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Xenia Students estate agents in Sheffield, Middlesbrough, Sunderland and 2 more

3.3

★★★★★

619 reviews across 6 offices and 2 platforms

Xenia Students has six offices, in Sheffield, Middlesbrough, Sunderland, Chester and Glasgow (two offices). Together they have 619 reviews on two platforms, rated 3.3 out of 5 overall.

Google logo

3.4 / 5

595

Reviews on Google

All 6 offices

Trustpilot logo

24

Reviews on Trustpilot

Business-wide

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Our offices

Xenia Students's six offices, most reviewed first. Each has its own page.

Latest reviews from every Xenia Students office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Google

Two stars because the facility is okay-ish. Didn't use the building cinema as it was closed all the time, the gym is dirty and unhygiene. Two gentlemen staff are friendly and actually competent, unlike the incompetent manager Nicci. If it weren't for them I'd gladly leave this review at one star. When I moved out she threatened me that my deposit is being deducted because I took out my own mattress. Despite evidence in both video and text being repeatedly shown to her, she insisted that I "must return what wasn't mine". Whilst it's the job of the staff to take note of the inventory, I was willing to provide extra evidence to prove that the mattress is mine. However, whatever reason I tried to convey didn't seem to be acknowledged by her at all. She gave in only when I cited the original email (which again she should have record of) and quoted the tenancy agreement which clearly states that I am right and she was wrong. Still she did not acknowledge the final agreement, but I insisted having that as a mutual written consent as evidence so three emails later I finally got an "OK". Needless to say, absolutely no apologies from her throughout the entire process when she should have handled the situation better instead of blaming the tenant.

Tống · 12 October 2024 · Xenia Students Middlesbrough

5/5

Google

It's a place for students above the building, has 3 units below that is the ground floor, but we are occupying the unit 1 as a Charity Organisation Rccg Divine Throne, Middlesbrough. It's a beautiful place just adjacent Middlesbrough council.

Abiodun · 12 October 2024 · Xenia Students Middlesbrough

1/5

Google

AVOID! Avoid this rubbish place for any price. I have lived here for one year and I had the worst experience ever. Frequent fire alarms don’t allow you to sleep. They don’t have a cleaning routine and corridors are dirty. We had hot water issue more than one month causing us limited access to hot water and the manager just gives you “lip service”. It has an absolutely dishonest management and they offer you £250 discount, but they will claim all your £250 deposit for no reason once you check out!! The maintenance is awful, if something happens to your apartment, it will take ages for them to send someone to repair if they do!!! I had the same experience with other branches of Xenia Students Ltd and unfortunately I should say this is not an honest company. If you like your peace of mind, just avoid from here!!!

Borna · 12 October 2024 · Xenia Students Sheffield

5/5

Google

I had a fantastic stay at Rede House in Middlesbrough! The staff, Nicci, Neil and abby, were incredibly friendly, helpful, and supportive throughout my time there. The accommodation was comfortable, well-maintained, and the team offered prompt assistance and kind support whenever I needed it. The check-in and out process was smooth, and I appreciated the clear communication. I would highly recommend Rede House to anyone looking for a great place to stay in Middlesbrough. Thank you again for a wonderful experience!

Priyanka · 25 September 2024 · Xenia Students Middlesbrough

5/5

Google

As an international student, entering into my freshman year, I was very nervous about my stay in student accommodation and the search for friends. However, on my very first week (I think three days into my stay), the receptionist and manager of All Saints, Lisa, was kind and receptive to my worries about friends and loneliness. She mentioned this girl living in my same block who was an international student who spoke my native language and suggested we become friends. Well, thanks to Lisa and her incredible matchmaking skills, I have made a lifelong friend. With this friend, I went on several trips, adventures, lived through so many experiences in Sunderland, Newcastle and many other places in the UK, and enjoyed my first year in Uni. I am thankful to Lisa every day for what she has done for me and my friend. I know it would’ve been hard for me if I didn’t have her support or if I hadn’t been matched with this friend. Lisa is an amazing person who listens to students who are scared and nervous, she will make you feel right at home and surely match you with a new friend to calm your nerves and prevent loneliness. For me, Lisa was the highlight of my experience as a tenant for Xenia Students and All Saints House. She helped us along each step of our journey, facilitated solutions for problems in the accommodation, and is always attentive to each and every person in All Saints House. Billy, the maintenance man, was also of great help and, when we had conversations at reception, he would suggest (along with Lisa) amazing restaurants and places to have fun in Sunderland. He was always on top of solving any maintenance issue in our rooms as soon as possible. Overall, I enjoyed my stay at All Saints House and will return for every year of Uni. The staff are incredibly kind, hard-working, funny, and supportive. If there is an accommodation for nervous international students, I 100% recommend All Saints House.

