5/5
The Trusted AgentAlways available, understanding and professional
Stephanie has been a great help while sorting out all the paperwork needed. Always available to clarify things and helped us compleating all the documents.
Trusted Agent profile
Verified
Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017 to 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
Reviews on The Trusted Agent
Showing 344 reviews on The Trusted Agent only. Show every review
The Trusted Agent5/5
The Trusted AgentExceptional Service
I’m writing this note as a humble token of appreciation for the outstanding customer service provided by your sales team. As a first time buyer the process can be sometimes daunting and overwhelming, especially when all components of the purchase do not adhere to the typical life cycle of an acquisition. I was attended by Thorgills Sales Broker Ranjeev Bhanot who has been nothing short of exceptional throughout this entire purchase. I really commend Mr. Bhanot on the prompt service response, continuous support, keeping the calm and applying the pressure when necessary. I hope that this is the kind of service that will be present in your various branches permanently as this is what the customers in particular first time buyers want to have. N Maule
5/5
The Trusted AgentA very well handled changeover of tenants
Alice Carrick at the Brentford office dealt very efficiently with a quick change-over of tenants, responding promptly to every enquiry and generally going the extra mile for us. It was much appreciated, as I hope you will communicate to Alice.
5/5
The Trusted AgentThank you Stephanie!
Stephanie was in charge to out in contact me and my flatmates with our new landlord, and she was always kind and trying to help in every situation, even with some problems and Christmas holidays between. She was looking after us, doing always her best to give us the best service, and she did amazing! Thanks for all Stephanie!
5/5
The Trusted AgentStephanie was very kind
She was always prompt to answer at our questions, she was always kind and very professional and patient.
5/5
The Trusted AgentEfficient, professional, and helpful agent
Dannie Walton has been really great throughout selling our property. He has been really professional and efficient with dealing and responding to enquiries. He has always kept us informed and that's really helped with the progression of the sale. We'd like to thank him for his help and support over the past fews months, and we wish him all the best.
5/5
The Trusted AgentExcellent service from Stephanie!
Stephanie made the whole process for us relocating from Scotland to our new home in Brentford a lot less stressful than we were anticipating! It was actually very easy thanks to the excellent service! Highly recommend to anyone using Thorgills.
5/5
The Trusted AgentExcellent service from Alice Carrick
It was a pleasure dealing with Alice. She was very efficient and speedy at every stage of the tenancy completion process and always very friendly and polite. She constantly kept me updated of the progress, but most important of all, my emails and phone calls were always responded to promptly.
5/5
The Trusted AgentThank you!
Dannie was fantastic during my transaction. He always went above and beyond to help with any question or query I had. Many thanks!
5/5
The Trusted AgentLeon is always extremely well turned out, professional, polite and knowledgeable. He understands exactly our requirements and is very efficient in his dealings
5/5
The Trusted AgentFriendly and helpful
It was a pleasure meeting Danny, being someone who is local to brentford he took me round the area and gave me useful advice.
5/5
The Trusted AgentQuick, professional, friendly
Our property search lasted a grand total of 18 hours. Showed us two properties (that were both suitable) within a few hours of being instructed, offered, accepted, done. The way finding a new property should be, stuck to my brief, didn't send or show any properties that weren't within that brief. Basically a pleasure to deal with. It's a shame there aren't more estate agents out there like this. Supports Arsenal, but no one is perfect. :) Thanks Regan.
5/5
The Trusted AgentLeon Sood review
Leon is super polite and professional, and very knowledgeable about the properties we viewed and the surrounding areas. Really appreciate his time and effort in taking us on two rounds of viewing! Very personable and helpful, couldn't ask for a better agent to help us on our search.
5/5
The Trusted AgentLeon is thoroughly professional, polite, and patient. He was very knowledgeable about all the properties we looked at, he offered helpful advice and recommendations, and we felt that he had our best interests at heart. We actually took a property with another Thorgills branch, but Leon was more than happy to show us around his properties again for the benefit of my partner who was absent the first time around, despite us being quite far along on finalising the lease with the other branch. Thank you, Leon.
5/5
The Trusted AgentExcellent service from Leon!
Leon was incredibly helpful during our viewing, despite the property we were booked to see already been let out he took us to another one which we ended up putting an offer in for! Couldn't have been more helpful with our questions and during the process to secure the flat! Highly recommend to anyone looking to rent through Thorgills.
5/5
The Trusted AgentCompetent, flexible and professional
Dannie has a great ability to communicate not only effectively but also transparently with all parties, putting his clients' requirements first. I received 5* Service From Dannie and would hopefully use his services in the near future.
5/5
The Trusted AgentExceptional
Dannie has probably changed my mind about estate agents. In my dealings with him he was courteous; professional; knowledgeable; reliable honest and the whole process was completely transparent. A very rare thing indeed! I didn't know about Thorgills before I viewed a property with Dannie. Because of the service he provided, I would use them again.
5/5
The Trusted AgentWent above and beyond to help secure tenancy.
I identified a property that I was keen to secure as a tenant and Karim helped to secure this property with minimum of fuss, despite the fact that he should have been on holday. His handover to his colleague to complete the paperwork was well communicated so that completion was done in an efficient and timely way.
Agent replied · 11 January 2017
Thank you very much Phil, I am happy we could impress you with our service and I hope you will enjoy living in your new property.
5/5
The Trusted AgentVery responsive, professional and engaged
Loved working with Alex, she provided us all the time clear schedule, and advised on the next steps, had a very easy communication, she's very friendly and has a lot of patience. Thanks for all your help in the process (especially during the winter holidays!).
5/5
The Trusted AgentVery helpful service
Rachel has provided me with an excellent service - she was very supportive when there were difficulties with the tenant and was endlessly helpful and co-operative when there were hurdles to overcome. Thanks to her attention to detail and diligence i was able to recover 100% of the tenant's deposit. She does her job extremely well!
5/5
The Trusted AgentThe right person in the right place
Leon is one of the best agents I've met while searching for a property to rent. He actually did listen to my requirements and offered only the best matches not loosing any of my time. Always punctual, reliable, professional, easy to communicate with yet very nice and friendly person. Simply, the right person in the right place! If I ever needed to do a property search in London again, my first steps would definitely lead to Thorgills.
5/5
The Trusted AgentGreat customer service!
Chloe Harte at Thorgill's Brentford has been great in keeping me informed at all times and kept me up to date with any progress regarding rent payments going into my account. Thank you Chloe - excellent customer service!
5/5
The Trusted AgentReally Happy with end to end Process
I am very impressed with the professional attitude of Thorgills Brentford Team.. they kept me updated on all the issues and really helpful in resolving every aspect of the tenant searching,.documentation,escalations etc From my personal experience I shall definitely recommend them.
5/5
The Trusted Agentgood customer service
Just want to say a big thank you to Stephanie Daly, the Branch Co-ordinator, for all her kindness and assistance. Stephanie has been very helpful and patient since the first day we started to look for the property for our General Manager - Mr. Hongbing Chen. Well Done - Stephanie, many thanks. Annabel Liu Air China UK
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At the ESTAS 2017 awards the group won Gold for Best Local Group (2 to 5 offices) in the UK.
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