5/5
An excellent service from beginning of sales process to completion. I would highly recommend this company .
Agent replied · 16 June 2024
Thank you for your 5-star review of our Southborough team! Delighted to have been able to help

Trusted Agent profile
★★★★★
334 reviews across 4 offices and 4 platforms
Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.
307
Reviews on Google
All 4 offices
23
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
3
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Wood and Pilcher's four offices, most reviewed first. Each has its own page.
Wood and Pilcher branches are among the ESTAS 2026 winners.
ESTAS 2026: 3 Best in Postcode across three branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
2025 3 Best in Postcode across three branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
An excellent service from beginning of sales process to completion. I would highly recommend this company .
Thank you for your 5-star review of our Southborough team! Delighted to have been able to help
5/5
We have found Wood & Pilcher to be very good at what they do. They are professional, trustworthy and excellent at customer service. They do look after their customers throughout the whole process.
4/5
An otherwise straightforward sale of a flat with no chain, turned into a frustrating debacle. Caused by the conveyancing practitioners the buyers had gone for. Luckily the agent, Holly, went out of her way to make sure all parties were kept informed and single-handedly kept the sale alive.
Thank you for your review of the team, and Holly in particular. We are so pleased to have been able to help and wish you all the best for the future.
5/5
I fully recommend Wood & Pilcher! I sold a property through them as power of attorney, and had difficult circumstances associated with this. The agents were always fast to respond to my many questions, and they went above & beyond to help me through this difficult time. I felt supported every step of the way - and have nothing negative to say about the service they provide
5/5
From the first interview with Amanda when she came to value our house to exchange of contract we have received 1st class service. Dealing mainly with Holly ,nothing seemed to much trouble. We are very happy we chose W&P southborough and would highly recommend them to anyone.
5/5
We have been really pleased with Wood and Pilcher throughout our buying process. Everything has been organised well and they have been highly communicative. Wood and Pilcher ensured that the process moved swiftly. They are one of the best agents we have dealt with in any of our home moves. We would highly recommend them and particularly Holly Hales who has been excellent!
5/5
We sold our house through Wood and Pilcher and were very happy with the service provided. Branch manager Amanda came to value our house. She asked all the right questions to understand our position and gave us the right advice on the property valuation and the sales process. Through the rest of the process we dealt with Holly who was excellent in all respects. The was professional, but very approachable, had tons of experience about the sales process and also gave us great advice on the area where we bought our new house. We are very happy with Wood and Pilcher services and would recommend the Southborough branch to anyone buying or selling their property.
Thank you for your 5 star review of our team, and Holly and Amanda in particular. We are pleased to have been able to assist in the sale for you!
5/5
Rating only, no written review.
5/5
Great communication throughout and proactive in responding to queries.
5/5
Very good, persistent and thorough service
5/5
We felt that Wood & Pilcher were there to support us at every step. They went the extra mile to make sure our sale completed in time.
5/5
Acting as POA for my older sister I had nothing but the best service and consideration from W&P from start to finish. Living 85 miles away meant a lot of onlne activity which worked out well with no hitches. My sister's bungalow in Crowborough was passed on the new owner with complete satisfaction thanks in no small part to the professionalism and attentive approach from those at W&P.
5/5
From showing us around the house, to helping with solicitors and keeping us informed every step of the way - Wood & Pilcher have been amazing. I cannot recommend them enough. Thank you!!
5/5
From start to finish Wood & Pilcher have been great. From commutation , to viewings and feedback , to sales progression. Just want you want from an estate agent, have been there though the whole process and would highly recommend.
5/5
Excellent staff and communication throughout our purchase!
Thank you so much. We all hope you’re very happy in your new home!
5/5
We sold our house through Wood and Pilcher last year. We had had very bad experiences with other Heathfield agents, however after sitting down with Mike and sharing our feelings, we realised we had found the right agents. Everyone we dealt with from wood and pilcher were professional and helpful. They did their job well and got us the sale price we wanted. I would recommend them over any other agent in Heathfield for buying or selling.
We really do appreciate the kind comments and all hope you are doing well! Thanks again from us all here.
5/5
Buying a house for the first time is always a daunting prospect. Woods & Pilcher listened to our brief and set to work on finding us our dream home. Soon after, we enjoyed our viewings with the knowledgable Caroline, who made the viewings smooth and informative. This led to placing an offer on our first home! The negotiation process was handled professionally, and we were thrilled to find out our offer was accepted. The experienced Holly handled our continued process, which we are additionally grateful for because of her efficiency and calming aura! Thank you to all the team, including Amanda for overseeing and Chloe for the administrative work. I would recommend Woods & Pilcher to anyone who wanted a personalised experience steeped in professionalism. Thank you!
5/5
Did a fantastic job in very difficult circumstances.
Many thanks for the review and we really appreciate the opportunity to help. All the best for the future.
1/5
Very good feedback about the agent initially. However, a promised call back about a property which was on sale and had just received an offer (TO BE FIRMED UP!!) I was PROMISED a call back after the weekend when the confirmation was to have been done by the buyer. ONLY! No call, no nothing took place. No call, no update. NOTHING!! So from what APPEARED TO BE AN EXCELLENT AND PROMISING START?? It ALL came a tumbling down! Shame as it was an absolutely ideal property for my Wife And I!! But alas the lack of reply from the Agent!! Was, yes well, VERY DISSAPOINTING!! To csay the least.
Hi Chris. Apologies if we missed something as we do strive for the highest of standards as you can see from our review ratings. It has been exceptionally busy so please feel free to give us a call so we can discuss your comments. All the best.
5/5
I can't rate Wood and Pilcher (Heathfield branch) highly enough. Melissa is exceptional. Melissa communicated with us every step of the way. She knew what was happening at all points of the chain and could answer all our questions. We bought through Wood and Pilcher, not sold, and out shone our own estate agent in everyway. When Melissa was not available Mike was just as helpful. A very Friendly group of people whom it has been a pleasure to meet. A great team
We really appreciate the comments and hope you are very happy in your new home! Thank you.
3/5
Not to helpful if credit not 100%
1/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Can't praz
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.
The four Wood and Pilcher offices, by town:
Yes. At the ESTAS 2026 awards its branches won 3 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
Tell us what you need and up to 3 trusted local agents will be in touch.