5/5
TrustpilotThe best estate agents around
Sameer Jamani couldn't have been more helpful if he tried. He answered everything and was completely honest and upfront. Very impressed with him and the company as a whole.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, South West London
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales and Lettings, South West London
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 2023
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2025: Letting Agent in EpsomEpsom (2 West Street)
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2024: Letting Agent in EpsomEpsom (2 West Street)
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2024: Estate Agent in BansteadBanstead
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in EpsomEpsom (2 West Street)
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGood Service and Staff
Sameer Jamani was approachable, punctual, and attentive. Professionally, he guided us and answered all our questions. He always mentioned each and every information and was very responsive no matter the time of day.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was a fantastic estate agent, showing me around the flat with great knowledge and professionalism. She was friendly, attentive, and made the whole viewing process smooth and enjoyable!
5/5
GoogleRating only, no written review.
5/5
GoogleToday's viewing is excellent. The agent is good and the house is fabulous.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleSammy V provided great support with respect to viewing the property, a booklet and lots of information. She was open to arranging a follow up viewing and very accommodating time-wise. Thanks Again.
5/5
GoogleThe Personal agent advertised a house for sale on Monday evening. They responded to my enquiry through right move before 9am the following morning - we viewed the property the same day at 5.30pm and had our offer accepted the following day. It doesn’t get much smoother than that - sammy was amazing - understood our position and kept communication throughout the process. Thank you so much. Highly recommend and very grateful.
5/5
GoogleSimon is wonderful. He was amazing in guiding us through the sale of our house. He was so helpful to us, managed to resolve complicated and delicate situations to push through different stages of selling, and he always offered us very valuable advice. Simon was also very proactive in day to day communication with all involved parties to ensure target dates for exchange/completion were met. I would highly recommend Simon if you are looking to sell your property.
5/5
TrustpilotGreat Service and Super Responsive
Callum Kirkby was a huge help when we were looking for a rental house. He really listened to what we were after and was there to guide us every step of the way. What made a big difference was how responsive he was, even answering our questions late at night, which we really appreciated! He made the whole process easy and stress-free. We definitely recommend him if you’re looking for a reliable agent.
5/5
TrustpilotPolite and punctual
Charlotte recently conducted a routine 6-month inspection of the flat I am renting, and I was very impressed with her professionalism. She was polite, punctual, and incredibly knowledgeable. Charlotte made sure to check all aspects of the property thoroughly and answered any questions I had with clear explanations. Her friendly and approachable demeanor made the entire process feel seamless.
5/5
GoogleRating only, no written review.
5/5
GoogleThe flat that we saw with the agent Rosie from “ The Personal Agent” company was amazing. She was very kind and helpful. Respond to all my questions. I will definitely recommend their services and will be happy to work with them.
5/5
GoogleRosie was very professional and detailed in her viewing
5/5
TrustpilotExcellent and very helpful!
5/5
GoogleSarah was really lovely and really helpful when showing us around a prospective house. She was really knowledgeable about the house she was showing us. I would recommend the Personal Agent and in particular, Sarah
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
