Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCarl came and fixed multiple things for me that have been broken for a month now. Very helpful and I really appreciate it.
Hi Divit! Thank you for taking the time to leave us a review. We're delighted Carl could help you. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
5/5
GoogleI took the flight from Manchester to Larnaca with TUI, the flight was great, cabin crew were friendly and positive. Great experience so far!
1/5
GoogleRating only, no written review.
Hi Muaaz Tahir. If you have a genuine issue that's affected you then please reach out to us at info@urbanbubble.co.uk. We would love to hear about it so we can resolve it, however if this is not in relation to a genuine issue, then we will look into taking the review down. Thank for your understanding.
5/5
GoogleUrban bubble are always kind and helpful
5/5
GoogleExcellent! I really like it. The receptionist is very attentive and patient (Opsy).
3/5
GoogleThe staff members at High Definition themselves are fantastic. They are always very attentive and quick to pick up on anything we mention, with Magda and Donna in particular standing out for their excellent service and attention to detail. However, there is a lot of room for improvement when it comes to the leaseholder meetings. Despite having extensive conversations and raising important points, there often doesn’t seem to be any meaningful follow-up or communication afterwards to demonstrate progress on the actions and decisions that were agreed. It would be really beneficial to have clearer communication following each meeting, including updates on what has been agreed, who is responsible for taking action, and the progress being made. This would give leaseholders greater confidence that the issues raised are being taken seriously and actively addressed.
4/5
GoogleA difficult job in difficult times but they are addressing as many issues as they can
5/5
GoogleHad a really positive experience with Johanne and Hannah. They’ve both been incredibly helpful, friendly, and responsive throughout. I really appreciate all their support and would definitely recommend them. Thank you both
5/5
GoogleVery patient and helpful and did not once make me feel uncomfortable
1/5
GoogleMy experience with Urbanbubble’s lettings management at LOCAL Blackfriars has been extremely disappointing. Our signed tenancy agreement originally showed an end date of 14 October 2026. Urbanbubble did not contact us in advance to explain that changes under the Renters’ Rights Act had converted the tenancy into a periodic tenancy or that a different notice process would apply. When I submitted notice, Bethany told us that we would remain liable for rent until 15 November. My reference request for a new apartment was then cancelled while this issue was being discussed, placing my new housing application at risk despite my rent always being paid on time. Only after repeated chasing did Bethany agree that the reference could be resubmitted. Both joint tenants have confirmed that we will vacate by 14 October. My flatmate must leave the UK because of her immigration circumstances, and we have offered immediate access for viewings. Despite this, the landlord rejected our request to end the tenancy on the original date and Urbanbubble said the property would only be marketed “from 1 November”. Urbanbubble has not provided a clear reason why the property cannot be advertised now for a new tenant to move in during November. Delaying the marketing reduces the chance of finding a replacement and means the property could remain empty while Urbanbubble and the landlord continue seeking rent from us. We were also told that we must leave the property ten days before a replacement tenant moves in while potentially remaining liable for rent until that tenant arrives. This could mean paying for a property we are not permitted to access. From a tenant’s perspective, this creates the impression that collecting as much rent as possible is being prioritised over finding a reasonable solution. If preventing the landlord from losing rent were genuinely the main concern, advertising the property immediately would be the obvious practical step. We understand that notice requirements exist, but the issue is how Urbanbubble has handled the situation: no clear advance communication, cancellation of my reference, delayed marketing and an unclear proposal that could leave us paying rent for an empty property. A formal complaint has been submitted. I will update this review if Urbanbubble provides a fair and practical resolution.
1/5
TrustpilotDisappointing Experience as a Landlord Due to Communication and Transparency Issues
My experience with Urbanbubble has been extremely disappointing. As a landlord, I encountered ongoing issues relating to property management, tenant information, and communication. Throughout the tenancy, I repeatedly requested information and supporting records, including account and ledger information, which took a significant amount of time to obtain. This made it difficult to fully understand the situation and assess my position. When disputes arose, I felt that obtaining timely and complete information was unnecessarily challenging. Important details only became available much later, forcing me to spend considerable time and effort pursuing records and clarifications. In addition, I experienced frustration with communication and responsiveness throughout the process. What should have been straightforward requests often required repeated follow-ups. Overall, my experience left me with the impression that the level of service did not meet the standards I would expect from a professional property management company. Based on my experience, I would be reluctant to use Urbanbubble again.
1/5
TrustpilotDisgraceful customer service
Disgraceful customer service. Have to be chased and chased and chased to respond to any queries. Once they have your money they are not interested. Vulnerable people renting through them at Hove Gardens housing and people letting themselves into flats without permission and terrifying residents - the management at Hove Gardens is appalling - no repairs ever undertaken, rude and ignorant staff in charge - no complaints ever actioned
Hi Maddie, we're sorry to hear you've had this experience and feel frustrated with our service. We want to clarify that our team has worked to address the concerns you've raised. The access to the apartment was related to a mandatory fire safety check, and all residents were given advance notice. We also don't have any record of outstanding repair requests that remain unresolved. We recognize that there may have been misunderstandings or communication issues during the tenancy. If you have any unresolved concerns, please do get in touch with us and we'll do our best to help. Thanks from urbanbubble
5/5
TrustpilotAbove and Beyond !!!!!
