Xenia Students reviews

★★★★★ 1/5

Google

Do NOT, under any circumstances, live at Robert Owen House, managed by Xenia Lettings/Xenia Students). What you save on rent, you will pay for with your safety, health, and mental well-being. Here are the shocking details they won’t tell you: Critical Safety & Security Issues: There is ZERO security. Strangers frequently breach the building at night, and the reception desk is usually empty, even during official "office hours." Broken & Deplorable Facilities: The building is old and decaying. My room's window was so poorly sealed that freezing wind blew directly onto my head while I slept. The public washing machine was broken for the entire academic year, filled with putrid, stinking dirty water, a total health hazard that was completely ignored by staff. Rude & Incompetent Management: Emails take 1-2 weeks, or more often, are just ignored. > * Crucially, Staff are Aggressively Rude: The lowest point came when I called Xenia Students to ask reception to help locate an important lost parcel (since I am not a native English speaker and the staff were speaking too fast). When I politey repeated my simple request for assistance, the staff member immediately hung up the phone on me. This is how they treat paying student tenants. The only "positive" is the price, but it is not worth it. Find a reputable, professional accommodation elsewhere. Otherwise, you will live here in deep misery. They solve zero problems and have no concept of customer service or resident welfare. AVOID AT ALL COSTS!

Chloe · 26 March 2026

★★★★★ 1/5

Trustpilot

Keep well away from Rede house…

Keep well away from Rede house Middlesbrough. The heating and hot water is in constant fault. It was off for a month last time in March 26.They have no understanding of their statutory obligations and the complaints procedure is non existent. They expect a vulnerable student to use facilities in a building 500 metres away. Sent in excess of 30 emails 25 of which were ignored. Promises by complaints to respond ignored. I have a full chronological history of failings. If you are considering sending your child there then DON'T.

David · 9 June 2026

★★★★★ 1/5

Trustpilot

Cannot Contact Anyone at Xenia Stuident

Tried to call during working hours for the past 3 days - and have not been able to get through on the phone number provided. i have also sent emails, which promised a 24 hour reply. It has been 3 business days and have not got a reply. I also walked to the accom, no reception available again during working/business hours.

Andrei · 11 September 2026

★★★★★ 1/5

Google

Absolutely awful this place! Avoid at all costs. if there was a way to give them a 0 star rating I would. I moved out in December 2023. They tried to say I was living there for over a year and a half after I sent evidence of being vacated and tried to take me to court for over ten grand! I was not due them anything and I won the court case. Whilst I was living there my fridge/freezer never worked I binned so much food that had went to waste and I sent multiple emails about it to have no response.The oven never worked so I had to buy a airfryer to cook. I accidentally locked myself out the first day of college and I had gotten no response about being able to get a key, luckily a student had a skeleton keycard where they let me pay to use it to get back into my room.they never did get back in touch about that. The place was falsely advertised, there were hardly any staff which also was a problem. The cinema room didn’t work, the common room had multiple devices broken, the only good thing about it was the gym. I wanted this place to be great but it was the opposite. cameras were being covered, homeless people were sneaking into the building. The back door never shut properly so it meant people could wonder in and about when they pleased. Overall it was a horrific experience being there and I advise anyone especially if it’s your first time moving out from your family’s to avoid this place like the plague.

Ceilidh · 26 March 2026

★★★★★ 1/5

Google

I am warning everyone to avoid Robert Owen House. The management (Xenia Students) provides a very bad service while charging premium prices for rent. We are currently without WiFi and it looks like it'll be for the entire weekend, and the staff's response is a dismissive "wait until Monday." This is the second consecutive weekend of essential service failures. Last weekend, my power sockets broke due to a short curcuit and I had to spend the entire weekend with my fridge off. Not only was this a massive inconvenience, but it resulted in a total loss of my groceries through spoiled food with zero urgency or apology from the team. The most frustrating part is that the staff are pretty much non-existent. Even during standard working days/hours, it is nearly impossible to find anyone available or willing to help. They are unprofessional, unhelpful, and treat residents like an annoyance rather than customers. Leaving us without internet (vital for communication) or a working fridge for days at a time is a breach of basic standards. Do yourself a favor and rent at a place where they actually do their job.

Abdulnoor · 16 February 2026

★★★★★ 1/5

Trustpilot

I only gave one star as there was…

I only gave one star as there was noting lower!

Glyn · 18 June 2026

★★★★★ 4/5

Google

Robert Owen is a nice place to stay and staff is very supportive and friendly. I appreciate the kind help and support from Kimberley since my move-in at the place (Jan 2024)

Jinal · 14 April 2024

★★★★★ 1/5

Trustpilot

Idiots

My experience with them has been one of the most damaging and distressing chapters of my life. Over four years of mismanagement, they drained me financially, devalued my property to less than half its worth, and left me entangled in endless emails and legal issues. Their behaviour shows a shocking lack of professionalism, and it’s clear I’m not the only one, many others have suffered at their hands. Whether you’re a landlord or a tenant, you are not safe dealing with this agency. They have caused harm to far too many people and should be held accountable. They are useless and scammers

Garbo · 9 July 2025

★★★★★ 5/5

Google

Robert Owen is a great place to stay if you want to live in the city centre! It's close to everything you could need and the staff are extremely friendly and helpful. The room are more customisable than other accommodations I have stayed in in the past and I would highly recommend!

Lea · 14 June 2022

★★★★★ 4/5

Google

I've stayed here for more than one year now and I love it. Maintenance is prompt as soon as you report it, the room is spacious and I love having my own kitchen too. The internet is the main issue I have had but otherwise, I would recommend it fully.

