5/5
TrustpilotSam made the process smooth and easy
Sam made the process smooth and easy. I am very happy with his work and all the team at Personal Agent. Thank you!!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)103 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleSamantha was helpful friendly and gave us all the information we requested
5/5
GoogleSarah is very professional and pleasant to work with. Highly recommended!
5/5
GoogleWonderful viewing. Sammy was so helpful, informed and timely. Much appreciated.
5/5
GoogleSammy has been very helpful throughout the process and she is very kind and always promptly responds to all enquiries over the phone and emails. I would highly recommend this branch.
5/5
GoogleGood communication with these agents when setting up a viewing. Great to have text and email reminders. Thank you Sarah.
5/5
GoogleLots of helpful info and background on the property as well as context on the vendor. Appointment was late running but fortunately this wasn't an issue for us. Friendly and warm guide.
5/5
GoogleThank you very much to Sammy an Eastate agent from Personal Agent Epsom for showing us around a Property in Tadworth yesterday 20th September 2024. She was very knowledgeable, kind and perfectly prepared for our show-around. We wish her the best of luck in the new starting career. Andrea and Max from London
5/5
GoogleSarah was extremely professional and allowed plenty of time for the viewing, I didn't feel rushed through the viewing as you normally do, I was given enough time to see each details of the property, it was a lovely feeling.
4/5
GooglePersonal Agent - property viewing. I met the estate agent's representative, Sarah West, at the property at the stated time. She was welcoming and attentive, giving me plenty of time to look at the property in detail, and seeking to answer all my questions about the property where possible. Very Helpful.
5/5
GoogleSammy Voller has been point of contact all the way through and she has been professional supportive friendly and I totally feel in good hands with her on my side. It hasn’t gone as smoothly as it could have but not down to her and she sorted things and made me feel very much in the loop
5/5
GoogleSarah West was very accommodating by booking us in for a viewing at short notice, which was very much appreciated. She had been very helpful and knowledgeable has offered valuable advise. Highly recommend
5/5
GoogleSimon Tongue has guided me through the selling of my property with regular updates. He has been so supportive and helpful throughout the whole process. It is good to have an estate agent you can trust.
5/5
GoogleSamantha was very kind and extremely helpful and supportive, she is pleasing and has a great attitude. We loved talking to her and letting her show around the property we saw. She is prompt and would share as much information as you would need. She has lined up more properties for us to see in the coming weeks.
5/5
TrustpilotVery good friendly service
Rating only, no written review.
5/5
Trustpilotcaring Estate Agents
the Agent assigned to me lived up to the name of the company;" THE PERSONAL AGENT" Thank you Sameer for your kind attention and input
5/5
TrustpilotCallum Kirkby
Callum Kirkby is very helpful and efficient. He help me find a very pleasant apartment and follow up every steps throughout the process.
5/5
TrustpilotPolite and knowledgeable
I found Sameer a very polite and pleasant person who was doing his job in a professional manner. He was willing to answer any questions about the property he presented to me and he made me feel comfortable.
5/5
TrustpilotGreat Service
Thank you for your prompt response and giving an appointment so quickly. I would like to thank particularly Sameer for welcoming us very positively and showing patience towards our questions. He explained everything super clearly. Thank you again for your service!
5/5
TrustpilotBrilliant Viewing with Sameer at Epsom Branch
Sameer was brilliant at my viewing, he was super friendly and very knowledgeable. I had many questions and he answered them all. He had great energy and I’ll be reaching out to The Personal Agent again in the future.
5/5
TrustpilotCharlotte’s a great property manager
Charlotte’s a great property manager! Even in dealing with tricky situations Charlotte rises to the challenge. A great asset to the company and had been managing my property for some time now. Requested an extra property inspection which Charlotte carried out and reported back very quickly .. 👌🏼
5/5
TrustpilotThey are really the best agents
We found our home through the Personal Agent. Chris Sheby was the first contact for us who showed the house and forwarded our questions/requests about the rental. He is a very good agent. He showed us everything in the property. He was very kind and helpful all the way, while we got the key. Then we got Charlotte Ewans for Property Manager. She is always contacting us a month before the property inspection. Every time she visits, she is on time, being very kind and very helpful. If we have any questions, she is straight away forwarding them to the owner, and the following next few days, we receive answers for our queries. They are really reliable and trustworthy agents. I would recommend them to anyone and we would use them again in the future.
5/5
TrustpilotExcellent and Professional Service from Sarah at The Personal Agent
Sarah has managed the purchase of our property, she has provided a professional and excellent service throughout the whole process. Her helpful, friendly manor and excellent communication skills have been invaluable, I cant thank her enough and would definitely recommend to anyone looking to buy or sell in the Epsom area.
5/5
TrustpilotAccessible and responsive
Accessible and responsive. Quick turnaround.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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