I would like to express my sincere appreciation for Dora and the exceptional support she provided throughout my application. My application was quite complex due to my circumstances, but Dora made the entire process much less stressful. She was incredibly friendly, understanding, and reliable, and always took the time to listen and provide clear, helpful advice. What stood out to me most was her attention to detail and willingness to go the extra mile. She consistently followed things up on my behalf, kept me updated, and responded to my queries in a timely manner. I always felt reassured knowing that she was keeping an eye on everything and making sure nothing was overlooked. Dora was genuinely supportive throughout the process, and her professionalism, patience, and dedication made a real difference to my experience. I am extremely grateful for all her help and would wholeheartedly recommend her to anyone going through a similar process. Thank you, Dora, for making what could have been a very stressful experience so much easier!
Hi! Thank you for the wonderful feedback and recommendation! We're so glad Dora could make such a complex application process so much less stressful for you. We'll make sure she knows how much you've appreciated her help. Welcome, and we're always here if you need us! Thanks from urbanbubble
4/5
GoogleUrbanbubble letting team react fast and follow up to landlord and tenant with quick action. Thanks a lot to them!
Hi Emily! Thank you for the great feedback! We're pleased the lettings team has been so quick to react and follow up with you. We'll make sure they know you've appreciated their work. Thanks from urbanbubble
2/5
GoogleWhile I like the building I am situated in and the staff working there are Amazing, Urban Bubble agents themselves are not the best, they are not the most responsive, take forever to deal with repair requests before actioning them. I have been almost 4 without a washing the last time it broke down, and currently having issues with my fridge which they are yet to resolve, you have to constantly keep chasing them
Hi Amina, we're sorry to hear about your experience with the repair requests and the delays you've faced. We'll follow up with the team to look into the outstanding issues with your washing machine and fridge, and get back to you with an answer. Please get in touch with us directly if you need anything in the meantime.
5/5
GoogleCARL was extremely helpful and kind. Went above and beyond for everything I needed
Hi Joanna, thank you for the wonderful feedback! We're thrilled Carl was so helpful. He's brilliant at what he does, and we'll make sure he knows how much you've appreciated his support. Thanks from urbanbubble
4/5
GoogleI have certainly heard horror stories about building managers, and my experience with urban bubble doesn't come close. Our building is kept clean, there is always social events and different small businesses brought in, and the standards haven't dropped at all since we moved in. I do wish the service charge was cheaper, but I think that's a reflection on the cost of living crisis and less on Urban Bubble. Also, I know people paying the same service charge and who have half of the facilities.
Hi Paige! Thank you for the wonderful feedback! We're thrilled you're enjoying the building, social events and the standards we maintain. That's exactly what we aim for , making sure our residents have a positive experience. We're so pleased you're happy living with us, and we'll keep working hard to maintain those standards. Thanks from urbanbubble
5/5
GoogleRating only, no written review.
Hi David! Thank you for the 5 star review! We really appreciate it. Thanks from urbanbubble
1/5
GoogleUrban Bubble, you can respond to a review, but not to a query that has been ongoing and unanswered in my case for almost 3 months? Incompetent. No response or action as yet from your post sales/legal department or anyone else for that matter. Perhaps investigate first before threatening to have my review removed. The worst customer service I have ever received.
Hi Lindsay! If you have a genuine issue that's affected you then please reach out to us at info@urbanbubble.co.uk. We would love to hear about it so we can resolve it, however if this is not in relation to a genuine issue, then we will look into taking the review down. Thank for your understanding.
4/5
GoogleWell done to the whole team at Urban bubble. Special thanks to Asad and Xavier. Thank you very much for your prompt response. Kumar Sisodia
Hi Kumar! Thank you for the wonderful feedback. We're thrilled the team has delivered such prompt, professional service for you. Asad and Xavier are brilliant, and we'll make sure they know how much you've appreciated their support. Thanks from urbanbubble.
3/5
GoogleUrban bubble are okay.
Hi Ravneet! Thank you for your feedback! We're pleased you think we're okay. We'd love to know if there's anything we could do better or anything specific that stands out for improvement. We're always looking to provide great service, so please feel free to share any suggestions. Thanks from urbanbubble
1/5
GoogleVery poor managing agent - we have had no end of issues with them for the last 9 years
Hi Mark, we're truly sorry to hear you've experienced ongoing issues with us, and we understand your frustration. This is not the standard we aim for. We'll be discussing this internally to understand what's happened and how we can do things right going forward. If there's something we could help with, please get in touch with us directly. We're here to help.
5/5
GoogleCarl thank you for helping in our apartment!!!
Hi Laoise! Thank you! We're thrilled Carl could help in your apartment. We'll make sure he knows you've appreciated his support. Thanks from urbanbubble
1/5
TrustpilotOvercharging with no evidence on their…
Overcharging with no evidence on their billings! They did not calculate the bills correctly and their BTR Debt Recovery team bugs you again and again with wrong calculations. When I ask for details of how they come up with the adhoc bills, they did not provide any details, just keep sending the bills to urge you to pay
Hi Jason, We're sorry to hear you feel you've been overcharged and that the billing hasn't been clear. This is a serious concern, and we take billing accuracy very seriously. We'd like to understand what's happened and review the calculations with you in detail. Please get in touch with us directly so we can look into this and provide a proper explanation of how the bills were calculated. We're here to help resolve this.
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London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
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