Xenia Students reviews

★★★★★ 1/5

Google

The xenia Lettings is the worst place one can stay. They are the worst people to do maintenance. On 6th Feb, I registered a complaint that there is a leakage from the toilet, a scamor, the pipeline. Then I went and came back, since it was midnight, in the early hours on Friday. After going to work, I came back especially to speak to these xenia reception people to fix the issue. I spoke to them, and they said that they would not be able to fix it because it's a weekend, and that they would try their best. Then on Monday, I went to them again and I couldn’t use the toilet because it stinks as hell if I use it. I couldn’t use the toilet. I had to go to my friend’s place, which is half an hour away from here, and stay there so that I could use her toilet on Saturday and Sunday. I did that. Then later on Monday, I went to work in the morning. In between, I came back especially to speak to the reception guys about when they could fix the issue. That guy, I don’t know what his name was, said that he would speak to them and try to do the needful as soon as possible. Later on the same day, Monday night, after coming back from work, the issue was still not sorted. So at 11 o’clock, I called the warden again. I called the emergency helpline again. The warden came and saw this leakage and assured me that he would speak to the reception the next day and try to fix it. Then later, he also told me that the only thing he could do was put off the entire water supply of this particular apartment. So I don’t understand what I should have done. If they cut the water supply, how should I have a shower and go to work and wash my utensils? Where should I go for the toilet? I don’t understand what he was thinking. I don’t know if he was like a dumb master or something like that. I’m not sure whether his name was Keegan. And he assured that it would be sorted out in the next two days. Tuesday went, Wednesday went, Thursday went. Nothing was done. Today is Thursday. I called up the emergency helpline out of hours again. They are saying they couldn’t do anything. By the way, just to mention, I had registered an online complaint as well on Friday. So on Thursday, that person told me that a lady warden Sofia would come in to see me. She came, she saw it, and later she said all she could do was just pass on the message to the management or whoever takes care of it. And she also mentioned to me that every Wednesday a maintenance guy comes in. I don’t understand. They want the rent to be paid on time, but still they cannot solve the maintenance issues. This is a studio apartment. How am I supposed to live in a stinking apartment because whenever there is a leakage, it stinks? And they have not even come back to me offering a separate house to stay in on a temporary basis. Nobody is there to respond properly. The warden said that she would not be able to do anything more. And when I asked her about the previous warden who visited me, she said that he is on holiday till the end of the month. So I don’t understand what kind of maintenance services these people offer when they require full payment to be made to them, I mean the rent every month on time. I am attaching the photos for your reference. Trust me, it’s the worst. Please do not stay with Xenia Lettings. At first, you will feel it is attractive, but later on you will really struggle with maintenance issues. You will have to stay in a stinking house or apartment.

Samiya · 16 February 2026

★★★★★ 1/5

Google

Update: they contacted me fixed 1 thing which was a broken lock which wasn't on the list of things that are on this review, the leak has gotten worse and is damaging the walls and floor more and now my electric goes off every 2 weeks and the fuse box is stuck behind a locked door and the keyholder is non existent. Honestly the most disgusting company I have ever rented from, please avoid. I moved into an apartment that was filthy and had the previous occupants belongings still in it, the apartment was covered in mold, there was damp in the walls, damages throughout and the heatong didnt work, I reported all those issues using their maintaince site in August and have had no updates on anything. It got to october and I threatened to stop paying rent, they quickly fixed that but no other issue has even been updated, there was and still is a crack in the toilets cistern which has gotten worse and created a major leak that has cause damaged to the walls, I have attached a screenshot of the constant no response I have had on that. I still have 12 open open issues that haven't been responded to, they do not try to fix there issues. I have an email chain of 15 emails with about 2 responses that arent automated which are just "i apologise we'll look into this" they have not looked into this, it has gotten to the point I have gone to a solicitor regarding the contract as I am sure they are in breach of it at this point. The only way to get them to do anything is to threaten to no pay your rent.

