1/5
GoogleThey issue debt recovery letter without look in to the contract before their illegal action. also it is not able to contact them, phone cannot reach, email no reply, very poor.
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,109 reviews · 789 on Google (3.5)80 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW796 reviews · 475 on Google (3.4)29 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW338 reviews · 0 on Google19 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF305 reviews · 0 on Google20 in the last 90 days
Latest reviews from every Urban Bubble office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleIt's been a nightmare. We started the process of switching the names on the tenancy agreement last April and it took until SEPTEMBER for it to be completed. In that time it took months of phone calls and emails trying to move the process along. Incompetence is an understatement. ...So, tell me why a couple months ago I decide to pay my rent later in the day than usual (i.e. around lunchtime). Around an hour later I receive an email pressing me for my rent payment, when I've already paid it. First of all, check your records. Second of all, where was this energy a year ago?
1/5
GoogleWorst service I’ve ever gotten in the whole UK. I seriously don’t know what they do every day. My dishwasher has been broken since I’ve moved in and it’s been a month without an update. They barely answer my calls and e-mails. Besides that, the moving in process was nothing but just handling keys. I don’t understand how your conscience is clear while all people experiencing problems with you in the comments.
1/5
GoogleProspective tenant, completely baffled by the lack of communication. I'm motivated to rent a flat having recently relocated to the area, but no response to messages sent, meanwhile the flat has been sitting there for a month and was even reduced in price. I always wonder if the landlords actually know they could be making money, but it's because these agents are dragging their feet that they're not...Ridiculous.
1/5
Trustpilotterrible block management services
Our experience with Urban Bubble has been highly disappointing. Their services are unprofessional, with frequent charges for overspends without providing any relevant proof. Each fiscal year is riddled with multiple accounting errors, and communication with them is next to impossible. We would not recommend their services to anyone seeking reliable and transparent property management.
4/5
TrustpilotPrompt Service
The service received was efficient and effective. The staff, Adeeb, promptly attended to my issue which was resolved timely.
4/5
TrustpilotPrompt and effective response
I had received a Prompt and effective response upon placing my query which was very much appreciated
5/5
TrustpilotExcellent Service and Assistance!
I am extremely satisfied with the service and assistance provided by Nicole. She handled our rental increase matter with great efficiency and resolved it promptly. Her professionalism and responsiveness were impressive. I appreciate her attention to detail throughout the process and would gladly work with her again. Highly recommended!
1/5
TrustpilotIncompetent accounting, false arrears notices.
They issue arrears notices for false debts. Blaming ‘system error’, I received arrears notices for my service charge. 1) The ‘overdue’ portion had been paid, but their system could not net off debits and credits. Not sure how you manage a business if you can’t manage a payment ledger. 2) They never issued an invoice for the money due. How can we pay invoices that aren’t sent?They say to phone them, but it’s straight to voicemail. No callback. Slow to email back. Incompetent, we are aware of UB withholding services due to low building management funds- if they invoiced properly and were transparent they wouldn’t have this issue. They are shady on their spending report on leaseholder funds.Don’t bother with them.
5/5
TrustpilotAdeeb has been very helpful in…
Adeeb has been very helpful in resolving the issue I had with billing cycle for my rent. A great asset to Urban bubble
5/5
TrustpilotI went through the renting process with…
I went through the renting process with Mohammed and he helped me a lot through it all and answered every question.
5/5
TrustpilotA+ customer service from Adeeb
Just wanted to pass on great feedback for Adeeb on how he's dealt with my outstanding rent issue. Prompt, well articulated replies, refreshing to see.A credit to Urban Bubble, the best property management company in the UK!CheersMike
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
5/5
Trustpilotvery helpful
very helpful. fast responses all the time
5/5
TrustpilotThumb up to Adeeb service
Adeeb fast response to me. Provide me current status of my account.
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAlways have had great experience with the services offered. In particular Adeeb and Zak have always been most helpful.
1/5
GoogleReally poor experience with them managing the building I live in. No hot water for over a week and this has happened multiple times this year with no explanation, no time frame of when this will get sorted and awful at giving regular updates.
1/5
Googlehad an issue in the flat since may 2023 - Latisha has ignored correspondance since january 2024... don't answer the phone never get back to my voicemails.. not really sure where we go from here.
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Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
