4/5
Rating only, no written review.
Agent replied · 15 June 2024
Dear Mr Richards Many thanks for leaving us a review

Trusted Agent profile
★★★★★
334 reviews across 4 offices and 4 platforms
Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.
307
Reviews on Google
All 4 offices
23
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
3
Reviews on Trustpilot
Business-wide
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Wood and Pilcher's four offices, most reviewed first. Each has its own page.
Wood and Pilcher branches are among the ESTAS 2026 winners.
ESTAS 2026: 3 Best in Postcode across three branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
2025 3 Best in Postcode across three branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Dear Mr Richards Many thanks for leaving us a review
5/5
Extremely knowledgeable, supportive and patient
4/5
Good estate agents, always quick to respond yo any issues
5/5
Wood & Pilcher were a pleasure to deal with from start to finish. They made every effort to keep the transaction moving forwards and kept us well informed throughout the process.
Dear Katie. Thank you very much for your 5 star review and we look forward to handing you the keys to your new home. Your comments are very much appreciated and thanks again from all of the team at Wood & Pilcher Tunbridge Wells.
5/5
My family sold our parents' home through Wood & Pilcher in Tunbridge Wells and we are so pleased we chose them as our agent. Right from the initial meeting with Angela we cannot fault their warmth, support and empathetic advice through what was often a difficult and emotional process saying farewell to our family home. The whole team was involved in the preparation of the excellent details, fabulous photographs, many viewings, helpful feedback and regular communications as to the progress of the sale. We would highly recommend this friendly, independent estate agency!
5/5
We would like to thank Elise for helping us secure our Property. During the viewing Elise was extremely helpful with all questions and showing us round the property. Our new neighbours have even complimented her professionalism and conduct. We can't thank Elise enough. McCorley and Emma
Thank you both for taking the time to offer your feedback which we are delighted to receive, and in particular your kind words about Elise. We wish you all the very best in your new home.
5/5
All staff at wood and pilcher were helpful especially Mark who came over in the first place to value the property and Lynn in the office. I can't blame them for our irritating and pernickety purchasers except that they were selling through them too!
5/5
We're first time landlords and Elise at Wood and Pilcher has been an absolute god send. She kept us up to date the entire process, helped ensure the house was ready for our first tennants and is super, super responsive. We bought our house through the Southborough branch in 2019 and are renting it out now through the Twells branch and I have to say, having bought and now rented through them, we wouldn't go anywhere else, the whole team are brilliant.
Thank you so much for taking the time to add your review and in particular for your kind words about Elise. We very much look forward to working with you again in future.
5/5
I cannot rate Wood and Pilcher Tunbridge Wells highly enough. They have gone above and beyond to sell our property. Communication is excellent throughout the process. The whole team clearly really care about their jobs, conducting themselves to the highest professional standards. A huge thank you.
Thank you so much, Rob. In an often-difficult job in an increasingly difficult market, these comments mean the world. Very best regards from us all.
5/5
Very good estate Agents, great service
Thank you for your 5 star review! Delighted to have been able to assist.
4/5
We were just browsing, but they seemed helpful and professional. They knew the area from as sales and rental viewpoint, and we're able to advise accordingly.
Thank you for your review. We look forward to being able to help you find a home when you are ready!
5/5
There are many Estate Agents in Tun Wells, we picked three but Wood & Pilcher clinched it with a narrow margin. However, their level of professionalism, courtesy and friendliness is unmatched. Ultimately tho we needed a sale and they delivered that three times! twice buyers pulled out for reasons outside of Wood & Pilcher's control, interest rate hikes etc. Once we had secured the sale, we offered on four houses before securing the right one, W&P reassured our buyers, never pressurising but supporting us. The best agency we have ever experienced, the whole team outstanding.
What a wonderful review of the team at Tunbridge Wells! Thank you for your kind words and we are delighted to have been able to help. All the best in your new home.
5/5
We sold our house through Wood and Pilcher last year. We had had very bad experiences with other Heathfield agents, however after sitting down with Mike and sharing our feelings, we realised we had found the right agents. Everyone we dealt with from wood and pilcher were professional and helpful. They did their job well and got us the sale price we wanted. I would recommend them over any other agent in Heathfield for buying or selling.
We really do appreciate the kind comments and all hope you are doing well! Thanks again from us all here.
5/5
Excellent staff and communication throughout our purchase!
Thank you so much. We all hope you’re very happy in your new home!
5/5
Friendly, professional, excellent communication and brilliant knowledge of the local market.
We really appreciate the 5 Star review and for trusting us with your home. All the best for the future.
5/5
A great service from all the staff at Wood and Pilcher, Heathfield.
Many thanks for the 5 Star Review and we really appreciate the opportunity to act for you. All the best for the future.
5/5
From 1st viewing with Katie and the updates with Melissa and Mike, it’s like being part of a family
Massive thanks for the 5 Star review - we are so happy to have finally got this far! All the best for the future.
5/5
I found Wood and Pilcher to be very professional, they guided, advised me throughout and kept me updated throughout the sale of my property I highly recommend them.
Many thanks for the 5 Star Review - we are delighted to have been able to assist in your move. All the best for the future from all of us at W&P.
5/5
I always found the staff at the Heathfield branch very helpful, polite and courteous. Mike Watkinson the manager has shown true professionalism in all our dealings and this concluded in a successful sale. I would highly recommend Wood and Pilcher Heathfield for anyone considering buying or selling a property.
Thank you very much for the kind words and we all very much appreciate the opportunity to act for you. All the best for the future from us all here.
5/5
All of the team at Wood and Pilcher were fantastic from the start of the process to the end. Very professional, they clearly know the market in our area, and their advise was spot on. The best part for me was the communication. We don't often buy and sell homes, so the process is a bit daunting and confusing at times, but I was actively kept in the loop by the team. We were lucky enough to not only sell our property with W&P, but the house we bought was through them as well, making it as seamless as possible. Massive thank you to Mike, Josh, Melissa, Kate and everyone else at the Heathfield branch. I will (and do) recommend Wood and Pilcher whenever I can, and will reach out to them first when the time comes for us to move on again. Thanks guys!
Thanks so much for the kind 5 Star Review - it makes it always even more worthwhile to receive such thanks and the team are so passionate about making sure moving home can be an enjoyable experience (amidst the stress!) so thanks again and we all wish you well in the new home!
5/5
Wood and Pilcher are excellent estate agents. I found them to be professional, friendly, approachable and efficient. They produced excellent photographs, showed around a steady stream of potential buyers and kept me informed with feedback. Once an offer was received they have been instrumental in keeping the sale on track: contacting all parties and solicitors and keeping me up to date. I wouldn't hesitate to recommend Wood and Pilcher and would use them again myself.
Many thanks for taking time to review your recent experience. We are all very grateful for your kind words and wish you all the best for the future!
5/5
Outstanding service, comms and support every step of the way!
5/5
Excellent service throughout the entire sales process
5/5
Always prompt, polite and helpful. First class service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.
The four Wood and Pilcher offices, by town:
Yes. At the ESTAS 2026 awards its branches won 3 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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