Xenia Students Chester reviews

★★★★★ 5/5

Google

Paul is a lovely landlord who is very attentive. He always listens to any problems you may have and tried to sort them out as quickly as possible. The building is kept very clean and the rooms have great amenities. The prices are amazing for private studios compared to the prices of other studios in Chester, and the size of the rooms are great. I've got the deluxe room which is massive and is more than big enough to accommodate couples. The gym and common room is great too. The location is fantastic as you're a minutes walk from the centre of town and only 15 minutes walk from park gate road campus. I would definitely recommend Chronicle house to other students

Sinead · 15 June 2019

★★★★★ 5/5

Google

So… my old review was very harsh but true initially the run of this building was shockingly poor. But it’s been more than made up for by the new staff! They are attentive and really great! The old staff were rude and unhelpful and head office could still take some work but these people have more than made up for it! They are on hand immediately when anything goes wrong and listen to our issues and help best they can. A really great end to my year here! I would now recommend to anyone staying in Chester. Good distance to both the uni and city centre! 💖

Niamh · 14 June 2022

★★★★★ 4/5

Google

Student rep speaking here. I'd honestly ignore the 2.8 star average review you see on google. Most people, probably over 90% of the accommodation will have good experiences and only on the rare occasion write reviews, that's just the way it is and hence why there are many 1 star reviews about. Now there were occasions this year where we had issues, but a new team has been brought in which are excellent, friendly and will help you out in whichever way possible to give you the best experience. I can't fault the facilities and location, and with the new team of staff in, you're getting good value for money living here.

Matt · 14 June 2022

★★★★★ 1/5

Trustpilot

Promised calls now for nearly 4 weeks

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

David · 3 September 2024

★★★★★ 5/5

Trustpilot

Had a great experience with Xenia…

Had a great experience with Xenia Students, service was professional and proactive would highly recommend!

Elliott · 19 June 2026

★★★★★ 1/5

Trustpilot

Just awful

TERRIBLE COMPANY, buildings are left in an unsafe state with no problems ever being fixed. The attitude of the staff working for this company is absolutely appalling and they never take any concerns seriously. Do not ever rent or live in a building managed by this sham of a company. You will live to regret it (coming from someone who has lived in a building managed by Xenia).

Rachael · 10 December 2024

★★★★★ 1/5

Trustpilot

Unsafe, racist and filthy

This place has racist and abusive staff. They give out keys with access to other people’s rooms. It’s unsafe, terrible worth for money, and filthy Do not rent here!

Christina · 2 February 2026

★★★★★ 1/5

Trustpilot

It is when you move out you will know…

It is when you move out you will know they don't give a shit about you,they treat you like you don't matter ,I doubt if people's mental health means anything to them,they even over charge you and not even give a breakdown why that amount was deducted.

Teju · 24 July 2025

★★★★★ 1/5

Google

0 Star for thsi place! Just helped a friend to collect his personal belonging from this accommodation, one of the staff was trying to help out packing has swapped a Dyson hairdyer in purpose while I was loading stuff onto my car, this is shocking!!! Just fund out when Im back to Manchester after 1 hour drive. Will report to police if they dont give it back!!! Shocking!!!

LegeNd_Gamer · 14 June 2021

★★★★★ 1/5

Trustpilot

an absolute shambles of a block…

an absolute shambles of a block management company. do not expect them to do absolutely anything for you or in response to emails. Would afford 0 out of 5 if possible.

Customer · 10 September 2025

★★★★★ 1/5

Google

0 Star for thsi place! Just helped a friend to collect his personal belonging from this accommodation, one of the staff was trying to help out packing has swapped a Dyson hairdyer in purpose while I was loading stuff onto my car, this is shocking!!! Just fund out when Im back to Manchester after 1 hour drive. Will report to police if they dont give it back!!! Shocking!!!

AL · 23 October 2020

★★★★★ 1/5

Trustpilot

Don't let Xenia take your money

Xenia promised to call me and give me a virtual viewing for a studio for the past week. I didn't get any calls and they want me to pay a holding deposit before even seeing where i will be staying which is absolutely crazy. Do not even come close to them. If i could put 0 stars i will!

Ptr · 4 September 2024

★★★★★ 2/5

Google

Room was filthy, tv broke heater broke, toilet seat broke, paint peeling off, missing shelves and doors.

Jess · 27 March 2024

★★★★★ 1/5

Trustpilot

Xenia estates are not to be trusted.

Xenia estates are not to be trusted. They contravene basic human rights . They advertise inaccurate and false details on their website. They are not proactive. The estate managers are not qualified.

Sue · 13 April 2025

★★★★★ 1/5

Google

Stop taking advantage of students 12 - number of days that tenants were without hot water in January 55 - number of days that common areas of the building were without heating 80 - number of days to replace a faulty mattress 72 - number of days to remedy a leak from a main light fitting, affecting a tenant’s ability to study, work, cook etc. 52 - number of days to remedy abnormal condensation causing increased humidity and the spread of mould while refusing to relocated the tenant 92 - number of days before Fortis began to listen seriously to tenants’ complaints, after a picket at their head office

