Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 2/5

Google

Very disappoint at this agency. Slow response and bad service. Never recommand.

JESS · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Thomas · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

This review specifically refers to Ugo in the legal team who was very helpful in my poetry transaction.

Matthew · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Kyle · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Mark Thwaites went above and beyond to rescue my car that got stuck due to a lift malfunction. He made sure it was sorted for me before I needed it. Fab service!

Chloe · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Great company, Mark Thwaites our site manager has been extremely friendly and helpful and made our move to Vantage Quay Manchester very easy!

IONA · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.

C · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Received phone call of Matthew royle for urgent welding at Vantage Quay Urbanbubble 3-5 brewer street Manchester. When we go to the site we was greeted by a very helpful site manager called mark who was more then helpful to show us where we needed to go and what we needed to do. The job was completely in half the time due to how professional everything was set up from Matthew royle to mark on site, thank you so much for giving us the chance to work for urban bubble it was very professional which made from start to finish a lot quicker and everything went smoothly. From Chris and James at technical welding services.

James · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

This is praise for a particular individual employee - NOT the company. I refer to JOHN ADAMS, Building Services Assistant. John is very professional, polite, and attentive to service needs. I have heard only good words about John from other residents.

Rosane · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Wanted to show my appreciation for John at regents court. He does an impeccable job and nothing is too much trouble. So helpful and cheery. Thanks John for doing a great job.

Estelle · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Only rating one star but if MINUS was an option we would take it!! I am not one to leave reviews but anyone who is reading this and is signing a flat under the management of Urban Bubble, PROCEED WITH CAUTION. UB has to be the most irresponsible, frustrating, time wasting, unprofessional company I have ever come across. This is surprising due to the size of the company and how many buildings they manage across Manchester. Our situation is not only ON GOING but the tip of the iceberg after 3 months of reporting various leaks across the building in Advent House. Not only do UB simply not care :) but they make no effort to disguise it. Their laughable attempt at communication is the driving factor behind this review as well as the lack of resolution for a building that is on its last legs. I would like to make reference to two people individually, however I believe they are they are in the unfortunate position of being customer facing for even worse employees higher up the chain behind the scenes. 'They' have been useless across the entire 3 months for not only NOT communicating with the numerous flats involved to keep us all on the same page .. but most of all each other. The only things to come from this problem are uncountable amounts of email chains involving contractors/landlords/tenants, empty promises, condescending phone calls, hiding behind receptionists who advise 'he isnt at his desk at the moment', endless stress, wet carpets, rotting skirting boards.. Yet even after all the tireless pestering from our end we are still no further with a resolution. Myself and other tenants/landlords have thrown everything at UB by involving environmental health, the council, addressing the health impact and even informing them that they will not be able to rent the flats out in the current state. But nothing seems to get their attention to actually physically help us. I can see from the rest of the reviews someone replies from a general email trying to justify how the situation has been handled, by deep diving into legal timeframes/blaming other people. This review will probably spark the same response, however I cannot see UB having any leg to stand on as they have been aware of this situation for long enough and the extent of the damage it has caused to not only our flat, but the entire building. I appreciate trying to locate the source of a leak can be challenging due to the nature of how many people it involves (gaining entry to different flats) however the timeframes we were given were simply too long. When the leak eventually reached a communal area it took not even 48 hours for a contract to bash a hole in the roof to try and stop it, I note the gaping hole is still there now and producing a pool of water. Overall, UB have presented a disgustingly lax attitude throughout the process and are very aware the ball is in their court as legally we are still required to pay rent (although now at a reduced rate courtesy of our landlord). They are also definitely aware of how competitive/expensive the rental market is right now which leaves us with minimal options in terms of renting somewhere else. Its the biggest shame we are looking to move out as we love the flat itself but cannot continue to live in a flat where the bedroom is uninhabitable especially coming into the colder months. Cheers Urban Bubble for the compassion and empathy towards our situation :) DO NOT RENT WITH THIS COMPANY YOU WILL REGRET IT, SAVE YOURSELVES TIME, MONEY, AND EMOTIONAL STRESS :))))))

Esme · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Ugo has been fantastic at helping me with a mortgage application on very tight timelines. Being very responsive and hugely helpful with a range of different colleagues always providing solutions. Nothing but postivies to say when normally legal support from management companies is a black hole with very poor support. Exemplary!

John · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I wish I could give them 0 stars. They are absolutely useless. First day of our tenancy they told us to go pick up the keys from their office and they couldn't find them. Apparently they hired a locksmith to break in 😭😂 now our "fire door" has a hole where the lock used to be. Bare in mind that happened last August, numerous chases from us and they have done absolutely nothing about it. Any property owner doing business with them is going to be as miserable as the tenants. Few weeks ago a junkie knocked on our door after looking at us from the hole 😂 gate is open at all times, in general city point is a free for all. Absolutely useless, zero interest in health and safety.

