Xenia Students estate agents in Sheffield, Middlesbrough, Sunderland and 2 more

★★★★★ 5/5

Google

Lovely accommodation, perfect place near a lot of shopping places and a gym! Staff are lovely, Lisa has helped me a lot in my time there :)

Katie · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

This is my first year staying here but I already have my second rebooked! The staff are so lovely and it's in such an ideal place with public transport into Sunderland and Newcastle nearby and lots of shops

Sky · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

Since we have moved in the staff have been so lovely, always happy to help when you need it. The room and facilities are good too. Best place to live as a student.

Molly · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

Doing my third year now at all saints house. Just wanted to say thank you to Billy and Lisa, you're so awesome👍 Loving people, with good hearts, and been very supportive, always happy to help under any circumstances. The accommodation is comfortable and close to uni. What else could you ask for. I highly recommend 👌 - vic …

Fumi · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

Lovely accommodation, even lovelier staff. In close proximity to city centre, as well as a 2-minute walk away from Puregym, McDonalds, Lidl and Tesco, the location is ideal for any university student. The rooms are spacious and nicely furnished, the security on site is great and the free car park is an amazing bonus. Not only is this the best (but also cheapest) accommodation I have stayed in, but the reception staff, Lisa and Billy, make the place what it is: welcoming, cheery and warm. Xenia Students really is a home!

Ileana · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

Been living here since September ‘22 and haven’t had a problem the whole time, staff are brilliant and super helpful, even going out of their way to set up a holiday party for us before their break. Everything you need is close by and great transport links to both Sunderland and Newcastle city centres with the bus and metro stops being a few minutes away. Brilliant accommodation would 100% recommend

Connor · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

Since Sept 2023, I have moved into Xenia Students Sunderland now for a good few months and have had next to no issues with the company at all. If I was to be picky with them I would say before moving here communication could be difficult especially when getting in contact with the actual property and not head office. However, once moved in and settled we have had no issues at all. The staff are hard workers and do the best to help you out. On this profile I have reviewed my previous accomodation that I spent my previous 2 years at and can very strongly say this accommodation is far better in a lot of different ways from the experiences I have had.

Spencer · 23 January 2024 · Xenia Students Sunderland

★★★★★ 5/5

Google

100% would recommend staying here. The rooms are an amazing size for the price, kitchen and bathroom, lovely common area with a gym and bike lock outside in the patio area. The staff, especially Billy and Lisa, are amazing at what they do and go the extra mile especially if things go wrong in the flat etc they’re on top of it right away to help. There’s a big car park and the WiFi connection is good. There’s loads of shops and takeaway places right on the doorstep or just a few minutes away. There’s buses and metros to Newcastle and Sunderland etc so good travel connections as well. The accommodation is located next to St Peter’s not even a 10 minute walk to get to campus or the bus to the city campus using the university buses for free.

Peter · 23 January 2024 · Xenia Students Sunderland

★★★★★ 4/5

Google

Very nice but no private washing machine

Ogbonnaya · 25 October 2023 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

No working appliances when moved in. Waited 4 weeks for an oven new stove top (that the previous client broke and ordered in July still hadn’t been dealt with) and extraction fan. Several several break ins due to slow timing motion door - I know it is ideal for moving belongings in but coming home alone after a night out can be dangerous. Homeless people sit outside the building too asking for money and cigarettes. The windows have a double back tint to obviously not show a public view of yourself however it gives the room a dark and grey mood so depressing. Fire alarms go off at least once a week for 45 minutes.which leads to standing outside in the winter waiting for several fire trucks to turn up with there being no fire. Several tatty designs to the room. Carpet was 2 inches short under the radiator. Bathroom floor severely stained and old painting not even covered up in the edges of the walls and behind the radiator. The only thing to praise is the out of hours telephone line are great and come down straight away. But interior staff 9-5 are not the best attentive

Molly · 12 October 2023 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

Cheap studio uni accommodation. However constantly getting broken into because the front door is motion censored and doesn’t shut for 10 seconds after it opens. Homeless people sit in the door way which can make it scary when returning to your home late at night, between January- May approximately 5 break ins, sometimes they’d get into the cinema room and smash the place up, sometimes they would try to get in other doors by smashing them or cutting the wood. Even when you’re in your flat it doesn’t particularly feel safe, also no peep holes which would make students feel safer in their homes. Fire alarm goes off once a week which then means standing outside in ur dressing gown while it’s winter. Also empire nightclub across the road is very noisy until early hours of the morning. The road it’s self is extremely noisy up until 4/5am with boy racers with loud exhaust showing off.

