5/5
GoogleViewing conducted by Sarah West was great - she was honest and answered all our questions. Would recommend.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)103 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotThanks to Personal Agent, We are proud homeowners😊
My husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.
5/5
TrustpilotPersonal Agent is responsive and…
Personal Agent is responsive and helpful. I would recommend it to friends.
5/5
TrustpilotWonderful viewing
Wonderful viewing. Sammy was so helpful, informed and timely. Thank you!
5/5
TrustpilotSammy Voller
As first time buyers, Sammy immediately made us feel at ease. From the moment we expressed interest in the property, Sammy was very professional and responsive. Thank you Sammy!
4/5
TrustpilotGreat experience
Great experience, with special thanks to Sameer from Epsom branch, who was a life saver in sorting out last minute requirements for us to move in, He was 5 ⭐️!
5/5
TrustpilotReally smooth and quick process on…
Really smooth and quick process on renting my new home! Would love to leave a great review to the Agent Sameer Jamani, he has been very effective in the entire process, he attended to our enquiries very promptly, and I’m really grateful for the assistance!
5/5
TrustpilotRecommended
We had a very good experience with The Personal Agent Sammy Voller. Friendly, informative, everything you need when viewing a house.
5/5
TrustpilotI have been renting through personal…
I have been renting through personal agent for a couple of years and I find Charlotte to be friendly efficient and always helpful. The service I receive is always five stars😊
5/5
TrustpilotThanks Charlotte for your meticulous work
Charlotte's responsiveness and willingness to go above and beyond is truly appreciated. She's always helpful and their whole team is awesome!
5/5
TrustpilotHighly recommended, Charlotte Evans is great.
We have been renting with Personal Agent for 9 years and have no complaints. Always extremely helpful should we need it. Charlotte Evans who manages our property is great always goes above and beyond.
5/5
TrustpilotI cannot thank Samantha Voller and her…
I cannot thank Samantha Voller and her team she was always available when things started going wrong ,like the consumer review I would agree that we were hoping for slightly more , however in these current climes money borrowing is exceedingly difficult . Sammy has kept her cool throughout and was truly sympathetic for what we were going through , she was diligent and dotted all the i's and crossed the t's . I am so glad that we chose them to deal with our saleJanet Hulett
5/5
TrustpilotVerry proactive and informative
Verry proactive and informative, found that Callum was really helpful. Would recommend the personal agent for people looking for renting .
5/5
TrustpilotSameer was very good
Sameer was very good. He showed us a property in Epsom and was knowledgeable about the property. His communication with us was excellent
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you very much Sarah for all your kind and professional help and support. It would not be the same without you. All the best. X
5/5
GoogleExcellent Estate agents from viewing my property to completion very professional & helpfull I had used a few agents in my journey with trying to purchase previous properties & being let down with selling my house I would recommend personal agents completely @ epsom
5/5
GoogleI found the Personal Agent Epsom to be very professional and guided me through the process of my purchase, the staff were all very smart and always extremely helpful. I would have no hesitation in recommending them to friends and family, Thank you very much
5/5
GoogleSam was very helpful with my concerns during my viewing. He listened and was patient as I attempted to make my mind up on a second viewing of a particular property. Highly recommend.
5/5
GoogleFantastic service from start to finish! Thanks to all the team but particularly Ray Steward who went above and beyond! I can't speak highly enough of his professionalism, knowledge and patience!! He made, what could have been a stressful experience, very manageable and reassuring. Thank you! :)
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGood communications in the lead up to the viewing.Rosie was knowledgeable about tre property and the area
5/5
GoogleSammy took great care in showing us around and provided a lot of information about the house and the locality, which we found very helpful. She is also prompt with responses, and was very proactive during the buying process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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