Alfie · 16 March 2026

★★★★★ 5/5

Google

Faith was incredibly helpful throughout my stay. She responded promptly to every email and was always approachable and supportive whenever I had a question. Her communication made the entire accommodation experience smooth and stress-free. I really appreciated her professionalism and willingness to help. Thank you, Faith, for making everything so easy and comfortable.

Shwetha · 16 March 2026

★★★★★ 1/5

Google

would not recommend anyone to stay here! they advertise a cinema room, but in the 3 years I lived here, the projector never worked despite multiple maintenance requests, and for 2 of those three years, the room was locked. They advertise a common room with a PS4, but there is no PS4, the airhokey table has no puck, the table tennis table is broken, and the pool table costs 50p per game. Maintenance issues take way way way too long to solve, the lift was out of service for about a month the first year I was here, and I was left with no toilet seat for over 2 months despite numerous complaints about this health hazard, another tenant had no working TV in theor room for almost 4 months despite the fact it's advertised, the multi-gym machine hasn't worked in 3 years, the tredmil has also been broken for over 1 year yet the gym is still advertised. The WiFi is down all the time.the fire alarms go off constantly (except when they brake and Xenia ignore it for over 2 months despite numerous complaints and the fact it's breaking the law!) When you move out they will also try and falsely accuse you of not cleaning the room and try to charge you £80 so make sure you take videos when you move in and leave to prove they're lying! Luckily, they're also incompetent and don't put your deposit into a deposit protection scheme, which is illegal, so they have to give you the entire amount back. The whole 1st floor stinks, and I mean stinks! Like actual sewage and has done for over a year, reception is open for like 1 hour a day on week days so they're never there and your parcels always get turned away because the intercom has also never worked. There is also an issue with parcels being stollen from the post room, oh and they don't give you keys to your own post box anymore because they don't know which ones are which. If you accidently lock yourself out at any time other than the 1 hour reception is open, then it will cost £32 to get let back In. Oh, also, people break in all the time and reck the common room like smashing the disabled lift because they just leave one of the two doors open. They also just come into your room without giving any notice at all, like they just get the master key card and walk in without any warning, which is illegal as 24h notice is required. There's also not 1 fire extinguisher in the whole building despite the fire alarms going off constantly There's so much more to say, but I don't want to go on forever

Lewis · 10 April 2025

★★★★★ 1/5

Trustpilot

Keep well away from Rede house…

Keep well away from Rede house Middlesbrough. The heating and hot water is in constant fault. It was off for a month last time in March 26.They have no understanding of their statutory obligations and the complaints procedure is non existent. They expect a vulnerable student to use facilities in a building 500 metres away. Sent in excess of 30 emails 25 of which were ignored. Promises by complaints to respond ignored. I have a full chronological history of failings. If you are considering sending your child there then DON'T.

David · 9 June 2026

★★★★★ 1/5

Google

I don’t recommend anyone to rent a place from Xenia company, here are the reasons. My key card for the room door did not work and twice and it was on the weekend and I called the company to inform them and they made me pay £30 each time because they are greedy, the have no one to manage the building or no mentor to be at the building for emergency situations. Basically if you lose your card or if it’s not working, you will end up homeless because there is no one at the reception, helpline is useless and they charge you extra for what you paying. Fire alarms always goes off for no reason. The management is really poor and shocking (rude). When I moved to Sheffield, Liam was the building manager and everything was perfect till he left and Xenia ghosted the building. Overall, I do not advise anyone to rent or move here. The worst place ever I’ve stayed and I deeply regret renting with Xenia.

David · 16 June 2023

★★★★★ 1/5

Trustpilot

Cannot Contact Anyone at Xenia Stuident

Tried to call during working hours for the past 3 days - and have not been able to get through on the phone number provided. i have also sent emails, which promised a 24 hour reply. It has been 3 business days and have not got a reply. I also walked to the accom, no reception available again during working/business hours.

