Xenia Students Sheffield reviews

★★★★★ 1/5

Google

I accidentally left my card inside and locked myself out of the apartment around 7:30pm on Friday. They claim to have 24 hour help line and onsite representatives. However no body was available to help when I called. I then called them several times but the operator simply asked me to stay somewhere else for the night, knowing that I didn’t have my ID or wallet with me.

Will · 16 June 2022

★★★★★ 1/5

Google

I lived in room 905 for the previous academic year 2020-2021. Lift broken for almost a month during my stay which is unacceptable when living on the 9th floor. Main light in my room went out and took months to replace. Left in June and despite chasing up with building management my deposit has still not been returned and no update has been given.

Eamon · 16 June 2022

★★★★★ 1/5

Google

DO NOT USE THIS ACCOMMODATION! No hot water and fault reported as early as January 2017. Fortis Lettings claim no responsibility and say the freehold is owned by Fortis estate management LTD. It’s dreadful, tenants left in below zero temperatures without hot water. Watchdog has been notified. Landlord taking over £24,000 a week from tenants and NOT taking the situation seriously!

Marie · 17 June 2018

★★★★★ 5/5

Google

Liam is a very nice guy, he has been supportive and doing excellent job.

DAVID · 16 June 2022

★★★★★ 5/5

Google

It was lovely living at Xenia accommodation!!! Siobhan is the greatest the most helpful, welcoming and nicest Accommodation Manager!!

Euh · 16 April 2024

★★★★★ 3/5

Google

Strategic location, easy access to public transport and all necessary shops. However the apartment utilising access card system without 24hr on site team, I had my access card not working twice, it was after work hour so I need call emergency line and wait for sub-contracted security to attend. Shortest waiting period for the security team to arrive was 1.5 hours because they are not coming from Sheffield. Washing machine and dryer are available in the building but need to pay.

Yong · 16 June 2023

★★★★★ 1/5

Trustpilot

Unsafe for female students, incompetent behind the scenes

Moved out of their property 4 years ago, received an email this week insisting I owed £675 in unpaid rent. After days of worry and poring over old bank statements to prove otherwise, here is the full body of the email I received:

JW · 4 April 2025

★★★★★ 5/5

Google

I had an excellent stay at Sovereign Newbank House, thanks in large part to the outstanding service provided by the accommodation manager and whole maintainence team and other staffs. They were really attentive, ensuring all my needs were …

T · 16 April 2025

★★★★★ 5/5

Google

I have stayed at Xenia Accommodation for almost 2 years and I can say I enjoyed my time living there. The rooms are spacious enough and the staff are always ready to help and support. Lastly, rent through Xenia and not Urban Revolution as i have a friend who rented from Urban Revolution and did not have a great experience.

Kingsley · 16 May 2024

★★★★★ 1/5

Trustpilot

an absolute shambles of a block…

an absolute shambles of a block management company. do not expect them to do absolutely anything for you or in response to emails.

Customer · 10 September 2025

★★★★★ 1/5

Google

No hot shower in 2 months; parcels never delivered due to poor system of collection; I once forgot my key in the apartment and it took them 11 hours for them to open for me (I asked at 11 a.m. on a Thursday); holes in the wall and one old radiator for a whole room that is constantly freezing; avoid at all cost!

Louis · 16 February 2024

★★★★★ 3/5

Google

I’ve been here for 7 months. It’s been OK except for the occasional firm alarms going but that seems to have been sorted now. Recently noticed security at the reception. That’s a great improvement too. My room (superior room) has no issues. So far so good, it’s not been outstanding but it’s not horrible either. I see the effort been made to improve. It’s an OK place to stay in the city Centre.

Dejunk · 16 June 2023

★★★★★ 1/5

Trustpilot

Don't let Xenia take your money

Xenia promised to call me and give me a virtual viewing for a studio for the past week. I didn't get any calls and they want me to pay a holding deposit before even seeing where i will be staying which is absolutely crazy. Do not even come close to them.

Ptr · 4 September 2024

★★★★★ 5/5

Google

The location is great especially during this online courses period, very close to M&S, co-op, wilko etc. The living condition is good as well, worth beyond the price in my opinion. And stuffs are very kind. Living in the south-facing higher floor can enjoy a lot of sunshine ☀️

Gonefish · 16 June 2022

★★★★★ 5/5

Google

One of the best student accommodations I've ever lived in and also super friendly staff literally couldn't have asked for more. The only thing that I don't like that it's like 20 minutes walking distance from my classes other than that everything is great.

Phaethon · 16 June 2022

★★★★★ 1/5

Google

Very poor experience. Didn’t let me in on contract start date, meaning I had to pay £200 for bnb. False advertised rent amount. Now won’t let me have key to let post. Very disappointed. Do not recommend.

Itoro · 14 November 2024

★★★★★ 5/5

Google

Very Good, Spacious rooms, Rent incurred all the facilities like, WiFi, Water, Electricity, Heating. Near the Sheffield Hallam University, Train station, Bus Interchange 10-15 minutes walk.

NARESH · 3 April 2025

★★★★★ 5/5

Google

Location is perfect! Close to the city centre and both universities.

