5/5
TrustpilotI recently delt with sammy and found…
I recently delt with sammy and found her very professional I would recommend her as a local agent.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleReally great agents. Rosie showed us round a property, she was super organised and helpful.
5/5
GoogleSarah is a very helpful and professional estate agent. She managed to book us in to view two houses at very short notice. She was able to answer all our questions about the houses and knows the area well.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotGood experience
My contacts are directly with Charlotte Evans. She is excellent, reliable, efficient and competent.A warm and friendly person.I am very pleased with the overall experience with The Personal Agent.
5/5
GoogleRating only, no written review.
5/5
TrustpilotWe have recently been helped by Sameer…
We have recently been helped by Sameer to organise a property for my daughter to rent with 2 others. Despite it being a complicated case, he has been extremely helpful and supportive in accommodating everyone’s issues and individual situations, and has been excellent in corresponding and keeping us all updated. Thanks Sameer.
5/5
TrustpilotSameer has been very helpful
Sameer has been very helpful, friendly and prompt at replying to our questions about renting our new flat. Would highly recommend Sameer to others looking to rent😊
5/5
TrustpilotQuick to deal with any problems
The Personal Agent have always helped my partner and I deal with any queries for the property we rent in a prompt and effective manner. Charlotte who carried out our most recent property inspection was polite, prompt and professional in all aspects of the inspection.
5/5
TrustpilotA long term trust-worthy business partner
I have been with The Personal Agent for 10 years. They are professional and always respond in timely manner. Their consultant Charlotte and other consultants who have helped me manage my property over the years have demonstrated professional skills and took responsibilities.
5/5
GoogleExtremely professional, helpful and efficient service. Excellent to talk to and do business with. Always quick to respond and remain on top of the process.
Agent replied · 21 June 2024
Thank you for your kind words Charlie.
5/5
GoogleIt was a pleasure viewing the two properties, Ms Sarah West did her job in a great way!
Agent replied · 21 June 2024
Thank you Helen!
5/5
GooglePersonal agents are very professional. I and my family had a excellent viewing experience with Sarah.
Agent replied · 21 June 2024
Thank you Kabir!
5/5
GoogleSarah West was able to arrange a viewing at short notice, which was very much appreciated. We were grateful for her help. She was a pleasure to meet and deal with.
Agent replied · 21 June 2024
Thank you Sally.
5/5
GoogleMe and my partner are currently in the process of purchasing our first house. We saw a property we both liked the look of and booked a viewing with Sammy. She was an excellent help and managed to squeeze us into her very busy schedule. She was a great help answering any queries we had and made the viewing a very valuable experience. I would definitely recommend this company to anyone considering purchasing one of their properties.
Agent replied · 21 June 2024
Thank you for your kind words Tommy.
5/5
GoogleRosie was very helpful and answered all of our questions
5/5
TrustpilotIt’s a great experience with Charlotte…
It’s a great experience with Charlotte from the Personal Agent. She was on time visit, very attentive, polite and friendly.
5/5
TrustpilotExcellent service
Extremely professional, helpful and efficient service. Excellent to talk to and do business with. Always quick to respond and remain on top of the process.
5/5
TrustpilotI had a great experience with Sameer…
I had a great experience with Sameer from the Personal Agent. Quick response, very attentive, polite and friendly! Helped me with the property I really wanted and did everything to make the move as smooth as possible.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat agency in all respects. Highly recommend.
5/5
GoogleMe and my daughter had a viewing today with Sarah west, she was very easy to talk to and did a brilliant job showing us round and answering any questions we had.
5/5
GoogleSimon Tongue has been outstanding throughout the whole process to ensure things went as smoothly as possible! He kept in contact and was always available if we needed an update or had any questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
