Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

Embarrassing, poor excuse of a company. AVOID AT ALL COSTS. I live in a building where I have been left with no water/no hot water for 3+ days, 3 times this calendar year. the company does not care and uses cheap contractors who take days to fix an issue, yet still manage to not actually fix anything. They do not care, or communicate and if they do it's some dead apology like "thanks for being patient sorry for the inconvenience" ???? They have no care for tenants and as a result we live in below standard conditions for a ridiculously high amount. If anyone thinks over £1000 a month in rent (before bills) is acceptable for no hot water, parcels stolen regularly, and a broken front door that is left open all hours of the day/night then this is the company for you!!! Also, if you love broken lifts that have to be fixed constantly, that's a bonus as well. ABSOLUTE JOKE.

Lucy · 29 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Very bad. Avoid at all costs. I moved out more than 2 months ago and have been calling and emailing relentlessly to get my deposit back. No replies to emails, I call the office they tell me I can’t speak to anyone about this on the phone and I have to email, but no one is responding to my emails. In 2 months, i’ve had one useless response. Will I ever get my money back? I think i might have been scammed.

Daniel · 29 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I hope whoever lives at 45 Jutland House in Manchester reads this. Urban bubble are simply the worst property management company in Manchester. I experienced a full year of hell. They left me without hot water for 16 weeks. I have now only just received my deposit back after leaving the property at the start of June (almost 6 months) to which they deducted £180 for cleaning. This was down from the original £282 'professional clean' scam they tried to charge us with for a bit of dust left in the wardrobes. Not to mention they tried to charge us £99 for lightbulbs, I would never spend £99 on lightbulbs in 15 years let alone 12 months. Your landlord is just as bad also. Fishing around for the cheapest price for a boiler because he is a stereotypical tight landlord (this left us without hot water for 16 weeks). And finally, to wrap up a terrible 12 months he then increases our rent by just under 20% (£925 to £1100) and says if we don't like it leave. Peter Dawson you are a tosser. So please if you're reading this, get out whilst you can and for anybody looking to use urban bubble that is reading this, please stay as far away as you possibly can. If I could give 0 stars I would :)

Chris · 29 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Trustpilot

Excellent service from Adeeb!

When the tenants in one of our Manchester Apartments fell behind with their rent, Adeeb at Urbanbubble couldn't have been more professional and helpful with the service he provided to us. He quickly informed us of the situation and immediately approached the tenants. He kept us updated on all communications, and resolved the matter for us in a matter of days. Hopefully we won't have to deal with rent arrears again but I definitely know who to go to if we do!

Eleanor · 26 August 2023 · Urban Bubble Hove

★★★★★ 5/5

Google

Paul at Urban Bubble on Chapeltown Street goes above and beyond! Always helpful and a pleasure to see!

Shane-Giancarlo · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Service from Urbanbubble has been really good, as of late - in particular the help from both Nicole, in the Lettings Property Management​ team, and Adeeb in Arrears.

Josh · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

When tried to sell our flat, they delayed the process -basically because they did not know the right process to follow- and that costed us a lot of extra money and valuable time

Pastor · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

An awful experience! Horrendous company, ignoring email is what they do best. The worst communication I’ve ever dealt with. They’ll get you a lot of trouble and will just ignore you. AVOID at all costs.

Suelen · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Followed their complaints procedure and yet still no response. UUB issues ambiguous and discrepant service charges with random start date and n/a as end dates?! Duplicate entries with differing sum for the same date period?! No explanation provided. Bleeding a stone would be easier at this rate.... THE WORST CUSTOMER SERVICE AND COMMUNICATION. I am raising this with property ombudsman.