Adah · 14 June 2022

★★★★★ 1/5

Trustpilot

Complete wasters

Complete wasters. I dealt with Rodolfo Pettinato and Solomon and both are equally as useless as one another. After my door got damaged they accidentally gave the deposit back to tenant who went of laughing. Complete clowns. Xenia are worse than bad.

Ramesh · 3 January 2025

★★★★★ 1/5

Trustpilot

I will advise anyone looking for a…

I will advise anyone looking for a rental apartment that is affordable to avoid this company completely. My experience with them is something I will not wish on another. It was affordable in 2020 - 2021 suitable for a student like me, however, I have not rested since I left their rental company in 2021. They send me email every year claiming I am owning them rent in arrears which is practically impossible as I paid my rent every month then and before I could leave the rented apartment, I was cleared by the admin on everything after a check of the apartment and my account with them was done. They continued pestering their life not mine until 2023 when they claimed my deposit from TDS claiming that they discovered I did not complete my rent payment. How? After I was cleared in 2021? Then just yesterday in 2025, after claiming my deposit in 2023, they are sending me emails that I am still in arrears? Is it a crime I rented an apartment with you? How can I still be in arrears in 2025?

Mary · 26 March 2025

★★★★★ 1/5

Trustpilot

Quite simply the worst lettings agent.

Quite simply the worst lettings agent I have ever come across. I have been waiting a response to numerous emails for over 3 weeks, no promised return phone calls after 6 separate attempts.

Ben · 29 May 2026

★★★★★ 1/5

Trustpilot

DO NOT BOOK WITH XENIA

I am extremely disappointed with the service I received. From the very beginning, Fiona, Leighton and Liam all promised that a new mattress would be delivered to resolve the issue I had raised. Unfortunately, this never happened. Despite being reassured several times, weeks have now passed and I am still left without what was promised.

Naz · 19 September 2025

★★★★★ 2/5

Google

The staff and rooms are very nice but the lift has not worked for a total of more than a week in the 2 months I've lived here, the lift has currently been removed for repairs and even the staff at this location are not getting told the updated timeliness of the repair, we were originally told 7-10 business days but the management hasn't kept anyone updated until today, I complained and basically got a 'sorry there's not much we can do' I am disabled and live on the 4th floor, the way they're handling this doesn't seem very productive to me.

Champse · 15 November 2024

★★★★★ 3/5

Google

I would love to recommend this accommodation as the rooms are pretty good sizes and the rent price is better then a lot of city centre accommodations however I can't, for the entire time I've lived here there hasn't been a week where the lift hasn't broken down, one time for 6 days, so if you're handicapped it is quite literally not possible to leave the building without help, there is also almost never anyone at reception even though when there is they are lovely, there are constant fire alarms where the tenants seem to have to call for fire service themselves rather than it being automatic. all in all I most likely would not reccomend.

Venus- · 16 October 2024

★★★★★ 2/5

Google

I have lived there since September. There has been approximately six managers in this time. There is poor communication about this. The reception hours are poorly advertised (was led to believe would be someone there 9-5pm when I moved in). The security on the front door was poor and did not lock for 6 months (only fixed recently). Only three washing machines and three tumble driers for a building that has capacity for approx 100 people. Has had issues with water which led to common areas being unusable for long periods. Was happy to pay more for central location and security but this has been disappointing and not continuing contract after it is complete (despite liking studio and location).

Amy · 15 June 2017

★★★★★ 1/5

Google

I am utterly shocked by how new student are treated. My colleague who has recently arrived (not local) find herself locked out of her flat and the only response is we can't help you till Monday. No student rep available. Should she sleep on the street? This accomodations are expensive and you would expect some sort of emergency service. If you had a private flat you at least could call the lock smith. I am shocked how a student accomodation would put the safety of a women in a vulnerable position at risk. Its a disgrace

Victoria · 14 June 2022

★★★★★ 1/5

Trustpilot

Promised calls now for nearly 4 weeks

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

David · 3 September 2024

★★★★★ 5/5

Trustpilot

Had a great experience with Xenia…

Had a great experience with Xenia Students, service was professional and proactive would highly recommend!

Elliott · 19 June 2026

★★★★★ 1/5

Trustpilot

Just awful

TERRIBLE COMPANY, buildings are left in an unsafe state with no problems ever being fixed. The attitude of the staff working for this company is absolutely appalling and they never take any concerns seriously. Do not ever rent or live in a building managed by this sham of a company. You will live to regret it (coming from someone who has lived in a building managed by Xenia).

Rachael · 10 December 2024

★★★★★ 1/5

Trustpilot

non-existent customer service

zero staff around the building most of the time. if you accidently leave your keycard in your room, dont expect to be let back in especially if its a weekend.

Dila · 18 January 2026

★★★★★ 1/5

Trustpilot

It is when you move out you will know…

It is when you move out you will know they don't give a shit about you,they treat you like you don't matter ,I doubt if people's mental health means anything to them,they even over charge you and not even give a breakdown why that amount was deducted.

Teju · 24 July 2025

★★★★★ 1/5

Trustpilot

I paid a holding deposit to Xenia…

I paid a holding deposit to Xenia Lettings and was repeatedly ignored when I requested a tenancy agreement or just a simple update. Despite calling, emailing, and messaging over a two-week period, I was left on “seen” or given false promises of callbacks that never happened.

Chloe · 24 July 2025