Andrei · 11 September 2026

★★★★★ 1/5

Google

Dreadful experience, stay as far away as you can. Hot water was broken for months with no compensation given, unbearably hot in the summer and the quality of the furniture and kitchen equipment is atrocious and will fall apart while they will still take all of your deposit blaming you. Lifts regularly break, fire alarms go off all the time and the corridors reek of cigarettes. Landlords and management should be ashamed of themselves. I would give zero stars if I could. Avoid at all costs and spare yourself this overpriced miserable experience.

Kyle · 12 July 2025

★★★★★ 1/5

Google

Would not recommend living at Xenia Student Accommodation. The lift didn’t work the whole time I was there, and no real updates or apologies were given. What made things worse was the random fire alarms, going off at midnight, 2 AM, etc. Multiple times. I tried contacting management several times, and while they responded occasionally, nothing was ever properly fixed. For a student accommodation, you’d expect better support and working facilities. Definitely not worth the price I paid.

Patkuriashwin · 10 July 2025

★★★★★ 1/5

Google

This has been a very disappointing experience, especially considering I recommended this accommodation to the tenant. Before move-in, we were assured that the room would be fully ready. However, upon arrival, it was clear that proper preparation had not been done. The room was not cleaned to an acceptable standard, and several areas required attention, which created a poor first impression and unnecessary inconvenience. Since these issues were reported, communication with management has been very disappointing. Despite multiple attempts to follow up, responses have been slow or completely absent, and no clear timeline has been provided for resolving the problems. This reflects poorly, especially when expectations were set differently beforehand. Additionally, even simple requests like a tenancy confirmation letter took multiple reminders, which should not be the case for such a basic requirement. As someone who recommended this place, this situation is quite embarrassing and frustrating. Overall, the lack of preparation, unresolved issues, and poor communication have made this a negative experience, and it has affected my trust in recommending this accommodation to others.

Noumana · 19 March 2026

★★★★★ 1/5

Google

Very disappointing experience with Xenia accommodation. I was told before moving in that the room was ready for immediate move-in, but when I arrived the condition of the room clearly showed it had not been properly cleaned or prepared for a new tenant. Several appliances and areas required deep cleaning, which was later confirmed through the Fixflo maintenance system. Since reporting these issues, I have contacted Manager Lisa and Sanskaar at the reception multiple times, but communication has been extremely poor. Many of my emails have gone unanswered, and there has been no clear timeline provided for resolving the maintenance issues. As a tenant paying rent, it is frustrating to constantly chase management just to receive basic updates. I also needed a tenancy confirmation letter for official purposes, which should be a simple request for any property manager. However, even this required multiple follow-ups before it was provided. Overall, the lack of preparation before move-in, the unresolved maintenance issues, and the poor communication from management have made this a very stressful experience. Tenants deserve honesty about room conditions, timely maintenance, and proper communication, none of which have been handled well in my case. I would not recommend this accommodation unless management significantly improves how they treat and respond to tenants.

Aurang · 16 March 2026

★★★★★ 1/5

Google

Sadly lots to complain about: No hot water currently, heater has worked a total of one time in the past 5 months, constant fire alarms which has been detrimental to my anxiety, although thankfully this has calmed down, not relevant to Xenia lettings (to do with urban evolution) however they have me the wrong post key when I moved, and my keycard didn’t work after a month and they took around two weeks to actually get back to me on it- so if you choose here, go with Xenia and not urban evolution! The room I moved into was a state, with a grimey micro-oven that I have refused to use as it’s just a bit grim, a gap in one of the windows seal and dirt on all surfaces, this includes drawers, the extractor fan (which was covered in grease) . The shower I moved into was clogged with hair before I moved in and there was a dark stain on the mattress. There were also a lot of scratches, marks and stains on the walls and bathroom floor. Side note but the sink is quite small- but this is just due to the fact it’s a studio room. Also the bathroom has self closing taps which is a bit weird but understandable. Also.. silverfish!! On the positive side, the location is great despite the uphill climb to the centre and the current road closures due to construction, and is very close to the tram stop and bus stops which I find great. Lots of plug sockets and more or less soundproof windows. I wasn’t initially going to write a review on the issues with the building, but the lack of hot water is a big problem that I’m not sure why it hasn’t been dealt with yet. In summary, if you choose to go here, go with Xenia lettings and not any other landlord as I’m sure their tenants are happier than I am with urban evolution.