Miraen · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

If I could rate Urban Bubble zero I would. I’ve only ever done one other review on here and it was 5 stars, so it says a lot that I would make the effort to leave this review. I lived in my flat for 18 months before Urban Bubble took over as letting agent. I loved it but in April 2023, the rent went up and the service went downhill. Appalling communication and customer service; we currently have a broken fridge/freezer which I’ve reported on the FixFlo portal, via email, WhatsApp, and tried to call but got an out of office message, I went back on to FixFlo and sent a message to the agent. 36 hours after the initial report still no response. Reception team have just told us to email the lettings team, which I have already done. The fridge/freezer was fully stocked, we’ve managed to salvage some food in kind neighbours’ fridge/freezers after I reached out the building residents’ Facebook group. Since Urban Bubble took over they ignore emails, they don’t apologise when they make mistakes, and they won’t allow us to contact our landlord. It took 2.5months to get our washing machine fixed after hounding them via all communications and then a further 1.5months to be reimbursed by our landlord for our lauderette costs. They took so long to make a decision about us being allowed to change our internet provider, even though I gave them two resident precedents of changing from Virgin Media to Hyperoptic, that we then got stuck in a contract with Virgin Media. Our landlord said we could change it so he has always been fair, but Urban Bubble were too slow as usual so now we’re stuck with rubbish internet. Before Urban Bubble took over, as our letting agent, our sofa bed in the living room was caving in and uncomfortable so I proposed via our former letting agent: if I could find a sofa within a budget of £180 and dispose of the old one would the landlord pay for it, and he agreed and that’s what we did. I’ve never spoken to him as everything was always handled via our old letting agent but that’s fair of him and us as we improved the sofa and did the hard bit. We want to be able to tell him how awful Urban Bubble are and that their negligence is costing him and us money but we have no way of doing so. Anyway, if Urban Bubble see this, which seems unlikely as I don’t see any replies to other reviews, please contact me and provide us our tenancy agreement via email because the link to Yorlet and our contract has conveniently expired. I would like to see our tenancy agreement so I can contact the landlord directly. We have no working fridge or freezer, it’s summer so we can’t leave food and drink outside on the balcony to keep it cool like maybe we could get away with in winter. With cost of living crisis, we can’t afford to not only throw away a bunch of food but also have to buy every meal as and when we want it with no way to store leftovers. As flatmates who have different schedules and food tastes, vegetarian and meat eater, we cook for ourselves individually and therefore have leftovers which we freeze or refrigerate for the following day. This is going to get expensive very quickly and yet we will still be expected to pay a combined £1200 in rent. We’re just trapped with this until we’re forced to move out which is so sad because we love this flat and for 18 months it was great and by my former flatmate’s account, it was the 2 years prior too. Someone please take over Urban Bubble and sort it out!!

Abby · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

The MD of Urban Bubble Michael Howard wrote an article in the Manchester Evening News a few years ago stating when he had an apartment that he felt he was just a number and not a house holder or a person and felt he did not belong or felt he had no rights or his views were not listened to. Since Urban Bubble have taken over running the service of the housing site at Brierfield Court Withington Manchester the Service Charges have gone from being reasonable to Extortionate a rip off. I will repeat what Michael Howard said with my own feelings that I feel his company is only interested in making profits at the expense of the owners. He said he felt that the owners of his residence did not care about the residents and that is how I feel and other residents feel

David · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

If I could give 0 stars I would. They will allow other homeowners/landlords to destroy your property and refuse to help, claiming they “didn’t see emails” and “it’s not their problem”. Avoid at all costs unless you want your property to be ruined and turned into a safety risk. Maybe when our floor falls through they’ll act with a bit of urgency…

Izzy · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Avoid this agency! Our apartment had a lot of severe, unsafe issues like leaks and black mould growing in many places in the apartment which we reported many times. They were very bad at communicating when trying to fix these issues and were not helpful at all to us tenants. we felt completely mistreated and were living in unsafe conditions which they did not seem to care much about. After a long period of none of these issues getting resolved, their best solution was to drop the apartment so they don't have to deal with us or the apartments issues anymore. I can't stress enough to not sign an apartment with Urban bubble.

Elsa · 26 August 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Mahmoud · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Kasim · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Omar · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

Rating only, no written review.

Wong · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Holly · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Nicholas · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Abod · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Huda · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Andrew · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

Rating only, no written review.

Reef · 26 August 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Abigail · 26 August 2023 · Urban Bubble London (Smugglers Way)