Xenia Students reviews

★★★★★ 3/5

Google

I'm finally writing this review, after a final straw. Chronicle House has been one of the worst places I've stayed. I was supposed to move in on the 21st August, but management didn't let the onsite team know, so the room wasn't ready, wasting myself and my family's limited time to find this out. The room is nice now that my family deep cleaned it - something they shouldn't have had to do - but I moved in without a working microwave, which still hasn't been fixed and is apparently being "quoted by contractors". It's lucky I have an air fryer. EDIT: This paragraph doesn't apply and was my fault. However, I'm still frustrated given that I needed to ask for the bike lock code. This should be provided to residents with bikes on arrival, not an early hours call. ~And the final straw, the reason I'm writing this review. I need a bike to get to the station for work as I commute. They have decided to lock up and change the bike store lock without any notification to residents.~ This might seem like a small thing, but it was a factor in me being late to a job I need to be at. This is a critical part of my commute. The incompetence on display from Xenia students is astounding. If you can book anywhere else, I highly recommend you do until they fix these extremely basic problems of communication and maintenance. EDIT: Now things have been fixed, I'm bumping this to a 3. Though the previous stuff shouldn't have happened, they have managed to fix it.

Jordan · 16 January 2026

★★★★★ 1/5

Google

Absolutely terrible! Don't stay here! The staff don't care if you live or die! My classmate stayed in a much better apartment for £250 a week! This place is awful! Everything is very old and outdated! Staff are incredibly slow to respond and handle issues! There's never anyone at the front desk! Delivery services don't even come in! Nobody should stay here!! Trust me.

Jasmine · 16 October 2025

★★★★★ 1/5

Trustpilot

Keep well away from Rede house…

Keep well away from Rede house Middlesbrough. The heating and hot water is in constant fault. It was off for a month last time in March 26.They have no understanding of their statutory obligations and the complaints procedure is non existent. They expect a vulnerable student to use facilities in a building 500 metres away. Sent in excess of 30 emails 25 of which were ignored. Promises by complaints to respond ignored. I have a full chronological history of failings. If you are considering sending your child there then DON'T.

David · 9 June 2026

★★★★★ 5/5

Google

Chronicle House is a very nice and comfortable accommodation with friendly and helpful staff. The team is available on weekdays (Monday to Friday), so support is limited outside these times. Please take extra care with your access keys, getting locked out during out-of-office hours can be extremely difficult and frustrating, as reaching staff can be nearly impossible. That said, during working hours, the staff do their best to resolve any issues promptly and effectively.

Lenin · 24 April 2025

★★★★★ 1/5

Trustpilot

Cannot Contact Anyone at Xenia Stuident

Tried to call during working hours for the past 3 days - and have not been able to get through on the phone number provided. i have also sent emails, which promised a 24 hour reply. It has been 3 business days and have not got a reply. I also walked to the accom, no reception available again during working/business hours.

Andrei · 11 September 2026

★★★★★ 5/5

Google

I have been looking for a property in Chester and Liam was so friendly and helpful in finding my new home. Big thanks to Liam

Francesca · 13 July 2025

★★★★★ 3/5

Google

Initially management wasn't that good, now have a whole new team who are a lot better, Dawn and Chris actually get things done, when I first moved in (Sept 2020) the flat was disgusting, I had to deep clean it before using anything, in January 2021, the roof leaked, this was said to be fixed however leaked again in May, May is under the new management and we were offered another room whilst being fixed and it is supposed to be fixed now, other than that room is okay, £150 a week is fairly steep considering we haven't got half of the things promised when signing the contract. If you don't want the constant smell of weed and noise of drunk people outside running around, I'd recommend somewhere further away from town centre, other than that, the common room is decent, fairly expensive to wash clothes however, being at least £3.10 for a quick wash, and dryer being from £1.60. Overall, not the best however with new team it is getting better

Rebekah · 14 June 2021

★★★★★ 5/5

Google

Location is exceptional and in the heart of the town centre. Includes all bills an on-site gym, bicycle store, pool table and PS4 in the common room, rooms are equipped with everything you need and has an onsite maintenance team. What more could you want for £200pw?