Fola · 16 June 2023

★★★★★ 1/5

Google

AVOID! Avoid this rubbish place for any price. I have lived here for one year and I had …

Borna · 16 April 2025

★★★★★ 2/5

Google

Trust me, don’t live here, I will live here from 2015 to 2016. The elevator has been broken for half a year, the fire alarm always wakes you up in the middle of the night, and the chairs and sofas will break if you sit on them accidentally. Moreover, the deposit was not refunded when I checked out. The front desk said it would be refunded within a week, but I returned to China a week later and never received my 250 pounds again. Trust me, do not choose here, I used to live here in 2015-2016. The lift was not working for half a year, the fire alarm always wake me up during night, ENOUGH WITH THAT! Do not us their sofa because they are easy to broken. And, I haven't got my £250 deposit back yet, the staff said they will return the deposit after a week when we returned the room. it's already 2018 now! WHERE IS MY MONEY?!

欧阳正直 · 17 June 2018

★★★★★ 1/5

Google

I believe I've been more than patient, but now it's been 3 weeks of no hot water. DO NOT IGNORE THESE REVIEWS. We're not joking, this place has not been providing us with hot water for 3 weeks and the attitude of the higher management is DISGRACEFUL. They do NOT care about their tenants at all. It's December, I have to catch a flight tomorrow and I can't have a hot shower and wash my hair in my ''PREMIUM'' accomodation. It's been 3 WEEKS with maybe 2 days when we had kind-of-warm water during these 3 weeks. Fortis refuses to acknowledge our complaints and says they fixed the problem and deny it still exists despite everyone saying the water is ICE COLD. They simply don't care. They keep giving us excuses and saying they've fixed the issue but we can't see any results. They also refuse to give out any compensation because we can't ''prove that the issue affected us financially with a bank statement''. Are you joking? We are supposed to prove that THEM NOT PROVIDING us with hot water has affected us FINANCIALLY to be due compensation? What a joke. Other than that, the cinema does NOT work. We've been told it's going to be fixed ASAP, it's not been working for more than 10 months. No Sky TV. I received the room in a horrible state, NO SHOWER HEAD, and I couldn't log in faults I found into the online inventory cause their website did not work, so now they're probably gonna expect me to pay for the ruined mirror, stained mattress, etc., things that were this way when I moved in! Rooms look okay and the location is great. That's all the positives. STAY AWAY FROM THIS PLACE.

Diana · 17 June 2018

★★★★★ 1/5

Google

DO NOT CHOOSE THIS ACCOMMODATION! AVOID THAT PLACE ! TRUST ME! It's been 9 months now with large amount of issues! First they made a mistake and let me move-in in a room that has already been led to somebody else, so after two months they made me move out and move-in again but instead of the new room being on first it was on 10th floor. OK! I had no intention to make a big deal of it! But this is the point at which all the other issues began! Main one is the lift is constantly out of order for at least 5 hours and now at the time I am writing this review we had been left without a lift for a week which makes everyday tasks such as doing laundry and so on, hard to do, especially when you are occupying a room on the upper floors or in my case 10th floor! Speaking about laundry there are only 4 laundry machines provided for all occupants! Just imagine thousand people or maybe more with only 4 laundry machines! YES, exactly, constantly busy! Now lets point the issues regarding the atmosphere! To begin with it is cold in general, the heating is not good or more specifically it is a small 50 or less centimeters radiator for a double room which on top of that is turning off on its own. When it comes to taking a hot shower, well you can't! During the months of cold weather there was a period during which we had no hot water for days. Can you imagine temperatures below 0 degrees Celsius with no hot water and also low temperature in the room. YES, freezing cold! Also the management will ignore any try to contact them in regards to complaining about an issue. These are only part of the problems we experienced, and I am saying "we" because I believe other current and ex occupants had experienced the same problems! SO, PLEASE MAKE YOURSELVES A FAVOUR AND DO NOT BOOK THIS PLACE! DO NOT EVEN CONSIDER DOING THAT! PS: If there was an opportunity to give this place -5 stars I would!

Dimitar · 17 June 2018

★★★★★ 1/5

Google

If you like taking cold showers in winter then you’ve found the place! I’ve been boiling kettles for the last 8 weeks to take a proper shower, all tenants are complaining and no one is doing anything about it... and if you’ve already looked at their website let me tell you that most facilities don’t work, cinema room is broken and shut down for at least 10 months now, WiFi connection is so slow that sending a snail mail is probably faster than sending emails , Sky TV is a myth ... you name it it’s all gone wrong in this place, wish Someone told me before moving in. Spend a bit more and go to another decent accommodation

Reham · 17 June 2018

★★★★★ 1/5

Google

SAVE YOURSELF! DO NOT USE THIS COMPANY! Having no hot water 6 times in 3 months is ridiculous, the company does not respond to complaints, and it takes up to a week for them to put a plaster on the hot water system only for it to break down less than 2 weeks later. No compensation or reduction in rent offered. Paying for luxury, receiving misery. To make matters worse, they have removed the review section on their facebook page to try and trick new tenants into signing contracts to live here. Don't think you've outsmarted us though Fortis, we have screen shot evidence of the reviews and some proving the problem extends back as far as January (well before I signed a contract). Do not be fooled by what may seem like a good deal, i.e. the spring/summer sale. You will massively regret it.

Charlotte · 17 June 2018