Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAVOID REED RAINS- DISRESPECTFUL AND RUDE
The lady called Cheryl at the Coventry Branch is disrespectful and rude. Inspite of me emailing the company regarding the cancellation to view a property, I was bitterly told off on the 2nd of Jan and threatened to be removed from Reed Rains Database by her. I did tell her that I had emailed the company on the night of the 24th Dec that I wouldnt view the property. If I had the email id or contact number of the owner I would have done it but I ATLEAST emailed the company for cancellation and apologised. Cheryl however did not like it obviously as she has probably never cancelled any appointment in the pandemic 2020 year and paid no heed to my apologetic email either. Got a call from her today which was revengeful for not viewing the property and threatened to remove me from the data base. I did think of calling and speaking to her but this is not worth my time in the NEW YEAR. Is this really the way to attract potential buyers???Edit: Mr Neil Price: I am not Cheryl. I was sincerely hoping you atleast read the review and addressed me correctly! She is the person who called me and spoke to me in a very rude manner on the 2nd of Jan and is based in your Coventry office I did apologise and did send an email. It is not the matter of life and death if I couldnt attend the viewing due to personal reasons but I still tried to inform your office. I was on annual leave as well but still picked up office emails during the holiday season and was aniticipating some one from your office to do the same. I understand your client was upset but that doesnt mean just because i did not attend the viewing, Cheryl had the authority to speak to me in that tone. I am surprised that you dont train your staff with basic manners and feel free to have a go at any one. Seriouly poor service.
Customer · 8 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotExcellent service , prompt attention
I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond
Adi · 8 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotHighly recommend Reeds Rain SALFORD…
Highly recommend Reeds Rain SALFORD QUAYS branch, the service was brilliant!!! Extremely professional and supportive!! Quick responses and helped to sell my property so much quicker via the Modern Auction, massive Thanks to Todd and Averil x
Shorna · 8 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotRip off merchants and ignorant
Viewed property in august got moving in date of sept 2020 then it all went belly up first the electric needed sorting so put off moving date then decorating it’s now been six months of messing about with hardly any contact then we have to do another credit check etc etc then when we said we are sick of getting messed about by them they refused to give holding deposit back total true colours and yes I’m taking it further due to the fact they messed us about for almost six months then expected us to move in over Xmas with two children Stay away find a better agent who will be honest and truthful with youAfter having no options of replying to your reply if you can read this it was the Halifax Bill Green office
Colin · 4 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hi Colin,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotServices below adequate
I absolutely would not recommend Reeds Rains. Services provided are below adequate. We let our property out through them and they are unwilling to take responsibility for faults that should not have been brought to our attention, as quite frankly they shouldn't have been there in the first place had prior work been completed to a satisfactory standard. We are now in a position of having to fork out hundreds of pounds (only three years after we paid to have this issue sorted). The quote has changed figures on a number of occasions and I do question who they are actually letting in to do work on properties.
Shauna · 4 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hi Shauna,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotSelling my house with Reeds Rains
I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.
David · 3 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotMacclesfield Office - Impressively bad service for a renter...
Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.
Vincent · 3 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Vincent,Thank you for your comments and I am genuinely sorry to hear the problems that you have experienced with maintenance since moving into the property. When a maintenance issue is reported, our Maintenance Department have to take steps to gain the authorization from the Landlord to proceed with the works and then engage with a contractor. In this instance, this process did take longer than we would have hoped and was due to the original contractor having to be removed from the job. This meant that we had to begin the process again with a new contractor. I am pleased to hear that these works are now completed. Regarding the other issues that you have raised, I can see that we have approached the Landlord for the authorization to get these issues resolved. I trust that our Maintenance Department will be in contact soon and hopefully with a more positive outcome for you.Kind regards,Reeds Rains - Macclesfield
★★★★★ 5/5
TrustpilotWilmslow Branch amazing team Mark team…
Wilmslow Branch amazing team 👍!!!Mark as team leader very helpful very professional ,regularly updated information about selling progress we are glad we dealing with people like him and his team we never sold House before in current COVID-19 situation it was really big help you can trust someone.Highly recommend very friendly professional team.So many agents on property Bussines in the moment but we are more then Happy to choose Reeds Rains Wilmslow branch.⭐️⭐️⭐️⭐️⭐️Mark is the one 💥Thank you again all of You.With kind regards Petr&Jana we love you guys 😘
Petr · 31 December 2020 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Abbie · 29 December 2020 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
★★★★★ 5/5
TrustpilotAmazing service
Responsive and excellent communication with Amy and Ste from the Stockton branch. Very professional in all aspects and a friendly team.
Zoe · 29 December 2020 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
GoogleRating only, no written review.
Lyndsey · 28 December 2020 · Your Move Darlington
★★★★★ 5/5
GoogleJust recently gone through the process of renting a property through Your Move in Darlington and they have been very good From viewing the property to confirming move in date with references back and paperwork completed was 2 days! I have dealt with Zoe and she has been so helpful and always emailed back promptly or been on the phone when I've needed anything. Very easy and stress free process so I definitely recommend.PositiveProfessionalism
Steph · 28 December 2020 · Your Move Darlington
★★★★★ 1/5
TrustpilotThe Liverpool branch is unprofessional.
The Liverpool branch is unprofessional and entirely indifferent in the dealings with pure property. Messages are not being replied to, arranged callbacks are being ignored, and the issues we are having with a difficult tenant are being blatantly ignored. As out efforts to make contact have been ignored, we now are in contact to our solicitor to take legal action. It's very saddening that such a seemingly sime issue cannot be resolved because of the unprofessional behaviour of individuals. We hope this message reaches someone who cares about the frankly quite bad reputation of this company and is willing to help. As before, we are willing to work together. It saddens us that you are not.
Niko · 22 December 2020 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hi Niko,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We can't find you on our systems, however if you could email at liverpoollettings@reedsrains.co.uk with some further details I would like to discuss this matter further with you.Kind regards,Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
Tamzine · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleRating only, no written review.
Megan · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleGreat customer service from the staff here! Really helped me get started.
Lewis · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleRealy good service from christine, who sorted everything that went wrong out. Realy good at getting back with info an chasing up queries.
Lewis · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleExcellent estate agents,very professional and helpful in all aspects of selling your house.highly recommended!
Paul · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleInitial appointment today for valuation and potential action plan, all staff appear to be professional and warm in their approach 😁 …
Kirstie · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 1/5
GoogleWell you initially put through to the company in Manchester who respond instantly telling you to contact the Middlesbrough branch
You email
You phone
Over a week later nothing
If I was a landlord I'd be fuming at how much I would be potentially losing due to them
Brian · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleAlice was extremely helpful with the process to getting in touch with a mortgage advisor. Also helped my understand how it all works.PositiveQuality, Professionalism
Denika · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleUsed Reeds Rains a handle full of times and always received a really good service. Would 100% recommend this company.
Katie · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleAlice was very helpful and informative when looking for a place to rent. She gave me excellent options for my budget and was a lovely young woman.PositiveProfessionalism
Charlotte · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
★★★★★ 5/5
GoogleWe would highly recommend Reeds Rains Estate Agents in Middlesbrough. They are a professional and friendly company who care about the service they provide.
Ann · 10 December 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