Scarlett · 12 October 2023 · Xenia Students Middlesbrough

★★★★★ 2/5

Google

When my daughter arrived the flat was not the specification she had booked. On top of that it was filthy. Not being the most confident person, my daughter was very tearful about all this. The staff were kind and looked after her while she waited for documents to be completed. They became more motivated to sort out issues when I, a very protective parent, arrived and firmly took control of the situation. While the rooms are big, the finish leaves much to be desired. Rooms are owned by different landlords, hers was uncooperative, refusing to replace a worn out and extremely uncomfortable mattress. The bathroom is old, shabby and falling to bits. The oven has one temperature - mega hot. The whole building is constantly ridiculously hot, even in winter. The common rooms are always messy and dirty. Security is rubbish, the cinema room was trashed multiple times during her 1 year residency. Not the worst place, but definitely not the best

Susanne · 12 October 2023 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

Quite literally the worst place I’ve ever stayed in my life. And I was in care as a child :/ I never really make negative reviews as often I think they are over exaggerated. But genuinely, I would never stay here again. I felt like the staff never cared about any of the students staying here, despite being so kind and friendly before moving in. The wifi is terrible, the TV in my room was so outdated that I couldn’t use Netflix. The drawers were broken and pathetically ‘fixed’ back on so they didn’t even close properly. My heating didn’t work during winter and they took months to fix it despite my consistent emails and phone calls asking for help. They only fixed it when I eventually withheld my rent. They charge you £30+ to come let you back in your flat, even though it can take them over 12 hours to let you back in. The hot water didn’t work for weeks on end. They didn’t care enough to fix this or really sincerely apologise. The rent is insanely high for such terrible service and poor quality rooms. When I moved in, my shower didn’t work because they had taken the parts of my shower (on/off knob) and given it to someone else. They just put the metal casing back on thinking I wouldn’t notice lol. They also took the fuses out of some of my fuse boxes, including the extractor fan above the hobs. They kept ringing to tell me I was in arrears with my rent because I hadn’t paid enough/ on the correct date. However, I had paid £600 per month on the same date as told to by a member of their staff and in email, only to be told that this amount of money was incorrect and that I was supposed to be paying it at the end of the month instead of the start. They forced me to pay twice in the same month meaning I ended up paying £1350 altogether as I had also been told I was underpaying my rent. Finally, they refused to give me access to my mailbox for months and kept promising me a key. At this point I was paying council tax but was told to wait for the letter stating how to pay it (the letter had my tax number on which I needed to set up an account), however I never received the letter because it was in the letterbox that I was unable to access. The receptionist told me that she would hold on to any of my letters and give me them but obviously that never happened. I was fined almost £100 for not paying my tax on time. Honestly this place has made me incredibly stressed and I will never recommend, nor live in a Xenia students building again.

Lucy · 11 October 2023 · Xenia Students Chester

★★★★★ 5/5

Google

All Saints House is the perfect accommodation for Sunderland Uni Students (or any students in the North East)! The location means that transport is easily accessible (you can be in Newcastle within half an hour of leaving the front door). There are several shops on your doorstep which is so useful. The rooms are spacious, modern and well equipped with furniture. The communal area is fantastic, along with the gym! All communal spaces are always clean. For all holidays, such as Christmas or Chinese New Year, the communal room is transformed to fit the festivity which is lovely! The staff are absolutely quality and make living here feel like home. Sarah, Amy, Billy and Lisa are all incredibly helpful and kind, going above and beyond for the students. They are always there if you need a cuppa and a chat - which is so appreciated (especially for those living far away from home). I would 100% recommend All Saints House.