Eva · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Utterly shocking company - we have had numerous issues with our tenancy across the year we have been here. The "secure" parking garage was left with the door open for weeks on end. We have parts of the ceiling in our house and falling down and black mould due to poor building maintenance. We have had water leaking under the flooring before from the fire exit stairwell before. To top it all off I am trying to move out and the only lifts in the building are now out of action because of ongoing poor maintenance leaving me unable to move out. Please please don't rent or buy in the sorting house - it should be a lovely place to live but the ongoing issues have caused more stress than it's worth.

Louise · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I would like to express my deepest appreciation for the exceptional customer service urbanbubble provided me when my tenant was behind in rent. The prompt assistance and timely updates truly made an impact and gave me peace of mind. Arrears & Data Controller, Adeeb Ahmed took charge of the situation and swiftly addressed my concerns. His promptness in responding to my inquiries and providing me with accurate information was truly commendable. He made sure I was well-informed at every step, and this level of transparency and diligence instilled a great deal of confidence in me as a landlord.

Rose · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 4/5

Trustpilot

Thank You Adeeb

Thank You Adeeb for helping me to recover a debt from my tenants who were in 4 months renting debt. There were 2 other employees in charge of my case before and I always got blanked by both of them. Luckily Adeeb took charge and helped me to recover the outstanding rent.

Alice · 22 September 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Exceptional Service from John at Campbell House

I want to express my sincere appreciation for the outstanding service I received from John at Campbell House. John went above and beyond to assist me with my recent stay, and I couldn't be more grateful.First and foremost, John's help with my bill was exemplary. He took the time to thoroughly review my charges and ensured that everything was accurate. His attention to detail and commitment to resolving any discrepancies promptly left me feeling confident that I was being well taken care of.Additionally, John's assistance with checking my electrical setup was invaluable. He not only assessed the situation but also provided clear explanations and solutions to address any concerns I had. His expertise and willingness to go the extra mile to ensure my comfort were truly commendable.What truly stood out about John's service was his responsiveness. He replied to my inquiries with lightning speed, demonstrating his dedication to providing exceptional customer service. It's evident that he takes great pride in his work and genuinely cares about the guests' experience.In summary, John at Campbell House is a true asset to your team. His professionalism, attention to detail, and quick response times made my stay at Campbell House memorable and stress-free. I wholeheartedly commend John for his outstanding service and look forward to returning to Campbell House in the future, knowing that I will be in capable hands.Thank you, John, for going above and beyond to ensure my stay was enjoyable and hassle-free. Your commitment to excellence has not gone unnoticed, and I am extremely grateful for your assistance.Warm regards,Tia

Tianjiao · 12 September 2023 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS - INCOMPETENCE AT ITS FINEST

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now September. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month.

Mollie · 11 September 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Honestly one of the best companies to rent from

Honestly one of the best company I have rented from. So understanding and helpful. Would like to give Adeeb Ahmed a special mention though as he has been brilliant through out my tenancy. So helpful.

Ryan · 8 September 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Thank you Adeeb Ahmed for your dedicated hard work!

I very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.

C · 1 September 2023 · Urban Bubble Coventry

★★★★★ 5/5

Trustpilot

Phenomenal services from Adeeb

Incredible service i have recieved recently from a particular individual at urbanbubble who is Adeeb. He is always very quick in his responses and fortunately he recoved a debt from my tenants who were in 3 months rental debt. If i would say he is life saver then it wouldn't be wrong. Confidently, i would say my property is in safe hands. Thanks very much for your phenomenal services. You're quite a star. Keep up a brilliant work.

Fiona · 31 August 2023 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Five stars for adeeb at Urbanbubble…

Adeeb at Urbanbubble couldn't have been more helpful with the service I was asking for , he answers any inquiries immediately and try his best to keep any tenant or landlord comfortable .

Consumer · 31 August 2023 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

would not recommend for a 1st time…

would not recommend for a 1st time tenant, a very unorganised company i got told the day of my move that there was multiple faults and to move in the following week, upon moving in there was leaks, missing keys for back doors along with other problems that should of all been picked up on before moving in. overall the staff were unhelpful and unorganised. we found ourselves passed around teams with no one fixing issues.

Olivia · 30 August 2023 · Urban Bubble Hove

★★★★★ 5/5

Google

Having lived in the same place for 30 years we have had numerous managing agents throughout the years - some truly awful, some just about adequate. We moved to Urbanbubble about 10 years ago and can say they ‘do what they say on the tin’ insofar as they are responsive and easy to deal with - from experience it seems a lot depends on the individual you get as property manager at the managing agents, it shouldn’t be like this but it is; in recent years we have had a girl called Vanessa and she is head & shoulders the best we’ve ever had.

Neil · 29 August 2023 · Urban Bubble London (Smugglers Way)