Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReeds Rains Guisborough office
Reeds Rains Guisborough office. I want to thank them for a excellent experience selling my home during these difficult times during the pandemic. They have been helpful and supportive throughout the whole process. Thank you again for making this process so smooth without any hassles.
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!
Hi Kerry,We are disappointed to read your review. We are continuing to work with your landlord to try to address your concerns and a senior member of our maintenance team will be contacting you to provide an update.Kind regards,Reeds Rains
5/5
TrustpilotI would like to thank the Reeds Manchester
I would like to thank the Reeds Manchester team for their total professionalism in the handling of the sale of my late fathers house.Massive respect to Jozeph especially who went far and beyond to make sure the sale went through smoothly.He’s a credit to Reeds Manchester.I would recommend Reeds Manchester to anyone buying or selling a house and I would not hesitate to use them again!
5/5
TrustpilotReeda Rains Macclesfield Supa Dupa Agents
James Segal and his team of Macclesfield Reeds Rains did a superb job of presenting ,marketing and selling of our property over a ten week period. James did a perfect presentation from start to finish and in particular Jaya is worthy of note, she became the go-between to us and our buyers and was always available to answer question and chase solicitors etc. All in all considering we have bought and sold in excess of 15 houses this was the most pleasant and professional experience that we have encountered in regard to estate agents. We will certainly use again. Well done James and team...
1/5
TrustpilotCustomer should come first
Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Raoms. Customer service is of paramount importance to us. Please email enquiries@reedsrains.co.uk with some further information regarding your review.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Congleton
We used the team at Congleton for our house move and they were nothing but amazing. From start to finish, rang us when they said they would. Everyone we dealt with there were great especially Victoria.
5/5
TrustpilotReeds Rains Cheadle- you are all…
Reeds Rains Cheadle- you are all amazing.I can honestly not thank them enough, they have made the whole process of renting feel effortless.A big shout out though to Tony, you have been great. Excellent communication, responsive and helpful. Always professional, knows his job well and gets things done. Always cheerful and a friendly voice on the end of the phone. A huge thank you Tony.
5/5
GoogleVery professional and forever searching for a tenant.PositiveProfessionalism
5/5
GoogleExcellent service and very patient team. Was in the middle of a 4month house purchase (due to issues with mortgages) but the estate agents have been great. Shout out to Cathy who has kept me in the loop throughout the process and been very understanding about the delays on my end. I've rented properties in the past multiple times with lousy Estate agents. Reeds are brilliant!PositiveResponsiveness, Professionalism
5/5
GoogleAlice was extremely helpful with the process to getting in touch with a mortgage advisor. Also helped my understand how it all works.PositiveQuality, Professionalism
5/5
GoogleExcellent estate agent been in to office and dealt with Alice today she took the time to explain the rental process and was very helpful.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlice was very helpful and informative when looking for a place to rent. She gave me excellent options for my budget and was a lovely young woman.PositiveProfessionalism
5/5
GoogleStaff friendly & knowledgeable & made sensible suggestions. They earned their money with 23 viewings in 8 viewing days resulting in 11 offers. No one could ask for better.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe service provided was excellent. The manager Christine was especially skilled and helpful, providing support and advice in a knowledgeable manner, but the whole team were helpful.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently brought our first home from reeds rains and they were helpfully and very professional. We couldn’t have asked for a better team to help us though this experience.PositiveProfessionalism
5/5
GoogleThe staff at Acklam were always at hand to help with any inquiries. I always knew exactly what was going on with my house sale. A special mention to Chris who always went above and beyond. Thank you to all of you 😄PositiveResponsiveness, Professionalism
5/5
GoogleSuch an amazing estate agency. Chris is a credit to the company from start to finish she was always on hand to help. After other estate agents failed to sell the house she did it in just weeks!PositiveProfessionalism
5/5
GoogleThe estate agent went out of her way to ensure that the sale was moved along quickly. She was responsive and helpful and I felt confident that the property was in safe hands. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery professional and helpful. Highly recommended. Thanks very much to everyone for all your hard work on the renting side and also the sale. A breath of fresh air these days. An extra special thanks to Chris, the manager for all her help and support. :-)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMany thanks to everyone at the Middlesbrough branch. The video tour they produced for the sale of our property was really impressive. Everyone worked hard to keep in touch during these difficult times. Special thanks to Chris Newell the branch manager who made many sensible suggestions and worked hard to ensure our sale completed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA huge thank you to christine and all the staff at Reeds Raines Trimdon Avenue. We were in an awkward position whereby we live in Australia and had our house to sell in Acklam without being able to be there due to the coronavirus. They made a huge effort in organising the sale of my car as well as the property. Everything ran so smoothly from start to finish there attention to detail and trustworthiness was exceptional we can’t thank them enough for all their help and consideration. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI sold my home within 6 days. I cannot praise Christine Newell enough for helping every step of the way. She's always at hand to help with the process right through to completion. Reeds rains estate agents are by far the best when it comes to selling your home. Thank you so very much ChrisPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCould not speak highly enough of the way Chris at Reeds Rains and all the staff have helped us to sell our Mums house. They like everyone are working in difficult times but helped me with all the processes of valuing ,arranging viewings, supporting us with the paperwork and the whole process.I contacted Chris early on in lockdown and she got things moving for us as quickly as possible she was polite and kind and always answered any questions we had. Thank you all so much for taking away the stress of selling our Mums house .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would definitely recommend Reeds Rains, Middlesbrough. The staff were fantastic & very professional as I had a complicated sale. Branch manager Chris was especially great. She was nothing but helpful to me throughout. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
