Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

Hello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.

Martin · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Absolute garbage when it comes to residential building management, constant power cuts that take as long as 8 hours to resolve, only for another cut to occur within the same day several hours later. EDIT: Since Google does not allow to respond to owner's reply directly, I'll just insert it here that you failed to mention that it took you over 11 hours to actually start fixing the problem, your out of hours service did nothing the entire time. Also, you're not actually keeping anyone updated -- the information about faulty isolator was not communicated to the residents of the building at the time of writing, I had to find out about it from your response. Also, you absolutely failed to address many of the residents' questions and concerns regarding these power outages, even though they've asked you about this repeatedly, through your own app. If this is your damage control then it is both embarrasing and insulting.

Vasily · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Since buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism

LINDA · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

We have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.

Angie · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Steve was such help! I'd just moved into my flat and my estate agent were useless in telling us where the meters were. Steve got me the meters (and helped me know which was which!) which was amazing. It's a small thing but he was really friendly and I really appreciated it.

Cliona · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Had a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service

Daniel · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service. In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary. Many thanks.

Paul · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Urban Bubble worked tirelessly for the leaseholders of Advent 2 & 3 in Manchester, eventually securing funds from the Building Safety Fund for the remediation work needed on our block. They appointed a specific member of staff to work on the project on our behalf. They kept us up to date with regular zoom meetings.They explained in detail any extra costs that came our way. I am so thankful we had such an amazing team fighting our corner.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

UB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.

George · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I have lived in Advent 2 for about a year now and one thing which I have found to be absolutely exemplary is the service provided by Nick, who is the building service assistant. Nick goes above and beyond to try and help, even when it was not part of his role. Even if he has been unable to help, he will always point me in the right directions as to who I need to speak to. He is very polite, friendly and very professional.

Mohammed · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I have a property at Freshfields and I've recently had a few issues with my tenant. The staff on site, Mark and Steve, have been fantastic in helping me resolve a number of issues. Really approachable, friendly and professional. Nothing was a bother. As I'm not often at the property its a comfort to know that Urban Bubble are providing such quality staff to look after the building.PositiveResponsiveness, Professionalism

Nicky · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

Our flat building is kept relatively clean, though more thorough work to touch up old paint jobs would be good. I also haven't complained about this though so maybe I expect too much for them to do something nobody has mentioned. Ste is always friendly and delivers meter readings fairly promtply.

Tom · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

After an extremely stressful few months trying to get an apartment in Manchester (many people seem to be wanting to move) and struggling to get to them in time, we were left with just a few days before our current tenancy ended. Lewis dealt with our situation and was able to get us through the process within the week we enquired, and we moved in just in time! Lewis was lovely, professional and always chased the referencing company and us to ensure everything got done as quick as possible. After such an uncertain period I couldn’t recommend enough, especially in comparison to other letting agencies we’ve dealt with. We were comfortable and reassured and we couldn’t be happier with our experience. Everything was seamless from start to finish and exceeded expectations from property operators previously dealt with. Thank you Lewis!PositiveResponsiveness, Quality, Professionalism

Elle · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I live in a property managed by Urban Bubble and their service is abysmal. I have never come across such an incompetent and negligible company before. The building is an absolute state, the gate and lifts break all the time, doors won't lock properly, there have been bikes and parcels stolen and people sleeping rough inside the building. There is water leaking all over the carpark from the ceiling. The garage door to the building broke and the building was left wide open for 6 MONTHS before a new one was installed. The new gate breaks several times per week, it is either stuck wide open so that anyone can enter or stuck shut so people cannot get their cars in or out. Urban Bubble refuses to cover the costs of residents paying for parking elsewhere or to get taxis to work etc. When contacted about the issue they provide lots of colourful excuses for the breakages, with a different reason every time. Sometimes they give multiple difficult reasons for the same instance, they can't even keep up with their own lies! My boyfriend tried to contact them for CCTV after his bike was stolen from the supposedly secure bike store and they just fobbed him off. So there is no security, no CCTV, and even after being made aware of the thefts from the bike store they have not changed the code on the door. Please avoid this company at all costs, it is not worth renting with them no matter how nice the flat is! I count myself lucky I am only renting so can easily move out, if I owned a flat in a property managed by them I would be devastated.

I · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Don't rent with them, no matter how nice the flat is! I recently moved in to a flat managed by them in a building managed by them and there have been never ending problems and getting hold of anyone to help is impossible/useless. In the 3 months I have been here we had to deal with: A broken bed for more than two months which as left broken by the previous tenants. A toilet that broke and took over 5 days to bring anyone to fix it. Elevators that break constantly. And finally 7 power outages due to building failures in the span of 30 days. Some lasting over 20hrs. The flat is nice but getting UrbanBubble to fix things is a nightmare and is not worth it.