Phoebe · 9 September 2023 · Xenia Students Sunderland

★★★★★ 1/5

Trustpilot

would not recommend anyone to stay…

would not recommend anyone to stay here! (Sheffield Sovereign Newbank specifically) they advertise a cinema room but in the 3 years I lived here the projector never worked despite multiple maintenance requests, and for 2 of those three years the room was locked. They advertise a common room with a PS4 but there is no PS4, the airhokey table has no puck, the table tennis table is broken, the pool table costs 50p per game. Maintenance issues take way way way too long to solve, the lift was out of service for about a month the first year I was here, and I was left with no toilet seat for over 2 months despite numerous complaints about this health hazard, another tenant had no working TV in theor room for almost 4 months despite the fact it's advertised, the multi-gym machine hasn't worked in 3 years, the tredmil has also been broken for over 1 year yet the gym is still advertised. The WiFi is down all the time.the fire alarms go off constantly (except when they brake and Xenia ignore it for over 2 months despite numerous complaints and the fact it's breaking the law!) When you move out they will also try and falsely accused you of not cleaning the room and try to charge you £80 so make sure you take videos when you move in and leave to prove they're lying! Bit luckily they're also incompetent and don't put your deposit into a deposit protection scheme which is illegal so they have to give you the entire amount back. The whole 1st floor stinks and I mean stinks! Like actual sewage and has done for over a year, reception is open for like 1 hour a day on week days so they're never there and your parcels always get turned away because the intercom has also never worked. There is also an issue with parcels being stollen from the post room, oh and they don't give you keys to your own post box anymore because they don't know which ones are which. If you accidently lock yourself out at any time other than the 1 hour reception is open then it will cost £32 to get let back In. Oh also, people break in all the time and reck the common room like smashing the disabled lift because they just leave one of the two doors open. They also just come into your room without giving any notice at all, like they just get the master key card and walk in without any warning which is illegal as 24h notice is required. There's so much more to say but I don't want to go on for ever

LSmth · 30 August 2023 · Xenia Students Chester

★★★★★ 5/5

Google

My past year at All Saints Has been great! It's a perfect area to stay in for a student! The local shops are a massive help, Lidl is only a 2 minute walk away from the accommodation entrance! Other shops are local too such as Tesco, B&M and Poundland. The metro line is also a 3 minute walk from the accommodation and from here you can go into Sunderland Centre as well as up to Newcastle! St peters campus is only a 10 minute walk away and City Campus is only a 10 minute metro away too. It really is a great location. The facilities at All Saints are great too. The gym and communal areas are all well maintained and it really does bring as sense of Home away from Home. The staff are also a big part of what makes the accommodation great. Sarah helped me a lot with my moving in last year as it was a last minute decision and made sure I had all the necessary information and helped make the move in process as smooth as possible. This year, Anna has been a huge help with providing information and keeping me up to date with the status of my tenancy from September. Billy always get's on top of every maintenance problem ASAP and keeps you up to date on the status of issues. They are all a huge help and i cannot thank them enough for the past year! The next year will be just as great I'm sure!

Curtis · 26 August 2023 · Xenia Students Sunderland

★★★★★ 5/5

Google

Rating only, no written review.

Myat · 27 July 2023 · Xenia Students Middlesbrough

★★★★★ 1/5

Google

No 1 fake accommodation

Daniel · 21 July 2023 · Xenia Students Sheffield

★★★★★ 1/5

Google

Rating only, no written review.

Wafa · 22 June 2023 · Xenia Students Middlesbrough

★★★★★ 4/5

Google

Rating only, no written review.

Puvis · 22 June 2023 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Jamie · 22 June 2023 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Good for students

Mirza · 22 June 2023 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Granddaughter lives thier so took her presents from Blackpool

Pauline · 22 June 2023 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Stayed here for 2 years , couldn’t ask for better accommodation and friendly staff.

Kaia · 22 June 2023 · Xenia Students Middlesbrough