HollyScanlon · 16 February 2024

★★★★★ 5/5

Google

I stayed in Xenia students for my last year so n uni. Everything was great, the staff were very kind and friendly as well as very helpful and supportive, I also liked the facilities provided especially the well equipped gym. The corridors and the common room were always tidy and clean. It is worth experiencing the lovely stay in Xenia students.

Rawan · 16 June 2022

★★★★★ 1/5

Google

AWFUL - AVOID If I could give it 0 stars I would. Absolutely appalling management on the building, we've had to stand in toilet water every single day for 8 months and Xenia argue they've 'acted accordingly'. Apparently making your tenants stand in toilet water multiple times a day for 8 months is acceptable 🙃 The building is not safe. There is now a sign on the post room door telling you to ring 101 if your parcels have been stolen, because they leave the doors wide open so anyone can come in and so many people have had their post stolen. Not safe. Not secure. We've had so many issues with both maintenance and management. But funnily enough on the rare occasion you can get in touch with them or the even rare occasion they do reply, it's to tell you it's been passed on and someone will be in touch. Another great joke on Xenia's behalf! I've been going through with the same complaint since the start of May. 3 months later, still not sorted. I live on the 10th floor and my laminate flooring fell THROUGH underneath the skirting board so I could see the brick work outside. Not just one, but in two different places in the flat. I could use my oven for over a month because it would blow the fuses and cut off all electric in the flat. This took over a month to sort out. The washing machines also stain your white clothes black and brown! (This has happened numerous times now). Oh and the fire alarms! If you like being woken up at 6am or in the middle of the night multiple times a month for it not to be turned off for 2 hours, this is the place for you. I would seriously avoid this building at all costs. It's god awful, and if you look at all of the recent reviews you will see why. Awful management. Awful building. Awful facilities. Xenia only care about money and not your safety or wellness.

Molly · 16 June 2023

★★★★★ 1/5

Google

Run!!!! If I could give this house a zero rating, that would be perfect. They'll only collect your money and never fulfill their part of the agreement. They gave us a bed and mattress with bedbugs and we've been complaining since we moved in and nothing has been done till now. Heater is not working and winter is almost here. Once your room has an issue, just forget it cos they'll not do anything. Bedbug bites all over my body but I still need to pay full rent. No accommodation manager available, you'll rarely see anyone to talk to. Worse place to live in. P.s: Don't even tell me to call for further discussion because there's always no result even after wasting time to call to complain.

Omowumi · 16 June 2023

★★★★★ 1/5

Google

Please don't make the same mistake as I did!!! I am writing to express my current on going experience with the building and services provided by Xenias Students. The corridors are extremely dirty and there are barely any people on sight during the day which makes us the residents feel unsafe. The front doors are often left open at night which further adds to the residents insecurity. Furthermore, I have had parcels stolen from my doorstep and the staff at the reception play Candy Crush instead of attending to their responsibilities. They are also unprofessional when handling house issues, especially for those of us who are renting through a private landlord. They have told me that it's not their job to address our concerns and that we should contact our landlord instead. I got a private contractor to come over who suspects that the pipe isolation between the boiler room and my room had not been done to a good standard (Xenias issue to fix). This is a reflection of the fact that every time it gets colder it seems that I have no hot water in my apartment. In addition to this, I experienced a major inconvenience when I had no hot water and heating during the recent cold spell. Despite notifying the staff about the issue, they did not bother to leave their seats and help me because it was not their work obligation. There is no moral obligation from the staff. I have contacted the head office several times, leaving several messages and several emails. "We'll pass on your message to the building manager", and yet until this day I'm still waiting for a reply. Moreover, the constant alarm alerts have caused us the residents an enormous unnecessary headache and I am alarmed that no one is usually on sight when they go off. The fire brigade is often called to turn off the alarms and yesterday, the alarm was on for over 4 hours, causing much distress to everyone. Despite numerous attempts by the residents and the fire brigade to get in contact with Xenia, we all failed miserably. I encourage everyone to do their due diligence before renting a room with Xenia.