Ren · 8 September 2024 · Xenia Students Sunderland

5/5

Google

I have lived here since September 2022 and I have enjoyed living here. The staff are brilliant and are attentive if there are any issues within the apartment. The accommodation itself is basic but brilliant for what you are paying and you have your own private space. It’s not far from st. Peter’s campus if you are based there and not far from the city centre either.

Becca · 8 September 2024 · Xenia Students Sunderland

Agent replied · 21 June 2024

Hi Becca, thank you for your lovely review! We are so pleased to hear you have enjoyed living with us. We wil also pass your feedback onto the team :) Thanks, Xenia Students

1/5

Trustpilot

Don't let Xenia take your money

Xenia promised to call me and give me a virtual viewing for a studio for the past week. I didn't get any calls and they want me to pay a holding deposit before even seeing where i will be staying which is absolutely crazy. Do not even come close to them. If i could put 0 stars i will!

Ptr · 4 September 2024 · Xenia Students Middlesbrough

1/5

Trustpilot

Promised calls now for nearly 4 weeks

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

David · 3 September 2024 · Xenia Students Middlesbrough

5/5

Google

Quality accommodation for the students of Sheffield

Dan · 16 August 2024 · Xenia Students Sheffield

5/5

Google

Xenia house is a place to be I must say ,it is really peaceful and calm ,I’ll recommend this place any day any time ,thanks to the great team and the lovely management Billy & Lisa Amazing people I must say .i love it here with the lovely environment.

Pinki · 7 June 2024 · Xenia Students Sunderland

5/5

Google

Studios are spacious. St. Peter’s campus is very accessible. Grocery stores, the Metro station and bus stops are all within proximity of All saints. The staff is super kind and they are very helpful.

Zane · 22 May 2024 · Xenia Students Sunderland

5/5

Google

Been here 8 months so far with my partner, booked for another year as we really like it. Flats are decent, clean looking with a good size kitchen and bathroom (even for a couple), shops are really close and the metro/st peters campus, so handy for getting to both campuses. We live 1st floor facing a store delivery ramp but we've found it's surprisingly not that noisy, you get used to it pretty quickly. Good amount of parking space, for free which was great when we had a car. Never really used the common room or gym but with such a small amount of flats here, they're rarely too busy, if you do want to use them. Same applies for the laundry rooms. Billy and Lisa at reception are so friendly and helpful with any issues and just to chat to, they've made settling in much easier. (Previously lived in a place with very rude management staff so it's great they make you feel at home here.)

Theodore · 22 May 2024 · Xenia Students Sunderland

5/5

Google

I have stayed at Xenia Accommodation for almost 2 years and I can say I enjoyed my time living there. The rooms are spacious enough and the staff are always ready to help and support. Lastly, rent through Xenia and not Urban Revolution as i have a friend who rented from Urban Revolution and did not have a great experience.

Kingsley · 16 May 2024 · Xenia Students Sheffield

5/5

Google

Positive experience whilst staying at Chronicle House, no problems :)

Hollie · 1 May 2024 · Xenia Students Chester

1/5

Google

I lived here for more than a year. In a nut shell, this is my worst experience so far. - the building manager is the worst staff I’ve ever met. The other two man were nice. At the beginning, things went well. I didn’t have any interaction with the building manager. Things got worse since I lost my order. If the delivery comes during the noon or when the building manager is not around (she will be there from 10 to 3-3:30 only), there is no place to keep your stuffs. They allow the delivery guy to leave your orders on the counter. It means anyone can just go by and take your stuffs. In my case, I had the prove of delivery. One staff had received my package, but when I asked for it, they didn’t give me any reason/evidence why the didn’t have it with them. Then when I asked for their help to claim my lost parcel, they just ignored my request. When our contract had around 9 months left, I received an email regarding contract renew. This emails was sent to all the residents, not specific to us. I thought it was still 9 months left, that email shouldn’t be for us. After that email, I didn’t receive any other notifications. Till 3 months before the end date, I reached out to them to extend my contract. And it turned out they have rent out that room to someone else, without consulting us. Its just a part of the story. When we moved out, Nicci tried to take 1 of our furnitures, she claimed it without any proffs. Even I had the evidence showing that I bought that furniture from the previous tenant, but she said it was there, in the room when we moved in (where else should it be?), thus it belonged to her, which is so ridiculous. Despite all the evidence we gave her, Nicci denied to understand. She kept claiming it was hers without any reason. Not until we found a point in the tenancy agreement, and also an evidence of the previous tenant saying that they leaved all the things for us, then she had no choice but let us have what is ours. After all the trauma that she caused, she didn’t even say sorry. Nicci is the worst building manager that I have ever met in my entire life. She is the biggest reason for this 1 star rating.

Trần · 28 April 2024 · Xenia Students Middlesbrough

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Questions about Xenia Students

Which Xenia Students office has the most reviews?

Sheffield has the most, with 196 reviews rated 3.1 out of 5, followed by Middlesbrough with 179.

Where are the Xenia Students offices?

The six Xenia Students offices, by town:

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