Trusted Agent profile
★★★★★
334 reviews across 4 offices and 4 platforms
Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.
307
Reviews on Google
All 4 offices
23
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
3
Reviews on Trustpilot
Business-wide
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Wood and Pilcher's four offices, most reviewed first. Each has its own page.
Wood and Pilcher branches are among the ESTAS 2026 winners.
ESTAS 2026: 3 Best in Postcode across three branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
2025 3 Best in Postcode across three branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently sold our house with Wood and Pilcher, they were excellent throughout and got almost the asking price for us, some £20,000 more than purple bricks had recommended we advertise for, well worth the commission. Mark and Algela were especially helpful.
5/5
GoogleHave bought and sold a few houses through Wood and Pilcher in Heathfield and every time they've provided an excellent service and 100% professional. Wont sell any houses with anyone else now, unfortunately I might have to buy through other agents though!
5/5
FacebookWorking with Wood and Pilcher in Crowborough has been a great experience. I would highly recommend them, they're a professional team who offer pragmatic and honest advise. Thanks to Leon and the rest of the team for your help with our recent move.
5/5
FacebookRating only, no written review.
5/5
FacebookA great big thank you to Leon and the team in the Crowborough branch for all they did getting our fairly large chain through to exchange. Leon kept me updated throughout on the phone and Tina's round robin emails to the chain kept everyone fully abreast of the state if play. I would not hesitate in recommending them.
5/5
FacebookThe Crowborough Branch were extremely helpful with everything they did to help purchase our first home. From Leon who managed everything with the property to Tina who kept us up to date with the progress of the chain the service was great. They went above and beyond by pushing a chain which was struggling to move through and I would highly recommend them.
1/5
FacebookCan’t put into words exactly how let down & unsupported we feel. We will NEVER have anything to do with company again. All smiles to your face but happy to feed you to wolves when they’re not making money out of you anymore!!
5/5
FacebookWe sold our house with Wood&Pilcher in Tonbridge. The service we received from John and the rest of the team was personal, friendly and very professional. They found us the right buyers very quickly and made sure that the whole sale process was very smooth. I couldn't recommend them highly enough. Thank you so so much!
5/5
FacebookAs property search agents we buy numerous houses a year for our clients, so are used to some of the pitfalls that emerge from the legal process. Rarely do these manifest themselves as being so incompetent as the conveyancing firm employed by the probate clients for whom the team at Wood and Pilcher in Tonbridge were acting. There is no question that the deal would have collapsed if it were not for John's pragmatic, patient and perseverent approach to resolving whatever problems were thrown at him; no question, in our relationship with several selling agents, that he qualifies as our 'agent of the year'
5/5
Facebook5 stars
5/5
FacebookJust started to rent my first flat and they couldn't have been more helpful. They never batter an eye lid at any question and go out of thier way to help you. Lydia has been looking after me and i couldnt ask for anyone better! Thank you! Highly recommend them as you will be far from disappointed. Best people around by far.
5/5
FacebookHave rented with Wood and Pilcher for many years and they've always been fab. Very responsive (especially with any property issues) and quick to sort things out.
5/5
FacebookFinally nice to work with an experienced and proactive estate agent - a big thank you to the team at TW - house sold in two week!!!
5/5
FacebookHaving purchased our Southborough property from Wood and Pilcher, my wife and I cannot recommend the team enough! They we're very attentive and kept us informed every step of the way. Their local knowledge and advice really helped put us at ease. Thank you!!
5/5
FacebookCourteous, helpful and genuinely the best estate agents we've dealt with in Tunbridge Wells!
5/5
FacebookA massive thank you to John and all the team for the friendly, professional and efficient service. We would highly recommend the team to anyone thinking of selling their home.
5/5
FacebookWood & Pilcher in Heathfield helped us enormously with our property. Their independence shines through - now that we're somewhere else with no local W&P branch, we're shocked at how the typical high street estate agents resort to dodgy tactics and harrassing calls about mortgage advisers etc. Wood & Pilcher did a lot of hard work behind the scenes, taking so much stress out of the whole process, though always there if we needed them. Highly recommended.
5/5
FacebookA very big thank you to John Harrington in the Tonbridge office. John had his finger on the pulse during the entire process and made it as stress free as possible for us, going the extra mile throughout and keeping us informed of developments. Delighted with the service and would absolutely recommend. These processes can be so stressful and inevitably the unexpected always happens, so having someone that cared made a huge difference.
5/5
FacebookThank you for your help during our move.
1/5
FacebookThe property that my partner and i moved into a month back has had issues with the toilet fittings and balcony doors which still have not been rectified despite innumerable calls. The property has a pre locked security system that still has the old tenents passcode etc and requires a visit from the technician which surprisingly we are being asked to pay for. Would never recommend the agency to anyone!
5/5
FacebookRating only, no written review.
5/5
YellFantastic team
I recently bought through W&P Southborough and can't rate them highly enough - super efficient, pleasant and helpful in every way and went out of their way to help me in purchasing a lovely house. I'd certainly use them again. My thanks to the great team there.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.
The four Wood and Pilcher offices, by town:
Yes. At the ESTAS 2026 awards its branches won 3 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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