M · 16 June 2023

★★★★★ 1/5

Google

Place is an absolute joke the fire alarm goes off once a week and no one is on site to sort it:) this is also a great waste of the fire services time who are forced to come out every week because someone burnt their toast.

Jordan · 16 June 2023

★★★★★ 5/5

Google

It's been almost one year and we lived a peaceful time here. Everything we needed was available there. The tenants do not need to do anything except pay the rent once in a month. We had no complaints about Wifi, electricity or so. I would always recommend. 💙

A · 26 July 2025

★★★★★ 1/5

Trustpilot

I only gave one star as there was…

I only gave one star as there was noting lower!

Glyn · 18 June 2026

★★★★★ 1/5

Trustpilot

Idiots

My experience with them has been one of the most damaging and distressing chapters of my life. Over four years of mismanagement, they drained me financially, devalued my property to less than half its worth, and left me entangled in endless emails and legal issues. Their behaviour shows a shocking lack of professionalism, and it’s clear I’m not the only one, many others have suffered at their hands. Whether you’re a landlord or a tenant, you are not safe dealing with this agency. They have caused harm to far too many people and should be held accountable. They are useless and scammers

Garbo · 9 July 2025

★★★★★ 1/5

Trustpilot

Complete wasters

Complete wasters. I dealt with Rodolfo Pettinato and Solomon and both are equally as useless as one another. After my door got damaged they accidentally gave the deposit back to tenant who went of laughing. Complete clowns. Xenia are worse than bad.

Ramesh · 3 January 2025

★★★★★ 5/5

Google

This will be my third year staying with Xenia Students - by far one of the best student accommodations in Sheffield I’ve come across. Throughout my stay all the staff members have been extremely approachable, helpful, and punctual with my inquiries and requests for repairs. As it may have already been mentioned, the location is also advantageous and, in my opinion, strikes the golden balance between the distance to the city centre and the university buildings. Facilities and rooms are well-equipped & are comfortable, to say the least. Would definitely recommend and thank you, Xenia, for making my stay a very enjoyable experience (with a special thanks to Liam Fairest!)

Jalal · 16 June 2022

★★★★★ 5/5

Google

I can’t but say thank you to Siobhan rogers for her patience and kind behaviour. She made my experience with Xienna lettings worth while . I will keep recommending Xienna lettings

Bukola · 16 April 2025

★★★★★ 1/5

Trustpilot

I will advise anyone looking for a…

I will advise anyone looking for a rental apartment that is affordable to avoid this company completely. My experience with them is something I will not wish on another. It was affordable in 2020 - 2021 suitable for a student like me, however, I have not rested since I left their rental company in 2021. They send me email every year claiming I am owning them rent in arrears which is practically impossible as I paid my rent every month then and before I could leave the rented apartment, I was cleared by the admin on everything after a check of the apartment and my account with them was done. They continued pestering their life not mine until 2023 when they claimed my deposit from TDS claiming that they discovered I did not complete my rent payment. How? After I was cleared in 2021? Then just yesterday in 2025, after claiming my deposit in 2023, they are sending me emails that I am still in arrears? Is it a crime I rented an apartment with you? How can I still be in arrears in 2025?

Mary · 26 March 2025