Trusted Agent profile

Wood and Pilcher estate agents in Tunbridge Wells, Heathfield and Crowborough

4.7

★★★★★ Excellent

334 reviews across 4 offices and 4 platforms

Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

307

Reviews on Google

All 4 offices

Facebook logo

4.3 / 5

23

Reviews on Facebook

Business-wide

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

3

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Wood and Pilcher's four offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Wood and Pilcher branches are among the ESTAS 2026 winners.

ESTAS 2026: 3 Best in Postcode across three branches.

ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.

ESTAS awards by year, 2025 to 2023

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Wood and Pilcher and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Wood and Pilcher and its branches won awards at The British Property Awards in one year, most recently 2025.

British Property Awards winners in one year, the group and its branches: 2025.

British Property Awards by year, 2025

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Wood and Pilcher office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Really pleased with how attentive and helpful everyone in Crowborough has been throughout our very long transaction. They kept us informed and were always on the end of the phone when we needed, couldn’t ask for more. In particular we are so grateful to Leon Mellett and Tania Salter who got us across the finish line. Wouldn’t hesitate to use Wood & Pilcher again in the future.

Lucy · 12 October 2021 · Wood and Pilcher Crowborough

5/5

Google

Thank you and well done team Crowborough! Keith for his valuation, Leon for applicant management, Charlotte and Debbie for doing the viewings, Tania for getting us the best price and a huge thank you to the best sales progressor I have ever had the pleasure to work with, Tina Hardiman! Just waiting on the key to our new home and the journey is complete. I would definitely recommend this outstanding team of people to help you buy and sell your home.

Emma · 12 October 2021 · Wood and Pilcher Crowborough

5/5

Google

We sold our house through Wood & Pilcher. They were very quick and responsive to any queries that we had. The whole team were very prompt and professional. We would definitely use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Joel · 25 August 2021 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Thank you for your 5 star review! We really appreciate it!

5/5

Google

Just purchased a property through wood and pilcher and the staff are friendly, helpful and it was a smooth processPositiveQuality, Professionalism

Alexandra · 25 August 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

5/5

Google

Very nice team at this estate agent, with special mention for Lynn, who has been so helpful and easy to deal with throughout the whole process. Thank you!PositiveProfessionalism

David · 25 August 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

Agent replied · 15 June 2024

Dear Mr Brightwell. Many thanks for your 5 star review and kind words regards my colleague Lynn

5/5

Google

Having dealt with Wood & Pilcher as a First Time Buyer I can confidently say I have had a great experience. The ladies who showed me round the property (I saw them all!) are absolutely amazing.PositiveProfessionalism

Helena · 25 August 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

5/5

Google

The Wood & Pilcher lettings team is super-helpful and efficient. They explain processes clearly and always help with any queries in a calm and professional manner along the way. With so much happening in my life right now, I’m even more appreciative that my rental is being handled by James and Marissa.PositiveResponsiveness, Quality, Professionalism

Aileen · 25 August 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

5/5

Google

Extremely professional. I've sold through Wood and Pilcher Southborough twice and every time they've gone the extra mile and secured a good price. The team are both skilled and experienced and when I'm next selling it will be through them

Wings · 17 June 2021 · Wood and Pilcher Tunbridge Wells (124 London Road)

2/5

Google

Polite but hugely disappointed to be completely refused any viewings of properties on the Local market until I had sold (under offer) my current property. Clearly this upsets traditional timelines and adds huge pressure to a buyer but there we go - no choice but to accept their restrictions which feel out of balance. Blamed covid but this felt very disingenuous.

ERIC · 16 June 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

1/5

Google

I spoke to Sally at first who was helpful. When I tried to change the time of the viewing, Dan said I wasn’t able to, which was absolutely fine but he kept going on saying how busy they are, there are only a few estate agents and they can’t work around my schedule.. AFTER I said it was fine. Once I viewed the property, Mark sent me a follow-up e-mail for my feedback. I missed his call so I called back but no answer. I emailed him my feedback and that I attempted to call him back and he replied “we are BUSY!!!!!” I’m very disappointed as there is a lack of professionalism and they don’t care about the buyers. Don’t expect a friendly service.NegativeProfessionalism

Kim · 16 June 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

5/5

Google

I can’t say how much I’d highly recommend W&P. Not only did they get a good price for our property sale, they really stepped up to ensure the whole process went smoothly. I have to give a special mention to Lynn Gosling, who resolved every crisis quickly, efficiently and always went above and beyond to make the process as smooth as possible.

Andy · 16 June 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

5/5

Google

Very pleased with Wood & Pilcher's support during a move under pressure. Mark set up the transaction and was very helpful in getting our buyer under way in these difficult times. Both Mark and Lynn (progress chaser) kept us well informed and we did not have to chase progress ourselves as in the past. Special thanks to Lynn. If we needed information they got it. We have moved several times in the past and never had such a good agent. Thank you all. RecommendedPositiveResponsiveness

Linda · 16 June 2021 · Wood and Pilcher Tunbridge Wells (23 High Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Wood and Pilcher

Which Wood and Pilcher office has the most reviews?

Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.

Where are the Wood and Pilcher offices?

The four Wood and Pilcher offices, by town:

Has Wood and Pilcher won any awards?

Yes. At the ESTAS 2026 awards its branches won 3 Best in Postcode awards. The group and its branches have also won 8 other industry awards since 2020.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent