Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAn embarrassment of a company
Honestly a joke of a company- I do not know a single person in my 800+ person complex who’ve had a positive experience
They’ve chased me for referencing (on a property I not only already live in but have resigned the contract with 2 times)
Their newest thing is harassing my old housemate and I for £738 with no reference as to what for?
We didn’t have any outstanding bills or rent so maybe they’re just bored?
The whole company need to either be retrained, restructured or if it’s not the staff that are incompetent maybe it’s their systems in which case get some new ones.
Is their CEO just a figurehead or is he actually there to lead? Because this isn’t ok.
Your company is an embarrassment and the amount of stress and upset it has caused myself, my housemates and friends in my development is despicable
Edit/ update: 07/06/2026
I have now received a threatening email saying I owe £6k, my new housemate has received a similar threatening letter and my old housemate has received one saying she owes the current property over £2k
I called and pressed to option of “if you’re existing tenant and have an issue” I got put through to a particularly rude and unhelpful customer service attendant called Beth in the Manchester office on the property management team. I sent her the email and she refused to help any further and kept fobbing me off with “I need to review it to put to the right department” I asked if/ when they would contact me as I’ve started a new job and will struggle to talk. She stated “ONCE AGAIN this isn’t my department so I don’t know”
Big shout out to Beth- clearly feeling big job satisfaction
Zara · 6 July 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
TrustpilotCompletely negligent
I’ve had a terrible experience with UrbanBubble. They are completely negligent. Not a single maintenance issue I have reported has been addressed - or even responded to - in months, regardless of chasing up multiple times. The worst service I’ve experienced. Avoid at all costs.
BW · 26 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotI would like to thank the Urban Bubble…
I would like to thank the Urban Bubble team for their excellent service in re-letting my property at Falkner Place.
The communication throughout the process has been prompt, professional and reassuring. After an initial applicant withdrew for personal reasons, the team acted quickly, secured further viewings and successfully found a new tenant at the full asking rent of £900 per month.
A special thank you to Dora for keeping me informed throughout the process, and to Xavier, Johanne, Abbi and the wider team for their hard work and support. Referencing, contracts and move-in arrangements have all been handled efficiently and professionally.
This is the second time Urban Bubble has successfully re-let one of my properties, and I have been consistently impressed by their responsiveness, communication and commitment to achieving the best outcome for landlords.
Many thanks to everyone involved.
Kind Regards
Surendra Patel
Renuka · 24 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotAlessandra was lovely
Alessandra was lovely, friendly and patient. She kept us informed throughout the entire process.
Jasmine · 18 June 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Jasmine! Thank you for the lovely feedback! We're thrilled Alessandra was so friendly and patient and kept you informed every step of the way. We'll make sure she knows you've appreciated her support! Thanks from urbanbubble
★★★★★ 4/5
TrustpilotThey are really helpful and quick when…
They are really helpful and quick when it comes to solving problems. They care about their customers. Agents like Alessandra make sure they assist you until you've got what you want.
Angel · 18 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotThanks so much for Xavier’ s kind help
Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful
周越 · 16 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotCarl was superb
Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.
Lydia · 15 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
TrustpilotNot all the key workers good enough.
Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?
Dmitrijs · 12 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotAlessandra was very helpful and…
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
Matty · 11 June 2026 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
TrustpilotAlessandra has been very helpful and…
Alessandra has been very helpful and has made the process a lot easier for us. Would recommend
Callum · 8 June 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Callum! Thank you for the great feedback and recommendation! We're pleased Alessandra made the process easier for you. We'll make sure she knows you've appreciated her helpful support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotPeople make the difference
It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."
Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured.
Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company.
Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.
J · 6 June 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Davis! Thank you for the wonderful feedback! You're absolutely right, it really is about the people, and we're thrilled our team makes such a difference for you. Alessandra, Johanne and Rose are exceptional, their professionalism, responsiveness and dedication truly reflect what urbanbubble is all about. We're so pleased you feel your property is well looked after and that you continue to work with us. We'll make sure they all know how much you've appreciated their outstanding service!
★★★★★ 5/5
TrustpilotAlessandra made our move easy and…
Alessandra made our move easy and stress free! She's very kind :)
Meels · 5 June 2026 · Urban Bubble Hove
Agent replied · 24 September 2026
Hi! Thank you for the lovely feedback! We're delighted Alessandra made your move easy and stress-free. She's brilliant, and we'll make sure she knows you've appreciated everything she did. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAllesandra and Johanne have been very…
Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!
Brandon · 4 June 2026 · Urban Bubble Coventry
Agent replied · 25 September 2026
Hi Brandon! Thank you for the great feedback! We're pleased Alessandra and Johanne were so helpful with the apartment showing and application. We'll make sure they both know you've appreciated their support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotEasy, smooth process
Easy, smooth process with Alessandra. Thank you!
Jalm · 3 June 2026 · Urban Bubble Coventry
Agent replied · 25 September 2026
Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble
★★★★★ 1/5
TrustpilotUnprofessional, unreliable and still holding our deposit after 5 months
Avoid this agency. The experience is bad during the tenancy and even worse when it ends.
We vacated the property in December 2025 and urbanbubble is still holding £633 of our deposit a sum they themselves acknowledge is not in dispute. Five months later, it has not been returned.
Beyond the undisputed amount, we are also now in a formal dispute over the remaining portion of our deposit, as urbanbubble is attempting to make deductions for wear and tear damage, something landlords and agents are not legally permitted to charge tenants for under UK tenancy law.
Throughout our tenancy and beyond, the communication from this agency has been consistently unreliable and unprofessional. Responses are slow, questions go unanswered, and when they do reply, the tone is casual and dismissive, more like a text message to a friend than correspondence from a professional letting agency.
During our tenancy we waited over three months for a broken fridge to be replaced. A basic maintenance issue that should have been resolved within days took months of chasing.
Asad sent a deposit release form via DocuSign with almost every critical field left blank, deposit amount, outstanding rent, total deductions, amount to be returned, agent name and signature, and tenancy deposit reference number. We were asked to sign a legally binding financial document without being able to verify any of its terms. We lawfully refused.
When we challenged this, we were given inaccurate information about how DocuSign works, specifically that one tenant had to sign before the other could view the document. This was confirmed to be incorrect directly by DocuSign support. Document visibility is controlled entirely by the agent.
This is not a one-off mistake. It is a pattern of incompetence and unprofessionalism that any prospective tenant should be aware of before signing with this agency.
Federica · 29 May 2026 · Urban Bubble London (Patcham Terrace)
Agent replied · 24 September 2026
Hi Federica, we're truly sorry to hear about your experience with your deposit and the frustration this has caused. We understand your concerns regarding the deposit release and the communication throughout. We have been working to resolve this matter, and we're glad this has now been progressed. We recognise the process should have been smoother and clearer, and we apologise for the delays and any confusion. If there are any outstanding concerns, please get in touch with us directly so we can ensure everything is properly resolved. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotVery professional and quick
Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.
Dave · 28 May 2026 · Urban Bubble London (Patcham Terrace)
Agent replied · 30 May 2026
Hi Dave! Thank you for the great feedback! We're pleased Alessandra and Dora were so professional and quick, and managed to get you moved in within 72 hours. We'll make sure they both know you've appreciated their help. Welcome, and we're always here if you need us! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotAsad's Professional Service at Urban…
Asad's Professional Service at Urban Bubble
There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself.
Thank again Asad.
MAT · 28 May 2026 · Urban Bubble London (Patcham Terrace)
Agent replied · 30 May 2026
Hi Mat! Thank you for sharing your experience. We're thrilled Asad could resolve the outstanding issue professionally and calmly for you, especially managing your property remotely. We'll make sure he knows how much you've appreciated his help. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotVery friendly and helpful
Alessandra is very friendly, super helpful!
Nisan · 26 May 2026 · Urban Bubble London (Patcham Terrace)
Agent replied · 30 May 2026
Hi Nisan! Thank you for the lovely feedback! We're so pleased the team was friendly and helpful for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotPositive Experience - Lovely Team
My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.
Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start.
Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised.
When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable.
Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help.
Thank you!
Rosie · 26 May 2026 · Urban Bubble London (Patcham Terrace)
Agent replied · 30 May 2026
Hi Rosie! Thank you for the truly lovely feedback! We're thrilled Dora, Xavier and Alessandra made your first home search together such a smooth, stress-free experience. We'll make sure they all know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble
★★★★★ 5/5
TrustpilotRose is responsible for our unit that…
Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.
Thye · 22 May 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Thye Hung! Thank you for the wonderful feedback! We're delighted Rose brings such positive energy and professionalism to managing your apartment. We'll make sure she knows how much you've appreciated her support. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotA big thanks to Carl for the work he…
A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!
Sim · 21 May 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Sim! Thank you for sharing your experience. We're pleased Carl did such a great job on your apartment and kept you updated throughout. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotTenancy change. Very efficient in securing a new…
Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !
Elissa · 20 May 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotXavier was extremely professional
Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search
A · 20 May 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 22 September 2026
Hi A.S! Thank you for the wonderful feedback! We're thrilled Xavier was so prompt and professional. We'll make sure he knows you've appreciated his responsiveness. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotFriendly, tidy and efficient
Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.
Macey · 15 May 2026 · Urban Bubble London (Smugglers Way)
Agent replied · 26 May 2026
Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
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