Martin · 15 June 2019

★★★★★ 1/5

Google

if i could give this building 0 stars, i would. absolute sham of a building and fortis are absolutely no help whatsoever. the people they have running the building are incompetent. i wouldn't bother reporting anything as damaged in your room as it won't be fixed - i am on the ground floor, and before i officially moved in i asked if the window lock could be fixed as it was broke, they had somebody come in and check a few weeks later but apparently, it wasn't the biggest issue (i was told it would be fixed lol, it's now april, 7 months later, my window hasn't been fixed), the floor outside the bathroom is warped and has been since i moved in, the shower has mold, my light blew and i was told apparently it's not "broke" the entire circuit needs replacing, had an email to say the "parts had been ordered from over seas" or some nonsense, my light still doesn't work. we weren't shown how to use any appliances, just directed to the leaflet on a notice board, that had to be shared between everybody in the building. on top of the problems with everyone's rooms we have had a massive flood that was never actually resolved, the hot water went off in january, we were being told head office knew about it, that was a lie. we had a fire in the gym, a leak in the gym, the common room is always out of use for one reason or another, there is no "social events", i think there has been half of one since i first moved in? We have had no apologies for any of this, despite the absolute inconvenience it poses. My rent a term is £2667.50 or something absurd along those lines and for what? We have had no compensation, in fact, rent was reduced for those considering moving in AFTER the flood, not those who lived in the building during the flood. Since living at Chronicle House i have been consistently sick, i would honestly advise anyone to not even bother VIEWING this place, it's not worth it. PS. i had a friend get stuck in the lift the first week she moved in, she wanted to move back home and getting stuck in the lift allowed her to cancel her contract with fortis, her room was re-let, however, for some reason, they still tried demanding she pay the full years rent anyway.

Riv · 15 June 2018

★★★★★ 1/5

Google

IT IS A SCAM. Really bad experience. Fire in the gym. Waterflood on groundfloor, leak in the gym, leak in the corridor, leak in our room, no hot water for weeks, and the list goes on. No explenation, no compensation, not even an apology after something goes wrong. This company runs its scam for his residences in other cities as well, feel free to do some research on other social media and news papers before you make a really bad decision.

C · 15 June 2018

★★★★★ 1/5

Google

DONT COME LIVE HERE. I'm here since October and we've had two big floods, a fire, a leak for TWO months in my room... The list goes on and on, and when you try to complain nobody answers and then they deny the things. They laugh in our faces. More things: no warm water at all for two weeks and still not properly fixed, damp in rooms, already broken and dirty things when we moved in, the small gym out of service several times and for long periods...

Diana · 15 June 2018

★★★★★ 1/5

Google

I stayed here for the 2017-18 academic year and have not had the best experience. It all started with a burst pipe in the ceiling of the first floor, which flooded the first and ground floor, the gym and the common room. Which meant living inside a building site for two weeks, for which they could only apologise for the inconvenience. A second leak occurred not too much later on the Second floor and following on from that another leak in the gym. It is only January and now and the hot water is not working for the entire building. It has been like this for the past week. I can confirm cold showers are not nice at 7am. I am however happy with the room, and as long as nothing else goes wrong for the next 6 months of my time here it is a nice location to stay in. Other things to mention are; the website advertises table tennis which doesn't exist and regular social events which happened once when we moved in and haven't heard of since. Overall i'm not impressed with the management of events that occurred as there just didn't seem to be much urgency. Also no compensation for the lack of services we were still paying for. If you plan on living here i hope you don't have the same experience as me. An update a month after i wrote this, the building suffered an electrical fire in the gym radiator and we all had evacuate for an evening while fire crews dealt with this issue. No management for the building showed up that night to see if we were all ok, the student representative was left to deal with it all. I hate living with the worry something will go wrong again soon.

Aaron · 15 June 2018

★★★★★ 1/5

Google

Hello, I am writing this review because I live awful situations since I'm in the building. I came here for the year 2017-2018. A flood happened in the building, on the ground floor and first floor. Some people had the ceiling falling in their rooms and had to sleep in this situation in wet rooms with soaked mattresses for a week! A fire also happened, the manager of the building didn't come to the building to help us in this dangerous situation. I lived for 2 months in a room in which water was dripping from the window and mold growing in the nightstand and on the wall next to my bed. It took 2 months to be resolved and a lot of efforts. I had to run after my manager, to call the health hazard team who helped me to go through this situation. The building had also no hot water for 3 weeks and the situation is still not totally sorted yet. I let you imagine how difficult it is to live in these conditions. No compensation was even given for all that happened. We are apparently not liable for one in spite of all the issues we have been facing. The person in charge of our complaints apologised about the flood, fire, and mold when I saw her and the next day she denied the existence of a flood in the building and gave me fake proofs to prove that everything I have been living was sorted well and quickly. Which isn't true. It takes weeks to get answers and help from fortis student living. If you are considering living here, the only advice I can give you to protect your health and safety is to never come to this place. A lot of other student accomodations exist. I wish someone had told me this before having to live this desperate situation which is totally impeding my student life.

Violaine · 15 June 2018

★★★★★ 5/5

Google

Living here is great, issues get solved quickly by Cara the accommodation assistant at the front desk! She is always eager to help no matter the issue wouldn’t know what to do if she wasn't here definitely deserves praise 🫶🏻 …

Lupin · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Didn’t let me in on start of contract date, now won’t give me key to letter box. Very disappointing. Do not recommend.

Itoro · 3 November 2024

★★★★★ 1/5

Google

No hot water for laughable periods of time, run by a company completely unwilling to proactively adress the issue, or at the very least compensate tenants, for what is a very clear breach of contract. Would not reccomended to any new or continuing students in Chester.

Jordan · 16 April 2023

★★★★★ 5/5

Google

10 on 10 everything, rooms, laundry, one friend can stay for one night free !

Mr · 27 November 2024