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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Showing 760 reviews on Google only. Show every review
5/5
GoogleJasmine very helpful and kind thank you for the viewings
Dear Bivanjit Kaur Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had block viewings with Jasmine, she was so patient and really helped me by answering all my questions. She was very informative and helpful. Even though I did not go for a property yet as I’m still looking. I just wanted to leave a review as I really enjoyed the viewings with her!
Dear Jagjeet Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDushali was really helpful with my property search. Very friendly and professional. She was very informative with all the information I required.
Dear Jason Clarke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAVOID! My landlord described them as "useless" and I can see why. They are unable to arrange for the tenancy deposit to be returned to me (even though the landlord has confirmed no disputes/deductions)
Good Morning Alejandro Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Brentford and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleAfter a long search, we managed to find a lovely property with GG. Many thanks to Mr Hossam 🙏🏻 what great guy he is always nice and polite and willing to help with any queries 😁 Please look after him as he is a great asset to your team. …
Dear Marcin S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNice and easy. Dushali helped me rent my first flat in London within 2 weeks.I definitely recommend her. Online viewing was a choice as well.
Dear George Papageorgiou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDushali went above and beyond to sort out my new tenancy! Without her all this process would take even more time! Thank you Dushali you are amazing!
Dear João, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Adam Warren, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleIf you are a tenant avoid this agency. Very bad experience . Especially Louis King . It’s a final review
Dear Mohmmadkhair Alrawashda, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleMassive thank you to Louis King our Property Manager. He has incredibly helpful since the day we moved in.
Dear Anna Mccarthy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHossam was exceptional in supporting us throughout the process. His ability to make us feel comfortable and trust the estate agent is second to none and definitely someone I would recommend to get in touch with!
Dear Amgad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend Dushali. She made renting my first flat a breeze. From finding the perfect place to guiding me through the paperwork, her professionalism and attention to detail were top-notch. Great communication and support throughout the process. Thank you, Dushali!
Dear Omar Said Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI give 5 starts to Karam Sobti , he is always providing high quality of work and services , very professional and knowledgable. I do appreciate all his help with renting my property and related matters. A special thank you Karam
Dear Rana Al-haboubi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to thank Dushali Joshi for all her hard work, and professionalism, in dealing with what was quite a difficult situation for me. Dushali was calm, polite and always knowledgeable and helpful. She's a diamond!
Dear Colette Marshall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSTAY AWAY FROM THESE AGENTS. They rented an apartment under full management, they never ever turned up at the property at all. They did do proper credit checks on tenant, stating its not there responsibility but they used a credit reference agency that did check properly at all. Stay away from these cowboys.
Dear Steve Kahn, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe property search experience i’ve received from Gibbs has been amazing! Hossam has helped with every step of the way ensuring a smooth process. He was professional and helpful! Definitely recommending the agency to friends and family!
Dear Ali Makko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKaram was both swift & efficient when finding new tenants for a property & is always there with help & advice- many thanks!
Dear Alaina Mutti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery helpful and constantly calling to ensure our move in went well and if there were any issues, we were given contact numbers
Dear Tamara Kemp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKaram managed my recent flat rental and was brilliant throughout the entire process. Really professional, organised, responsive and on the ball. It’s not often one receives such excellent customer service.PositiveResponsiveness, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleDushali was fantastic. Very attentive to my property search and went above and beyond when trying to find the perfect property for me! Excellent customer service! She is definitely an asset to the company - please pass my regards
Dear Kyle Canillas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis King has been nothing short of amazing and supportive helping to make me and my wife’s move into our home very smooth and easy.
Dear Kareem Mohamed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDushali has been absolutely amazing with our move! So helpful, so approachable and we're really grateful for her support during what can be a stressful time.
Dear Dana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDushali Joshi was amazing in every way possible! She really made my move into my new place seamless, even though there were alot of complications because I just moved to the country from abroad, she went above and beyond to find solutions for me to ensure that I got the property I wanted. I am really happy with the level of service at Gibbs Gelespie Brentford and would highly recommend them to anyone looking for a place around the borough.
Dear Abdulaziz Goni Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Abraham Oommen! Thanks for the great review! All the best, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
