Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been using The Personal Agent for a number of years, I have always received an excellent and professional service from all team . Very pleased with the service,
Thank you for your review. We are glad our team performed in both a professional and excellent manner!
5/5
GoogleWe highly recommend the Personal Agent, Stoneleigh. All the staff we dealt with for our house sale were friendly and professional...Liam was great in terms of getting the property valued and marketed and then Dan who followed it through was attentive to our needs and communicated very well with us throughout the process. Thank you for making a stressful period as straightforward and pleasant as possible.
Thank you for using us Angela and your review, its really appreciated
5/5
GoogleDan was the main agent I dealt with at Personal Agent. When he was doing the viewings he took time to show my property to prospective buyers he knew my property and this showed in the feedback. . He always kept me informed feedback from the viewings. When I called and he wasn’t available he would always call me back. I have used personal agent before and would recommend them and Dan to others.
Thank you for your review Mandy, and for using us again
5/5
GoogleMichelle Hobbs from Epsom Personal Agent has been really helpful, provided useful information, and got things done in a very speedy manner. Highly recommended.
5/5
GoogleGreat experience using The Personal in Stoneleigh, very professional and friendly team. Rosana showed us the property with great detail and help us progress to next step.
5/5
GooglePersonal agent are one of the best agents, I have dealt with. Booking a viewing is so easy. We get text and email reminders. Rosanna from Ewell branch conducted the viewing of a beautiful house in Worcester park today. She was knowledgeable, polite and professional. Thank you very much.
Thank you Faz
5/5
GoogleWe recently bought our first property via The Personal Agent. Paul, who was our sellers agent, was great to work with and truly went the extra mile on multiple occasions, really showing his dedication to both the seller and buyer. Great communication and always available to support. Would certainly recommend!
We hope your enjoying your new home Fabian, and thank you for your review
5/5
GoogleExcellent service received by the team specially Adam. He was very professional, knowledgeable, and incredibly dedicated. Their communication was clear and consistent throughout the process. They took the time understand exactly what I was looking for and offered expert guidance.I would highly recommend the Personal Agent team. Thank you!
We really appreciate your review Renato, thank you
5/5
GoogleMyself & my partner recently had an offer accepted on a property which Jane showed us - she is welcoming & friendly, no pushy attitude or anything like that! Jane has been extremely helpful and professional in helping us through the offer stages. We are really looking forward to our purchase progressing through the Personal Agent :)
5/5
GoogleWe couldn't be happier with Sammy and the personal agent! They were incredibly hardworking, friendly, and truly dedicated throughout the entire process. Their dedication made all the difference, and we highly recommend them!
Hi Mark, Thank you so much for your kind words. … More
5/5
GoogleJust rented out my parent's house that took 9 months of renovation work. Had some great support and advice from Cheryl from the outset and a great letting experience with Natasha. The overall experience has been friendly, professional and helpful without being pushy. They are actually a "personal" agent, like it says on the tin
5/5
GoogleVery positive and prompt service from this agency dealing with Michelle and I have found great service and professionalism .
5/5
GoogleRosie was excellent very friendly and explained information about house She also gave us hand out sheet with information regarding property
5/5
GoogleSarah is really good from making the appointment for a viewing to showing the property explaining all the details and following up promptly to get feedback about the viewing.
5/5
GoogleWe had a fantastic viewing today with Sarah. She was very knowledgeable, honest and thorough. Great communication also which is so important to us in the house buying process. Thank you
5/5
GoogleWe transformed our long-held dream of owning a home into a wonderful reality, and we owe a tremendous debt of gratitude to the exceptional Paul Davis from Personal Agent! From the very first meeting, Paul's dedication and expertise shone through, guiding us with invaluable insights into the home-buying process. His personalized approach made us feel supported every step of the way. We also want to extend our heartfelt thanks to his fantastic colleague, Nadine, whose remarkable communication skills and attention to detail greatly enhanced our experience. Together, they form an unbeatable team that truly prioritizes their clients’ needs. If you're contemplating purchasing a property, I will recommend reaching out to Paul and Nadine enough, they are true gems in the competitive real estate landscape! Their professionalism and commitment to excellence are truly commendable. Wishing both of them all the success they undoubtedly deserve in their careers! Once again thank you Paul & Nadine.
5/5
GoogleI would highly recommend the renting service provided by The Personal Agent Lettings in Epsom. Michelle Hobbs of the Personal Agent Lettings has provided excellent, very professional, responsive and attentive service.
5/5
GoogleWe have used Personal Agent as landlords for the last 15 years and dealt th Michelle Hobbs for the last 8 . She has always been very courteous and answered our queries promptly. Property management has been excellent. We would recommend her company without hesitation.
5/5
GoogleMichelle and her colleagues are very helpful, prompt and professional with regards to all aspects of letting one’s properties. Their service is immaculate and I have had the pleasure of dealing with Personal Agents for over a decade.
5/5
GoogleI have viewed 2 properties with the Personal Agent team, Adam and Shannon-Marie, and both agents have been very informative, helpful and responsive when communicating with us, both before and after the viewing. They're one of the most attentive agencies I've been in touch with. Shannon-Marie in particular showed us a gorgeous property and had all the key information ready for us when we asked our questions. The agency seems to have high quality listing's in the Worcester Park area as these 2 properties are our 2 preferred properties we've viewed so far in our search.
5/5
GoogleRating only, no written review.
5/5
GoogleThe Personal Agent have been assisting with my property search, specifically Sarah, and what a great experience it has been throughout! Sarah was incredibly helpful at the viewing and provided all the info I needed.
5/5
GoogleWhen George came out to value our property we knew straight away that the personal agent was for us. Simon and his team were fantastic keeping us updated at every stage of our sale. Would highly recommend
5/5
GoogleFound Personal Agent Stoneleigh to be extremely helpful. Dan was very helpful with our viewing of Boscombe Road. Was very informative and answered lots of our questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
