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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Showing 760 reviews on Google only. Show every review
5/5
GoogleZoe has been extremely helpful sorting out my queries.
Dear Aisha We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was a really helpful, efficient, friendly and understanding agent who really understood what I needed and did everything within her means to secure the property for me. Karam was also equally understanding and professional following up on the final steps before moving in.
Dear Sarah El Miniawy We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBooked in viewing for a flat with the lovely Jasmine and she was amazing with the preparation and detail she showed towards the property. Happily housed. Definitely recommend!!
Dear Simdalhi Jatt We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe team were friendly, professional and quick to respond to any questions. The whole process was clear and straightforward, and move-in day went smoothly with the property exactly as expected. I’d happily recommend them to anyone looking to rent, especially Dushali Joshi - thank you.
Dear Kiran Sanghera-Perkins We greatly appreciate your 5-star review and the time you took to share your experience with Dushali and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat experience with this agency. A great big shout out to Jasmine who was an absolute darling from beginning to end.she was always quick to respond and made the whole letting experience easy and smooth. Thank you again Jasmine!
Dear Thi Nguyen We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was very helpful throughout my search for a new property. She had all the answers to my questions and even left me a very nice move in box at the property. If anyone is searching for a property I definitely recommend her as she will always keep you in the loop and calls with regular updates :)
Dear Ishaan Bancil We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a great experience working with Jasmine. She made the property search straightforward and handled everything with such efficiency that the process felt easy from start to finish.
Dear Meghna Pathak We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDushali has been very attentive And helpful and kind Gabriele has really looked after me I am very happy
Dear Ginny Wolstencroft We greatly appreciate your 5-star review and the time you took to share your experience with Dushali. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally helpful and professional branch. I would recommend to anyone in the area, Shoyab and the team were super helpful and knowledgeable from start to finish
Dear Ashir Chima We greatly appreciate your 5-star review and the time you took to share your experience with Shoyab and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMassive thanks to Gibbs Gilespie and Jasmine in particular for making our recent move-in so seamless.. Always very quick to respond and got us in within a couple of weeks of first viewing! We couldn’t be happier with our new place!
Dear Liam We greatly appreciate your 5-star review or Jasmine and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThank you Zoe Lynch for all your help!
Dear Tina P We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was amazing at showing me the property! She was very professional, friendly, and went above and beyond by booking extra viewings to help me make the right decision. I really appreciated her effort and support, highly recommend her!
Dear Leena We greatly appreciate your 5-star review for Jasmine and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad an amazing experience with the lovely Jasmine a few weeks ago. She made every part of the process so smooth and easy for me, and I couldn’t thank her enough for making such a usually stressful experience so enjoyable and informative!
Dear Camila Amaya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Customer Care Team
5/5
GoogleI was absolutely blessed to have a the most attentive realtor Jasmine. She kindly took me to a number of properties for viewing, remaining patient and being super helpful with my questions. I couldn’t have asked for a better experience. I felt heard and ultimately this lead me to finding exactly what I was looking for. Once again thank you so much Jasmine.
Dear Shairi Duggal We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was incredibly helpful in finding me a rented property that matched exactly what I was looking for. She made the entire process smooth and stress-free, always keeping me updated and answering any questions I had along the way. Her professionalism and attention to detail really stood out, and she went above and beyond to make sure everything was sorted perfectly. I’m so grateful for her support and would highly recommend her to anyone looking to rent or find a new home.
Dear Esha S We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had an amazing experience with Jasmine! She was incredibly helpful, patient, and professional throughout the entire property viewing process. Jasmine went above and beyond to make sure I had all the information I needed and made me feel completely comfortable every step of the way. Her friendly attitude, attention to detail, and genuine care for her clients really stood out. I truly appreciate all her efforts, she made what could have been a stressful process feel smooth and enjoyable. I would highly recommend Jasmine to anyone looking for someone reliable, understanding, and passionate about helping people find the right home.
Dear Ahmad Shakir Said We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was absolutely fantastic from start to finish! She made the whole viewing experience so easy and enjoyable. Her professionalism, warmth, and clear communication really stood out. She took the time to answer every question and made sure I fully understood everything about each property. It’s rare to come across someone who truly cares about finding the right place for you, but Jasmine definitely does. Her positive energy and dedication made a big difference, I couldn’t have asked for a better experience. Highly recommend her to anyone looking for great service and genuine support!
Dear Spojimyee E We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDushali was really helpful, took time to listen and help. Informative and good options for me to explore. Friendly experience will recommend
Dear Pardeep Birk We greatly appreciate your 5-star review and the time you took to share your experience with Dushali. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDushali was amazing! Her service was professional, efficient, and she made the whole process so easy and stress-free. Highly recommend!
Dear Bhupinder Gill We greatly appreciate your 5-star review and the time you took to share your experience with Dushali. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was so efficient in helping me find the right property and made the whole process so smooth and stress-free. I really appreciated her professionalism and attention to detail. The finishing touch with the thoughtful gift boxes was such a lovely surprise! I highly recommend her services.
Dear Fatima Fares We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleKaitlyn Young was extremely helpful and sorted the issue with our deposit within the day. If it was not for Kaitlyn I would have rated this company only 1 STAR. … More
1/5
GoogleThey do not abide by the contract. Waited 4 weeks for deposit to be returned (still waiting!). They claim they are undergoing CRM change and have not paid deposit that should have been paid within 10 day’s of receiving landlords confirmation. If you are a landlord think twice as they also made landlords wait for their rent payments. Do not trust these agents with your properties or your money.
Dear Maha Majidi, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleThis company does not uphold its contractual obligations. My deposit was supposed to be returned within 10 days of the landlord’s confirmation, yet after four weeks, I’m still waiting. On top, their communication has been consistently poor and overly defensive, especially when they repeatedly failed to provide updates. I would not buy/rent another property through them again.
Dear Daliya Majidi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI had the pleasure of working with Rheagan, and she made my property search effortless. She went above and beyond to find the perfect place for me and I thank her for all of her hard work. Her communication was clear and timely, and she made the entire process stress-free. Highly recommend Rheagan for anyone looking for a reliable and dedicated negotiator.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