Kerry · 26 January 2025

★★★★★ 1/5

Trustpilot

I only gave one star as there was…

I only gave one star as there was noting lower!

Glyn · 18 June 2026

★★★★★ 1/5

Trustpilot

Idiots

My experience with them has been one of the most damaging and distressing chapters of my life. Over four years of mismanagement, they drained me financially, devalued my property to less than half its worth, and left me entangled in endless emails and legal issues. Their behaviour shows a shocking lack of professionalism, and it’s clear I’m not the only one, many others have suffered at their hands. Whether you’re a landlord or a tenant, you are not safe dealing with this agency. They have caused harm to far too many people and should be held accountable. They are useless and scammers

Garbo · 9 July 2025

★★★★★ 1/5

Trustpilot

Complete wasters

Complete wasters. I dealt with Rodolfo Pettinato and Solomon and both are equally as useless as one another. After my door got damaged they accidentally gave the deposit back to tenant who went of laughing. Complete clowns. Xenia are worse than bad.

Ramesh · 3 January 2025

★★★★★ 1/5

Trustpilot

I will advise anyone looking for a…

I will advise anyone looking for a rental apartment that is affordable to avoid this company completely. My experience with them is something I will not wish on another. It was affordable in 2020 - 2021 suitable for a student like me, however, I have not rested since I left their rental company in 2021. They send me email every year claiming I am owning them rent in arrears which is practically impossible as I paid my rent every month then and before I could leave the rented apartment, I was cleared by the admin on everything after a check of the apartment and my account with them was done. They continued pestering their life not mine until 2023 when they claimed my deposit from TDS claiming that they discovered I did not complete my rent payment. How? After I was cleared in 2021? Then just yesterday in 2025, after claiming my deposit in 2023, they are sending me emails that I am still in arrears? Is it a crime I rented an apartment with you? How can I still be in arrears in 2025?

Mary · 26 March 2025

★★★★★ 1/5

Trustpilot

Quite simply the worst lettings agent.

Quite simply the worst lettings agent I have ever come across. I have been waiting a response to numerous emails for over 3 weeks, no promised return phone calls after 6 separate attempts.

Ben · 29 May 2026

★★★★★ 1/5

Google

Giving zero stars is sadly impossible. To all who are considering coming here: DO NOT. In fact do not go to any accommodation handled by Fortis student living and fortis estate management limited and fortis Lettings and managements limited. One quick search will show you they have a history of abusing students. Since I have been here, the manager of the building has lied to us on numerous occasions. We had mould growing on the walls and in our nightstand. Two leaks. One fire. Holes in the walls. No heaters in the common room for a long time. Gym was closed numerous time. The head office, as you may come to realise if you take your problems up with them, will lie to you incessantly. They are not ashamed of it. If you are living in Chronicle house and have been facing similar issues just call the hazard team, get pictures to the local paper and sue them if need be. It may not come to this. But it’s highly likely as they are a extremely dishonest and have a history of complaints from students in many of their other accommodations.If you still decide to live here in spite of all this. Prepare yourself to face blatant disregard for your health and safety. Unapologetic attitudes and lies. As well as staff that you cannot trust to help you and respond in time when you are in trouble or have issues in your room. Unlike what they will say, they have not resolved issues on time. And have not respected ANUK guidelines. To future students living here: I advise you to take the time to read the guidelines to know how you can protect yourself from these con artists. They even put up fake comments to boost their stats. Cheers, Issa Dioume student that lived at Chronicle house between 2017-2018. Please try to contact me if in the future you have issues with Chronicle house or any other Fortis student living accommodation. You may not receive compensation but the amount of complaints will help build a strong case against this horrendous company that has no honour. The staff take no pride in their job and hate it. It’s easy to see. They are embarrassed to be doing this job. As they should be. If you have a look at their contract they are obligated to lie to make sure they don’t randomly get terminated (fired)

Issa · 14 June 2021

★★★★★ 5/5

Google

Liam did a really good Job in assisting me with my apartment. I’m glad he made things so easy for me and I can’t wait to enjoy my stay 😊. …

