure to deal with the purchase of your new home and we wish you the very best for the future.
★★★★★ 5/5
GoogleCharlotte has been fantastic from day one! Fantastic customer service and reachable at any time!
Would highly recommend!
Katie · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your kind review for Charlotte within our lettings team. I am thrilled we have been able to help you & we appreciate your feedback.
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleMy house sale took longer than expected due to issues with the buyers solicitors, but Deb and Neil at Reeds Rains did a great job of chasing them and keeping me informed.
James · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for your lovely review much appreciated. It has been our pleasure to deal with the sale for you and we wish you the very best for the future.
★★★★★ 5/5
GoogleCharlotte is outstanding at her job, nothing is a problem and works extremely hard to get the job done.
Thank you Charlotte
Alan · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you for taking the time to leave a review of your experience with Charlotte in the lettings team, we appreciate your feedback & are pleased we have been able to help!
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleGreat service from the team at Reeds Rains Durham City especially Charlotte Jen and Gem
Thanks again
Karl · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Karl for taking the time to leave a review for the lettings team. We are pleased we have been able to help you find the right tenant for your property! Look forward to working with you again.
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleI would like to thank amber mai for all of her help so far regarding finding me a rental property
She takes her time and listens and is very helpful where she can be,
Rebecca · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Rebecca for your kind review, we appreciate the time taken to write about your experience with Amber in the lettings team.
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleMy experience has been a positive one.
Charlotte has provided an outstanding and efficient service . Navigating the process has been supported with great communication;checking in frequently , prompting and informing me on each stage , following up requests , reporting back and giving reassurance /support with technical issues ;portals , links, submitting required docs.
Nothing too much trouble !!
Susie · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 11 October 2026
Thank you Susie, we appreciate your feedback. Charlotte is pleased to have been able to help you and mentioned in a positive way in your review.
Many Thanks,
Jenny
Lettings Manager
★★★★★ 5/5
GoogleWe have been with Reeds Rains Durham for over two years now and we are very happy with them. If you have any issues with the property they resolve them quickly. Special thanks to Charlotte from the lettings teams, she is my go to person and always very helpful. Very quick communication and makes the whole process very smooth. Thanks very much Charlotte :)
N · 11 February 2026 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
FacebookBoth myself and my husband have had the most amazing experience with reeds rains in guisborough, they all have helped us when buying our home so much , helpful kind , understanding and doing their upmost best to get a smooth sale . Cathy really has been my rock and kept me updated with everything from the vendor to solicitors 😊Thank you Cathy .
I would highly recommend RR and thank you so much for getting us through this .
Tracy and Dave
Tracy · 5 February 2026 · Reeds Rains, Guisborough
Agent replied · 23 February 2026
Thank you so much for your lovely review! We’re delighted to hear that both you and your husband had such a positive experience with the Reeds Rains Guisborough team. Buying a home is a big moment, and it means a lot to us that you felt supported every step of the way. We will pass your thanks on to Cathy 😀
★★★★★ 5/5
GoogleRating only, no written review.
Charlene · 24 January 2026 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 27 January 2026
Thank you for your 5* review much appreciated. It has been our pleasure to deal with the sale of your house for you and we wish you the very best for the future.
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