Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 4/5

Trustpilot

Very efficient

Clear and quick correspondence about properties.

Carina · 14 August 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Trustpilot

Alessandra is very helpful and kind

Alessandra is very helpful and kind, helping us find a satisfactory property with reasonable price.

Customer · 14 August 2026 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Carl was great and managed to fix our…

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!

Sinead · 12 August 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description. Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole. I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed. The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place. Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent. The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable.

Marcus · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

The two people I have spoken with have been so very helpful and supportive. They are friendly, understanding and sympathetic to our needs and have done their best, in difficult circumstances, to provide as much help as they can. Thank you

Angela · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I had a really positive experience with urbanbubble. We love the property we have found through them and they made the process so quick and easy. Would recommend to anyone else looking to move in Manchester!

Abbie · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have lived in a building managed by urban bubble for almost 4 years. I wanted to leave a balanced review as living in a building with 400+ residents you cannot please everyone and people are often much quicker to write reviews when they have a complaint rather than when things are going well. My overall experience has been very positive and with one of the biggest strengths being the community the team has created. They regularly organise events that genuinely encourage residents to get to know one another, and I’ve met people in the building through these events who I otherwise wouldn’t have spoken to. Recently they organised weekly 5-a-side football sessions during the World Cup, bringing together residents from several buildings, which is a great example of investing in the community rather than simply managing the property. Jack and Magda in particular have played a massive part in getting these activities up and running smoothly. Communication has also been good. The WhatsApp channels are kept updated with important building information, local events and announcements, and whenever I’ve needed assistance the team has been responsive and helpful. Over the time I’ve lived here, the staff have consistently been friendly, approachable and genuinely seem to care about residents. I know the most common complaints tend to be around service charges and the use of agency staff. While everyone is entitled to their opinion on costs, I also think it’s easy to underestimate everything that goes into running a large residential building and creating the level of service and community that residents often expect. There are always areas that can be improved, but I don’t think it’s fair to overlook the positive work the team does every day. Overall, I appreciate the effort the management team puts into making the building feel like more than just a place to live. Creating a genuine sense of community is something many developments never achieve, and it’s something I hope they continue to invest in.

Grace · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Urbanbubble letting team react fast and follow up to landlord and tenant with quick action. Thanks a lot to them!

Emily · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 2/5

Google

While I like the building I am situated in and the staff working there are Amazing, Urban Bubble agents themselves are not the best, they are not the most responsive, take forever to deal with repair requests before actioning them. I have been almost 4 without a washing the last time it broke down, and currently having issues with my fridge which they are yet to resolve, you have to constantly keep chasing them

Amina · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

CARL was extremely helpful and kind. Went above and beyond for everything I needed

Joanna · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

I have certainly heard horror stories about building managers, and my experience with urban bubble doesn't come close. Our building is kept clean, there is always social events and different small businesses brought in, and the standards haven't dropped at all since we moved in. I do wish the service charge was cheaper, but I think that's a reflection on the cost of living crisis and less on Urban Bubble. Also, I know people paying the same service charge and who have half of the facilities.

Paige · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Rating only, no written review.

David · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Urban Bubble, you can respond to a review, but not to a query that has been ongoing and unanswered in my case for almost 3 months? Incompetent. No response or action as yet from your post sales/legal department or anyone else for that matter. Perhaps investigate first before threatening to have my review removed. The worst customer service I have ever received.

Lindsay · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

Well done to the whole team at Urban bubble. Special thanks to Asad and Xavier. Thank you very much for your prompt response. Kumar Sisodia

Kumar · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

Urban bubble are okay.

Ravneet · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Very poor managing agent - we have had no end of issues with them for the last 9 years

Mark · 12 August 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Trustpilot

Alessandra was super friendly and…

Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!

Chris · 6 August 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Trustpilot

Urban Bubble has been beyond terrible.

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description. Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole. I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed. The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place. Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent. The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable. Whether the problem is poorly trained staff, ineffective systems or a complete lack of leadership from the top, something is fundamentally broken. If this is how a "luxury" development is managed, I'd hate to see what they consider standard. Urban Bubble has caused unnecessary stress, frustration and disappointment for me, my housemates and many of our friends living in Viadux. Residents deserve a management company that communicates honestly, takes responsibility and actually resolves problems instead of endlessly delaying them. I would strongly advise anyone considering renting or buying in an Urban Bubble-managed development to do their research and speak to current residents before making a decision. Based on my experience, I cannot recommend this company.

MF · 28 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Trustpilot

Substandard property management…

Substandard property management services.

Natalija · 24 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Trustpilot

Incompetent

Good at hiding behind a computer n avoiding giving answers to any problems in Viadux !! Had meeting with management regarding numerous problems found them ignorant !Don’t think they listened also be very surprised if they follow through to address issues! Lack leadership n back bone !

Daz · 19 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Trustpilot

Great Job

Carl was so helpful and fixed everything !

Ella · 16 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Trustpilot

Hannah and Johanne

Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!

Megan · 15 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Trustpilot

Beautiful Building, Broken Promises

I have lived at Box Makers Yard for several months and want to be clear upfront: the on-site staff are lovely, genuinely friendly and do their best. This review is not about them. It is about the way this building is managed at a higher level by urbanbubble and Legal & General, which has been deeply disappointing. The underground car park gates have failed three times since February 2026, leaving the facility unsecured for a combined total of approximately nine weeks across the first two failures alone. This is all documented in the building's own official announcements. During the first failure, which lasted 35 days, a security guard was deployed as a temporary measure, on the one occasion I saw him, he was asleep in his car. During the second failure, the situation escalated to the point where the north lift lobby was also left permanently unlocked, meaning anyone could walk in through the car park and access every front door in the building. The third failure began in June 2026 and as of the time of writing, the gates are still not fully resolved, adding a further four to five weeks to an already unacceptable total. I pay £160 per month specifically for a secure parking space. I raised a formal complaint in March 2026. After weeks of being ignored, the compensation offer I received was £10.67, two days of charges, for what is now approaching fourteen weeks of documented failure across three separate incidents. That offer was not a mistake. It was their considered position after review. I have since escalated to urbanbubble head office and LGIM directly. The building markets itself as premium. The price reflects that. The service does not. If you are considering moving here, the apartments are beautiful and the building itself is well designed. Just be aware that when things go wrong, and they do go wrong repeatedly, the management response is slow, dismissive, and disconnected from the reality residents are actually experiencing.

Ricardo · 11 July 2026 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Trustpilot

Excellent lettings team

I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.

Ellen · 10 July 2026 · Urban Bubble London (Smugglers Way)