Sure · 15 July 2025

★★★★★ 1/5

Google

Begrudgingly leaving a star (because Google doesn't allow 0 star reviews) but also the reception staff deserve recognition for their attitude and approachability. They were patient and understanding, sympathetic of the issues of tenants this negative review is absolutely no slight against these hard working people, rather the shambolic, exploitative company they work for. It is a shame that such nice people work for a shockingly bad rental company who is demonstrably not concerned about anything aside from your money going into their bank. The first issue I experienced during my stay was a roof leak, water leaking through my light fitting, cutting off my lights for often months at a time. Months later at the end of my tenancy this still was unresolved. To compound this flagrant disregard for my living conditions the whole building was without hot water for a month during winter. Upon reviewing other reviews on Google, this has been an issue for years!!! And it STILL remains unresolved!? The sheer arrogance to expect you to live with out the basic necessity of hot running water whilst taking your money and not offering any recompense is absolutely diabolical. I cannot find words strong enough for my displeasure with Xenia as a company. I truly feel sympathy for its employees who are forced to bear responsibility for the immense shortcomings of those in charge of maintaining the living standards of students in Chronicle House. Crooks!

Benjamin · 27 November 2024

★★★★★ 1/5

Trustpilot

DO NOT BOOK WITH XENIA

I am extremely disappointed with the service I received. From the very beginning, Fiona, Leighton and Liam all promised that a new mattress would be delivered to resolve the issue I had raised. Unfortunately, this never happened. Despite being reassured several times, weeks have now passed and I am still left without what was promised.

Naz · 19 September 2025

★★★★★ 5/5

Google

Paul is a lovely landlord who is very attentive. He always listens to any problems you may have and tried to sort them out as quickly as possible. The building is kept very clean and the rooms have great amenities. The prices are amazing for private studios compared to the prices of other studios in Chester, and the size of the rooms are great. I've got the deluxe room which is massive and is more than big enough to accommodate couples. The gym and common room is great too. The location is fantastic as you're a minutes walk from the centre of town and only 15 minutes walk from park gate road campus. I would definitely recommend Chronicle house to other students

Sinead · 15 June 2019

★★★★★ 5/5

Google

So… my old review was very harsh but true initially the run of this building was shockingly poor. But it’s been more than made up for by the new staff! They are attentive and really great! The old staff were rude and unhelpful and head office could still take some work but these people have more than made up for it! They are on hand immediately when anything goes wrong and listen to our issues and help best they can. A really great end to my year here! I would now recommend to anyone staying in Chester. Good distance to both the uni and city centre! 💖

Niamh · 14 June 2022

★★★★★ 4/5

Google

Student rep speaking here. I'd honestly ignore the 2.8 star average review you see on google. Most people, probably over 90% of the accommodation will have good experiences and only on the rare occasion write reviews, that's just the way it is and hence why there are many 1 star reviews about. Now there were occasions this year where we had issues, but a new team has been brought in which are excellent, friendly and will help you out in whichever way possible to give you the best experience. I can't fault the facilities and location, and with the new team of staff in, you're getting good value for money living here.

Matt · 14 June 2022

★★★★★ 1/5

Trustpilot

Promised calls now for nearly 4 weeks

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

David · 3 September 2024

★★★★★ 5/5

Trustpilot

Had a great experience with Xenia…

Had a great experience with Xenia Students, service was professional and proactive would highly recommend!

Elliott · 19 June 2026

★★★★★ 1/5

Trustpilot

Just awful

TERRIBLE COMPANY, buildings are left in an unsafe state with no problems ever being fixed. The attitude of the staff working for this company is absolutely appalling and they never take any concerns seriously. Do not ever rent or live in a building managed by this sham of a company. You will live to regret it (coming from someone who has lived in a building managed by Xenia).

Rachael · 10 December 2024

★★★★★ 1/5

Trustpilot

Unsafe, racist and filthy

This place has racist and abusive staff. They give out keys with access to other people’s rooms. It’s unsafe, terrible worth for money, and filthy Do not rent here!

Christina · 2 February 2026