Carlos · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

My apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.

Gabriela · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Excellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)

Chris · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

The issues I have encountered living in Local Crescent which is managed by Urbanbubble are something of an endless nightmare. It is my duty to warn others so that they do not make the mistake of moving into a property with this management. First of all, the area is HIGH in crime. I had my phone snatched out of my hand in broad daylight outside the building and this is a common occurrence. Both police and UrbanBubble have done nothing substantial to safeguard residents from crime, the front door frequently breaks meaning anyone can walk in. There was even someone found to be living in an empty apartment and only caught when stealing bikes - bike theft also happens regularly. When I moved out, my request to park my moving van in the car park for safety was denied. Subsequently, due to having to park on the street outside (and receiving a ticket), the moving van was broken into, ransacked and £3000 worth of my belongings stolen. Many residents have also had their windows smashed and cars broken into. You may be thinking “well surely you could just buy a parking space?” dream on. It’s a 2 year wait list meaning the street outside is crammed with cars, making it impossible to walk down and people requiring emergency access get blocked in. There hasn’t been a single week that my partner has not been given a ticket so expect to receive a lot of these if you or your guests use a car. A month in my washing machine broke while I had covid, it locked my £200 bedding inside water damaging it - I informed the building I was in desperate need of the machine. Despite multiple follow ups they took over a month to source a repair, whereas I managed to source one myself in a day - they have still not reimbursed me the £70 I had to pay for this and are refusing to, even though it states that repairs are their responsibility in the contract. This is not surprising considering multiple lifts have been left broken for months on end, meaning one lift being over worked results in it breaking and rendering both lifts out of order. Bad luck for anyone on the higher floors or those with reduced mobility. On the plus side, if you do want to know about something they are able to source quickly, it’s any type of cleaning or labour that will mean they can take an extortionate amount from your deposit! My landlord decided to take full advantage of the cost of living increasing and tried to raise my rent for a one bed by £150 a month. Despite many amenities being unusable and new building work of a 20 story tower across the road creating noise pollution and view blockage, rent increases of £350+ are a regular occurrence for residents. After an inspection, the landlord decided my apartment was in such immaculate condition that they would be willing to give me no increase at all, this took months of me fighting and quite frankly I’d had enough. They only told me a week before my contract was due to end so I had already been forced to make other arrangements - when I told them I would be moving out they then tried to manipulate me into staying by making me believe that I had to give a months notice. After paying for legal advice, I found out this was false and I would be able to move out with no repercussions. A week after inspection when I moved out, they tried to take £171 from my deposit for the painting of one small wall mark that is classified as wear & tear. It took over a month of persistent emails, threatening legal action, and getting TDS involved for them to return the undisputed part of my deposit (which legally should have been returned in 10 days) - it could take 3 months for me to get the £171 back. Holding onto deposits for extended periods of time is a blatantly obvious scam, especially due to the landlord stating they were “extremely pleased” with the inspection a week before. This company have repeatedly shown they do not care for their residents wellbeing or safety, only for lining their own pockets - I would implore anyone to avoid at all costs.

Leila · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Just posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!

Danya · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

We have been using urbanbubble to rent our flat for the past two years. They have just helped us find a new tenant very quickly and efficiently. They have been really professional and efficient. We have been very happy dealing with urbanbubble, thank you! We especially want to thank Katie for her help. Since we have never rented out a flat before and therefore we have lots of questions regarding council bills and utility bills. Katie answered all the questions we raised very patiently and clearly. We really appreciated her help.PositiveResponsiveness, Professionalism

Dong · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 2/5

Google

Good service if they ever respond to emails or calls. My tenant they found me seems to be always late for rent and I am never informed unless I chase why there hasn't been money put into my account this month. Sometimes takes over a week to get a response. I think anyone would expect a much better level of communication when hiring a management team. Have been trying unsuccessfully to call and email again this week. Need to do better.NegativeResponsiveness

Aaron · 26 August 2022 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

I have an appointment in one of your buildings, Ste takes care of the place and is brilliant. Cheers for the help.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 24 August 2022 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Ste is always very helpful in keeping the blocks clean and sorting any issues on site.PositiveResponsiveness, Professionalism

Will · 24 August 2022 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I was taking a part in Christmas event at Local Crescent. It was a great pleasure to be on board and meet so many interesting people. The team who organised this even was very supportive, helpful and looked after us. Everything from decoration to food and entertainment was organised to a highest standards! Looking forward to be a part of future events and work with them again! Joseph was a superstar and was a main port of contact so thank you very much for help and support to you and the rest of the fabulous team! Milana @ Miori Lane xxxPositiveResponsiveness, Quality, Professionalism, Value

Milany · 24 August 2022 · Urban Bubble London (Patcham Terrace)