Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

Urban bubble are always kind and helpful

Jack · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Excellent! I really like it. The receptionist is very attentive and patient (Opsy).

陈子杭 · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

The staff members at High Definition themselves are fantastic. They are always very attentive and quick to pick up on anything we mention, with Magda and Donna in particular standing out for their excellent service and attention to detail. However, there is a lot of room for improvement when it comes to the leaseholder meetings. Despite having extensive conversations and raising important points, there often doesn’t seem to be any meaningful follow-up or communication afterwards to demonstrate progress on the actions and decisions that were agreed. It would be really beneficial to have clearer communication following each meeting, including updates on what has been agreed, who is responsible for taking action, and the progress being made. This would give leaseholders greater confidence that the issues raised are being taken seriously and actively addressed.

James · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

A difficult job in difficult times but they are addressing as many issues as they can

Fiona · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Had a really positive experience with Johanne and Hannah. They’ve both been incredibly helpful, friendly, and responsive throughout. I really appreciate all their support and would definitely recommend them. Thank you both

Anwar · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Very patient and helpful and did not once make me feel uncomfortable

Mohammed · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

I have been using Urbanbubble as lettings and management agent for years and have always been satisfied with its service. Its staff is responsive, and it is usually fairly quick in finding me a replacement tenant.

Carmen · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

My experience with Urbanbubble’s lettings management at LOCAL Blackfriars has been extremely disappointing. Our signed tenancy agreement originally showed an end date of 14 October 2026. Urbanbubble did not contact us in advance to explain that changes under the Renters’ Rights Act had converted the tenancy into a periodic tenancy or that a different notice process would apply. When I submitted notice, Bethany told us that we would remain liable for rent until 15 November. My reference request for a new apartment was then cancelled while this issue was being discussed, placing my new housing application at risk despite my rent always being paid on time. Only after repeated chasing did Bethany agree that the reference could be resubmitted. Both joint tenants have confirmed that we will vacate by 14 October. My flatmate must leave the UK because of her immigration circumstances, and we have offered immediate access for viewings. Despite this, the landlord rejected our request to end the tenancy on the original date and Urbanbubble said the property would only be marketed “from 1 November”. Urbanbubble has not provided a clear reason why the property cannot be advertised now for a new tenant to move in during November. Delaying the marketing reduces the chance of finding a replacement and means the property could remain empty while Urbanbubble and the landlord continue seeking rent from us. We were also told that we must leave the property ten days before a replacement tenant moves in while potentially remaining liable for rent until that tenant arrives. This could mean paying for a property we are not permitted to access. From a tenant’s perspective, this creates the impression that collecting as much rent as possible is being prioritised over finding a reasonable solution. If preventing the landlord from losing rent were genuinely the main concern, advertising the property immediately would be the obvious practical step. We understand that notice requirements exist, but the issue is how Urbanbubble has handled the situation: no clear advance communication, cancellation of my reference, delayed marketing and an unclear proposal that could leave us paying rent for an empty property. A formal complaint has been submitted. I will update this review if Urbanbubble provides a fair and practical resolution.

Oliva · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Quick to respond regarding viewings and lettings and getting the tenancy sorted. A little slower sorting problems with the flat once moved in, but they're responsive to messages

Susie · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

Quick and good for getting us a booking and viewing. Made it quick and easy to get keys and stuff, but a bit slow on replying to messages.

Tom · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Concierge are so lovely and helpful! The communal areas in the building are always kept so clean and tidy, whenever we have guests they compliment how nice the lobby smells! Lots of events and pop ups aswell x

Beth · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Best agency company. The staff were very friendly and helpful even though I asked many questions, especially Johanne. He basically helped me with everything, from choosing the flat to making sure that the referencing process go well. I am very grateful and would highly recommend their services to anyone.

Alkawthar · 15 September 2026 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Quick to respond regarding viewings and lettings and getting the tenancy sorted. A little slower sorting problems with the flat once moved in, but they're responsive to messages

Susie · 14 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

Quick and good for getting us a booking and viewing. Made it quick and easy to get keys and stuff, but a bit slow on replying to messages.

Tom · 14 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Carl thank you for helping in our apartment!!!

Laoise’s · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Urban Bubble are responsible for managing Blackhorse Mills in London. I have lived at Blackhorse Mills for four years, and when I first moved in, it was a genuinely lovely, community-driven building. It was well maintained, communication from the management team was friendly and residents actually felt at home here. Unfortunately, particularly over the last year since the change in management, the experience has gone seriously downhill. Communication from management is often appalling, with residents frequently being spoken to in a condescending, controlling and unnecessarily patronising way. You increasingly feel as though you're being treated like a child rather than a paying resident, and, ironically, like you have to walk on eggshells in your own home. The building itself is also increasingly poorly managed. We regularly have lifts breaking down, the air conditioning has not been functioning properly during heatwaves, the pool is frequently overcrowded and is now being made available to the next door communal working space members despite our contracts stating that the facilities are for residents. The bin chutes also seem to be permanently broken. Then there are the financial and administrative issues. Rent has increased significantly, and there seems to be a constant search for ways to extract more money from residents, including repeated mistakes and inconsistencies around payments, contracts and tenancy records. In my own experience, I've had to repeatedly chase management to correct basic administrative errors, including errors that could potentially have financial consequences for residents. This is not what you expect from a professionally managed building, particularly given the rents residents are paying. It's a real shame because Blackhorse Mills used to have such a lovely community feel. Unfortunately, the current management approach has created an environment that feels increasingly controlling, stressful and unwelcoming. I would absolutely not recommend living here under the current management. The building has enormous potential, but the way it is currently being managed is seriously letting it, and its residents, down.

Annika · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Very effective and responsive in letting out my property. Good service

JIMMY · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Google

I have been using Urbanbubble as lettings and management agent for years and have always been satisfied with its service. Its staff is responsive, and it is usually fairly quick in finding me a replacement tenant.

Carmen · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Living within an Urbanbubble building has been all positive since moving in, great building.

Nate · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Lovely staff and great service! Serena and the team are always so welcoming and accommodating to our engineers when onsite. A real pleasure to deal with. Highly recommended!, TLJ Access Control

Amy · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I’m very pleased with the service provided by the Urbanbubble letting team, especially Dorota. She was professional, responsive and helpful throughout the letting process, keeping me updated and making the whole process smooth and hassle-free. Thank you, Dorota, for your excellent support. Highly recommended!

Jacky · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Very good experience! The staff at UB are very friendly and helpful.

Haoyi · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Generally seem to keep the building in a good state of repair and generally have friendly and helpful concierge staff

Chris · 12 September 2026 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

The concierge team is incredibly helpful and polite. John went above and beyond to help me during my move-in, even helping carry deliveries to my floor and assisting with the van unloading. He’s very friendly, and the service is excellent.

Jairaj · 12 September 2026 · Urban Bubble London (Patcham Terrace)